I really feel shocked and disgusted toward the clawless attitude of Customer Relation Team from Naptol.com Tel No.09223516148.
Unfortunately I placed an order with Naptol.com for a Mobile set With Order No. 492783 on 13.06.10.
I finally got my mobile on 19.06.10 at 6.30 P.M.
Upon Opening I found Scratch Guard, Car Charger and Card Reader missing from the pack, I immediately called up customer care and lodged a complaint under complaint no.1623528.
Thereafter on operating the set I found:-
1. Bill not received 2. Ovi only icon is there but not functional. 3. Map navigation icon is there but not operational. 4. 360* Rotation mode not operational. 5. Hand free function not there. 6. Touch screen is too hard to operate (not operating without stick provided with the mobile). 7. Screen saver & wallpaper function malfunctions. 8. When both the sim’s and memory card are inserted, the memory card does not read the memory and sim’s malfunctions.
On noticing so many defects today i.e. 20.06.2010, I contacted Mr Sajid, Mr.Vijay (Two times)Ms Methala, Mr. Jhonson of your customer care team Every time I dictated them the defects and holding line for ten minutes they disconnects the line. IS THIS THE COUSTOMER CARE SERVICE????. Provided by a concern of your caliber.
From the above it is clear that I have been provided with a DEFECTIVE PIECE. I would request you to let me know to whom to send the defective piece and you are requested to kindly REFUND MY COST at the earliest.
Thanks & Regards