[Resolved]  Naaptol.com — Non-refund of cash by naaptol against defective product

Address:

Mumbai City, Maharashtra

Hi Sir,
I ordered Ubislate 7 through Naaptol.com on 27th May 2012 and my order no is 4073356. I received Ubislate 7 on 4th June 2012 through Aramex Courier (AWB No: [protected]). When I opened the packing o[censored]bislate 7, I totally got disappointed with the shipped product because:
1. Shipped product doesn’t have any seal on box.
2. On naaptol it’s mentioned this product will come with Bill. I don’t find any bill.
3. Warranty Card is missing.
4. It doesn’t seem that the product is new and unused.
5. There are lots of Scratches on Screen Guard.
6. Ubislate 7 touch screen is not working properly. Touch is very unresponsive and harsh to use.
7. Battery backup is of 15-25 mins only.
I contact Naaptol Customer Care on the same day and told about the defective product and demand for refund my money. They told me to send the Tablet to their data ware house. I sent the same product to Quantium Solutions, Dahisar East after calling naaptol customer care. I sent ubislate through Bluedart courier (AWB no: [protected]) on 5th June. On 6th June ubislate was delivered in Quantium Solutions and received by Dinsha.
After that I contact Naaptol Customer Care again on 7th June and they told me they don't receive my product and told me to send proof of delivery (POD). I sent the POD to email given by Customer Care (pod.[protected]@gmail.com, [protected]@naaptol.com, [protected]@naaptol.com) and request for refunding my money. On 8th June I received email from [protected]@naaptol.com; they mentioned in their email that they refund the complete payment.
On29th June 2012, I contacted naaptol customer care again to know the status of my issue. I was shocked when customer care told me that we received your product on 19th June 2012 and very soon we are going to send the replacement of your product. When I told him that i want my money back, I don’t want replacement, he told me it’s not possible to refund money. He told me i gave request to replace the product and we are working on the same.
Even I have proof that I gave request for refunding my money and they accepted it. But still naaptol don't want to refund my money. I want to file a case in consumer court against naaptol. Kindly let me know how I proceed further.
Kindly find the proof in attachment that naaptol mailed me to refund the whole money.