[Resolved]  National Insurance Company — Insurance or Harassment

Address:

Delhi

My Motorbike was insured by National Insurance. 30th Aug '2012 I lost my bike and followed the process of complaints and intimated to National Insurance. Since Nov 2012 my claim process has started and till now its going on like hell. I launched complaint at Noida office of company and then i was assigned Jhandewalan branch for claim. Then my process went like this:
1. I made around 12-15 visits till now for fulfilling their requirements. Rarely anybody picks the call so most of the time I need to visit
2. There is no such set procedure which can be given to us so that all the requirements can be automated or can be fullfilled in few visits
3. Initially an officer Mr. Kundu was handling my papers to whom I submitted some docs as per their requirement. For that I already made 4-5 visits
4. He got transferred and when I visited again, the new officer Mr. Ramkishan told that papers are not complete and I need to resubmit the papers.
5. And everytime I visit with the required papers, I am getting a new requirement from their side. And process is still on.
6. For my late intimation I have already agreed on their deduction, but still i am struggling with the company.
There is no service provided by company for documents fulfillment. I need to visit various departments many times, paying various fees and lost too much amount in visits to submit papers to National Insurance. I didnt get this was Insurance or Harassment. Please suggest how to get rid of this.
National insurance is really pathetic....

Santosh Kumar Gupta
[protected]@gmail.com