Naukri. Com Resume Services - No resume (even draft) received after one month
kkbros on Feb 17, 2011
I availed of the Naukri.com resume development services and paid the online fee of Rs. 4400 towards it (it was immediately credited to my card). I received a PAW form that I was supposed to fillup and return to Naukri on the 14th of January, 2011 and I did so immediately. The SLA for the first draft, as stated in the email from Naukri, is one week. I should received my first draft at least end of January. Since the beginning of February, 2011, I have been calling Naukri. The first time I called, I was rudely told off by the analyst on the phone that the draft will be sent to me in a couple of days (this was the 2nd of February). I started escalating from 9th of February (all the emails to the next levels of escalation got bounced off). I called in again day-before yesterday (15th of Feb) and was again told that this will be taken care of and I was also given a number that I could reach the manager of the resume development service at. That number is turned off most of the time and when it is turned on noone answers it. Today, I have been trying to reach the Naukri.com board number and this number is unreachable as well.
I feel I 'm losing out on a lot of opportunities (and they have started flooding my box since the beginning of January) because of the lack of a proper resume (the only resume why I had requested and bought resume services from Naukri). This is a dereliction of service and I would want to have my money debited back to my account without any further delay.
For reference, my email id is firstname.lastname@example.org and my resume services id is 110114CS463730.
I need immediate action on this.
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