[Resolved]  Neeta Travels — Bad service

Neeta Travel Services — Wrong Information

The company has agents at Dadar, Mumbai, which operate Air Conditioned Bus Services between Mumbai and Pune. My wife and her relation with 2 children were to travel to Pune. I dropped them at the booking office at 9:15 am at Dadar. We were told that a bus was available, and would leave in about 15 minutes. So we booked the tickets, and my wife and company boarded the bus.
It was shocking when, at 10:50 am, my wife called up and told me that the bus had still not yet left. The agents cited that the bus would leave only after all seats were filled up. Finally the bus left at 11:00 am.
My complaint is that the agent should have informed us of the facts, and we would have taken an alternate bus. The agents just take customers for a ride.
I informed Neeta Travels of this problem, but they put up their hands saying that the bus had been contracted to the agent and that they were only interested in recovering their money.
It is high time that private companies pull up their socks and ensure customer satisfaction, otherwise they will lose all their customers.
I have decided that I shall not use or recommend Neeta Travel Services in future.
I would also like to know if I can take any punitive action on the company or the agent, so that this does not repeat in the future.

Neeta volvo bus no 4372 pune ahemadabad service is extremly bad. bus is late by 4-5 hours, due to loading unauthorised luggeages. Neeta staff did not co-operate with customer. this must be my last trip with Neeta. and also i will never recommand other to travel with neeta. it is real bull service.

This is to highlight that i dont know how seriously this matter will be taken up, the bus drver along with the cleaner and the bus supervisor jumped the route that they were supposed to take. I was travelling from Mahaleshwar to Mumbai, when the bus entered the Mumbai region ie Mankhurd, instead of taking the Sion-Trombay route, the bus driver took the Shivaji nagar route to the Kurla highway and then Sion. Why he did that was because he was paid under the table by a group so that they could get down at Chedda Nagar. Never should any one travel by this Travels if only these complaints keep happening by such employees who should be booked and punished. please understand that if required travel by some other travels so that innocent people like us are not taken for a ride.

I was traveling from Udaipur to Mumbai by AC sleeper volvo. Ticket was booked by friend from Udaipur from Shree Nath Travels. I boarded the bus from Nathdawar at 04:30 hrs. Bus left Udaipur after 06:00hrs. ( It took about 2:00 hrs to cross Udaipur.) Somewhere around 08:00 PM it stopped for dinner at hotel. While leaving hotel staff of bus did not check whether all passenger boarded the bus or not. Around 11:00 PM bus stopped at some petrol pump, few passengers went to wash room so I also went to washroom by informing bus staff. When I came back I found that bus was leaving so I ran after the bus I do not how bus was stopped & I could board the bus. My age is 62 years. During the travel staff was smoking inside AC. This is standard of your service & you are claiming that your service is world class. Bus no was 8090. Seat no A-6.

Service was bad. Bus staff was bad. Seat was very uncomfortable.