Neeta Volvo — Poor service

Address:

Mumbai City, Maharashtra

Choosing Neeta Volvo ( http://www.neetatoursandtravels.com ) was the worst mistake I could make for my Hyderabad-Mumbai journey on 5th April 2010.The bus started a full one hour late from Lakdikapul
Stop (8:45 PM as opposed to the promised 7:45 PM) and reached a 2 hours late in Mumbai (11:30 AM as opposed to the promised 9:30 AM).The seats were all cramped with no foot rest.Bus was extremely smelly and they were playing loud blaring music and a pirated move ( De Dhana Dan) till 12 midnight making it impossible to sleep.They pay no heed to customer complaints on the sound.
They were stopping frequently for picking up courier and the halts used to be for 30 minutes sometimes.
They stopped twice for food, and both times the dhabas/restaurants were extremely bad and pricey.The dinner halt was at 12 AM at a joint where the toilets and the food were comparable in quality.The halt at Lonavala for breakfast ( which was at 9.30 AM) was owned by Neeta travels and they charged us Rs.40 for 3 stale and miniature Idlis.The toilets here were badly maintained too,surprising that they were owned by Neeta Travels.
The staff was extremely rude especially with lady passengers and were not informing the passengers,especially new visitors to Mumbai who had requested for stop announcements.
And I paid Rs 1000 per ticket for this service whereas other operators provide better services for the same price.This time I had to book at the last hour and Neeta was the only provide to have tickets available on redbus.in ( no prizes for guessing why).
I was also surprised to find that two other passengers had been double booked and were allotted the same seats (13,14) as us, but since they alighted later , the conductor Imran ( [protected]) "conveniently" seated them further behind on seats 15,16, much to their protest.
Ticket No: TC[protected],PNR # 11008178