[Resolved]  Next Retail India Ltd / Kenstar 45 Litre Capacity Room Cooler — NEXT Retail INDIA Showroom manager Insulted a Customer by giving harsh and untoward replies.

I am K.Santosh, a customer, who wanted to buy a KENSTAR 45 litre capacity Room Cooler.
I called up NEXT Retail INDIA Salem Branch and enquired and got confirmed that NEXT Retail INDIA is open on Sundays also.
With this hope, i went to Vriddhachalam NEXT Retail INDIA Showroom on 08.03.2009 and found that it was closed by 1:30 pm.
On receiving the mobile number of the NEXT Retail INDIA concerned branch Manager's number Mr Vinayagam, I called him to his mobile number ([protected]) and received information from him that NEXT Retail INDIA will be open SAME day Evening and i can call him up and come for buying the product.

Hoping that i'm going to buy the product by that evening, i rang the Manager's mobile number, but he never picked my call for more than several mobile calls.
Not knowing what is to be done next, i kept silent and called him back this morning (10.03.2009) again and asked for further details on the product.
He said KENSTAR 18 litres capacity would cost Rs. Three thousand and odd, and KENSTAR 45 litres would cost Rs. Four thousand and odd.
Confused on his sales presentation, i requested him to tell it clearly.
On replying, he said in a ROUGH MANNER that he will talk to his customer only in person and not over phone.
Though i felt his reply very painful, I agreed upon and went to the NEXT Retail Showroom Vriddhachalam in person and asked details on KENSTAR Room Coolers Prices.
This time he said KENSTAR 18 litres capacity would cost Rs. Four thousand and odd, and KENSTAR 45 litres would cost Rs. Five thousand and odd.
When I insisted that this was not the price he said over phone, He answered that; He will talk only in that Manner to his CUSTOMERS on phone.
I immediately called up Salem Branch NEXT Retail INDIA and made a complaint on this issue telephonically.
I got terribly INSULTED by the way Mr. Vinayagam Manager- NEXT Retail INDIA Vriddhachalam Branch spoke to me and I decided to buy the Product from Salem Branch NEXT Retail INDIA itself.
On asking for the price they said KENSTAR 45 litres Room Cooler costs Rs 4800/-.

So it is understood that a DICTATORSHIP TYPE OF SALES is taking place at NEXT Retail INDIA Vriddhachalam Branch under the control of Mr. Vinayagam.

The Entire episode has put me through severe mental agony and stress which was totally uncalled for. I am sure all of you will agree with me that this deal has been handled in a very un-professional manner. Please make necessary enquiries on this ISSUE and kindly revert back to me with justification.
I’m available in the following number. [protected]