[Resolved]  Ngpay — Complaint not resolved regarding refund

Dear Sir/Madam,

I opted for a reliance communication recharge via Ngpay on 9/3/2010 of Rs 490 which didnt happened and the money got deducted from my credit card. I contacted Reliance communication about it and they said that they did not receive any money and advised me to contact the bank. I contacted my bank and found that the money was deducted. Then, I contacted Ngpay to which they have called me 2-3 times and told me that my complaint is under process but did not give any time frame to resolve it. It is more than 20 days and they have not yet got back to me. They have not given any assurance to me in written despite my repeated reminders to them. I have also put my communication which I wrote to Ngpay below and also the reply which I got from reliance communications.

Thank you
Siddharth



Date: 13 April 2010 10:46
Subject: Fwd: Reference: 381563
To: [protected]@ngpay.com

Dear Ngpay

I have still not received anything in written about the below-mentioned complaint/query. Please resolve it urgently as it has already caused a lot of mental trauma to me. Also, I would like to receive any assurance/confirmation from your side via written E-mail and NOT by telephone like I had in the case of Reliance communication e-mail (also attached below) where they clearly denied the fact that they received any money of Rs 490 from your side.

Regards
Siddharth

[protected] Forwarded message[protected]

Date: 9 April 2010 16:35
Subject: Fwd: Reference: 381563
To: [protected]@ngpay.com


I am still awaiting for the resolution of my below-mentioned query.

Thanks
Siddharth

[protected] Forwarded message[protected]

Date: 25 March 2010 11:04
Subject: Reference: 381563
To: [protected]@ngpay.com


Dear Ngpay,

This e-mail is in reference to the telephonic conversation for which I have so far received no assurance. Kindly look into it as a matter o[censored]rgency.

The reference number provided against my complaint is: 381563

Also, please note the below e-mail from Reliance communication customer care which clearly mentions that they have not received any amount and also find the attached citibank credit card statement which clearly shows that an amount of Rs 490 has been deducted via Ngpay which has not yet been refunded.

Kindly resolve this issue speedily.

Thank you,
Siddharth
[protected] Forwarded message[protected]
From: [protected]@relianceada.com <[protected]@relianceada.com>
Date: 22 March 2010 14:49
Subject: RE:'ADAG=[protected]'Reference your e-mail


Dear Mr. Bhandari,



This is in response to your e-mail regarding talktime not credited issue. As informed to your earlier that as per our records we have checked and found that transaction was not found at Euronet. Hence, we request you to kingly check with the respective bank for further assistance.



Regards,



Aniket Kamble

Customer Care
Reliance Communications




-----Original Message-----
Date: Monday, March 22, 2010 01:09 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail regarding service request id[protected]

Dear Mr Chandan Kumar

Kindly find the attached credit card statement which clearly suggests that a payment of Rs 490 was made to Ngpay. Kindly again note the Ngpay transaction number as below which clearly mentions that the payment was made to Reliance Communications:

Summary
Rs. 490.00 Reliance Communications
09/03/2010 11:44:00 PM
Transaction ID: NGPAY[protected]
VISA Credit Card

Transaction Details
Topup / Recharge Amount - Rs.490
Mobile Number - [protected]
Circle - All Circles


Kindly look into it as a matter o[censored]rgency as I has been over a fortnight without any result.

Regards
Siddharth





On 21 March 2010 21:14, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,



In response to your mail regarding talktime not credited issue, we would like to inform you that as per our records we have checked and found that transaction was not found at Euronet. Hence, we request you to kingly check with the respective bank for further assistance.



Regards,



Chandan Kumar

Customer Care

Reliance Communications
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

unattended train & refund of money — unattended train & money refund

hello sir,
we hv booked tickets in IRCTC on6th jul 2010 from SBP to RJY but due to naxal attack we got afraid and drop the journey.So we heard that we can get some amt back as consumer act.But in the site no provision is there.Can u guide me.
I m giving my mail address [protected]@yahoo.co.in.
Dear Sir,

I am Bandi Bhaskar my mobile No:[protected]. my mobile SAMSUNG GT-C3300D.
ngpay application not working in my mobile. i call u r customer care still 10 times but not use..

pls salve me this proble..

This is not complaint, i reqest u.

Thank u sir.

B.Bhaskar
Dear sir, i am NArpat Singh my mobile no.[protected]. My sansui LCD booking not received please send me early otherwise cancelled the booking all the booking item I.e j. pearls products this is not complaint it is my request sir. Thank you very much . Narpat Singh.
Sir,
With due to respet, i want to say that, due to any mistake, my purchase is not being made, ng pay is not supporting me properly as new costomer after alot unattended calls, i also registerd my complaint in consumer forum but i could not get any assurance, please resolve my all prblems related to faliure of my purchase, myself is kamlesh dubey registerd mob. N.-[protected]

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