Dear Sir/Madam,
I would like to inform you that I am highly dissatisfied by the services and the management team of NIIT.There is no communication,no professionalism and no responsibility.
In the end of July,on 27/07/2011, Manisha (Academic Counselor) told me that there was a new weekend batch(1:30 to 4:30pm) going to be started in the first week of August that lasts for approx 2 months.Without any further delay I enrolled myself for the same batch so that I could utilize my 2 months stay in Gurgaon.
On the very first day, I was informed that Mr Prince(Trainer) will be taking my classes for the entire course.When I came for the second day,Mr Prince told me that he will not be taking my classes anymore and guided me to speak with Manisha about it.After discussing with Ms Deepti (Centre head of Gurgaon),Manisha told me that she will inform me over the phone about my new trainer in a day or two as Mr Prince does not specializes Swift Wow+(My Course Name).I did not receive a single call about it.
After few weeks and having multiple talks with TL and Academic Counselor,I was informed that Mr Asim will be the new Trainer for my course.After two classes I came to know that he was not aware of my course contents does not specializes Swift Wow+ too.
I again spoke with Manisha and then with TL over the phone.He told me that one of their Swift Wow+ Trainers resigned at the time of my enrollment and he was taking the batch of Swift Wow+ on weekends and that was the reason that they could not provide Swift Wow+ specialized trainer and promised me that he will definitely arrange some other trainer asap and as expected I never received a single call.
As time passed,two months were over and as per my future plans I had to move to Ghaziabad without attending the classes instead I end up attending harassment.
I, then decided to write an email to [protected]@niit.com for my Tuition Fees Refund but all was in vain.
I therefore request you to please take necessary action as early as possible.
looking forward to hear from you soon.
thank you!
Kind Regards
Honey Ahuja
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