[Resolved]  NIIT Limited, No 28, Residency Road, Bangalore – 560025. — Cancelling classes and delay is course completion

Address:

Bangalore, Karnataka

Date: 23 April 2011
Subject: Grievance with NIIT Limited, 28-Residency road, Bangalore 560025

Dear Sir / Madam,
My brother in-law is pursuing his Oracle-DBA-10G with NIIT Limited, No 28, Residency Road, Bangalore – 560025.
The details of course, duration, fee etc are mentioned in the form of table for easy reference.
Centre Name NIIT - Residency Road, Bangalore
Course Name Oracle DBA-10G
Start Date October First Week - 2010
Course Duration 7 Months
Course Completion Date April-May 2011
Frequency of Classes Weekly (every Saturday)
No of classes to be conducted 28
Course Fee 80,000 (we have paid 40,000 in advance)
Fee/class (total fees/no of weeks which is 28) 2857
Current Instructor Ms. Nahida

It is a sorry state of affair that your centre is run like a bhindi bazaar. When I say bhindi bazaar, you won’t find a governance structure, commitment to policies and professionalism in bhindi bazaar, do you?
The classes are conducted weekly, i.e. four times in a month; do we understand the gravity of declaring off for one class? If you cancel 4 classes, you are postponing a job that the candidate may get, by 1 month. And here we are not talking about few classes being cancelled. As on date, 23-Apr-2011, the course should have been completed. YOUR centre has cancelled as many as 14 classes since October’10. Even if your unprofessional personnel at residency centre wake up to reality and conduct sessions without any breaks weekly now, the course is postponed by almost 4.5 months? Who is going to take the responsibility of playing with candidate’s career? Is there any importance of time?
For quick reference, see the table below for last 6 weeks
Date Day Class Cancelled
19-Mar-11 Saturday Yes
26-Mar-11 Saturday No
2-Apr-11 Saturday Yes
9-Apr-11 Saturday Yes
16-Apr-11 Saturday Yes
23-Apr-11 Saturday Yes

Common reasons for cancelling a session:-
1. Faculty is not available
2. New candidates have joined the same batch, therefore, the older ones can take rest since they (new ones) have to brought up to speed
3. Faculty is not feeling well

I guess next would be, “the gold prices are going up, New York stock exchange has crashed and hence a holiday at NIIT Residency Road”. Disgusting.
I am sure, as a readers of this complaint, you, too, is finding this highly unprofessional, ain’t you? And if you don’t, I pitty myself for wasting time and effort for bhindi bazaar like centre whose corporate governance is, too, in the hands of some bhindi bazaar like professionals (you)
As a guardian to Prasoon Kapoor (student ID-S[protected], I want the following and I hope what I want is justified and you will share my enthusiasm
1. Written apology by your centre head of residency road
2. Confirmation by your corporate office of better management and zero tolerance for any further delays in course completion
3. Confirmation from your corporate office that this (writing truth about your mismanaged centre) will not have any adverse effect on Prasoon’s career prospects since you also help, after course completion, for placement
If you think point number 1 to 3 is too much to ask for, then this organization may soon loose it brand value and I wish I had the time and patience to take this matter to a larger audience, including but not limited to taking it to mass public through media and pursuing consumer courts / any legal entity. In no ways, direct or indirect, by choice of words or expression, I am trying to threaten the organization, but this is only the sheer frustration from unexpected behavior from an organization of repute that is causing the distress.
Current Scenario
Date Today 23-Apr-11
No of classes conducted 13/14
No of leaves 14

Thanks in Anticipation,
Pankaj Arora
[protected]