[Resolved]  NIIT — Refund of tuition fee

Address:East Delhi, Delhi

Director

NIIT - South Extension

New Delhi



Dear Sir/Madam



It is with a great deal of regret and thought, that I have decided to file a Grievance against NIIT’s franchise Centre, located at Mayur Vihar, Phase I. I provide below, for ease of reference, details of my enrolment with NIIT, Mayur Vihar.



Registration no. R[protected]



Student id: S[protected]



Course: Developing applications with My SQL and PHP



Enrolled on: 20/10/2012



Fee Receipt no.[protected] dated 31/10/2012 Amount: 6520/-



Counsellor: Sakshi Faculty: Seema Singh



At the outset, I wish to outline the sequence of events leading to my dissatisfaction and disappointment with the Course content, attitude of staff and particularly, the total lack of professionalism demonstrated during my short tenure as a student, at the Centre.



I am employee of the Canadian High Commission which very kindly sponsored me for the course. I chose NIIT after reviewing many options with other institutes and decided on NIIT, due to its reputation in the Market. Sadly my expectations have not been met!


Having already completed the Course at NIIT South Extension in July 2012 for a duration of 48 hours, in which I was not exposed to sufficient hands-on practice, I decided to re-enroll for the same course at NIIT Mayur Vihar. The purpose of re-enrollment was made very clear by me, at the time of admission. I reiterated the fact that I needed guidance with a Project related to my work with the High Commission. I was assured that I would be given individual attention for 2 hours each, at week-ends - on Saturday and Sunday, to be more precise
.

Firstly, at the time of enrolment itself, I was told that there were difficulties in swiping my Card, as a result of which I was requested to pay the fees either through Cheque or Cash. However, my Card did get swiped, since I received a message on my mobile phone, debiting the money from my Account. On having brought this to the attention of the Counter Staff, I was provided a manual receipt amounting to Rs. 6520, with the assurance that an electronic receipt would be provided later and sent to my e-mail id. It was only subsequent to many reminders, that I was provided with an electronic receipt in person, for an amount of Rs. 6461, although I was charged Rs. 6520 on my Credit Card. The Institute made no attempt to refund me the deficit.


Although I was intimated that a batch would resume within 3 days of my enrolment, and that the Faculty would call to provide me the timings, it was not until Saturday 27 October 2012, after repeated attempts on my part to telephone the Centre, that I was informed that the Faculty had been trying in vain to call and I should arrive at 5:30 PM, to commence the course.


On reaching the Center at the stipulated time, the Faculty was surprised to see me and mentioned that she was unaware that I was to arrive. Nonetheless, after a brief conversation with regard to my requirements, I was told to come the next weekend, on a Saturday.


On reiterating that I had enrolled for the Course on the Weekends comprising Saturday and Sunday, the Faculty informed me that she would be unable to come on Sundays but would consider accommodating me. However, she telephoned me to indicate that she would be unable to visit the Centre on Sundays.


I had to wait until the following weekend, wherein it was decided by the Faculty, that she would devote 4 hours at a stretch on Sunday to compensate for the loss of time in the previous weekend.


I wish to bring to your notice that at no point in time was I provided the promised 4 hours, with constant excuses of Servers not being available, electricity issues, and last but not the least that the PC which had PHP and SQL was being formatted and that rebuilding the PC would take time.


Subsequently, due to the difficulties being encountered, it was mutually agreed that I should devote 1 hour each day in the evenings, to ensure continuity. As a result, a time of 5:30 – 6:30 PM was agreed upon. Inspite of this re-adjustment, on many occasions, the Faculty would terminate the class earlier than the allotted one hour slot.


You will appreciate that a lot of time was being lost, as a result of which my Project for which I had enrolled in the first instance, was suffering and I was losing face with my Superiors at the High Commission. Moreover, I observed during the course of these interactions at the Centre, that the Faculty relied more on a “Google search” to obtain solutions and even these failed at most times. You will most certainly agree that I was not wrong in expecting much more from a Competent Faculty at your Centre!


Finally, upon completion of at least a dozen classes, only One HTML form with Output in PHP was completed, the designing of which had already been started by me before enrolling at the Mayur Vihar Centre. Sadly, again, there was not much guidance in this regard and it appeared that the Faculty lacked knowledge and professionalism.


Again, with regard to the “Time management” tool, inspite of all efforts being made to make it work in PHP and My SQL, I was told that every Application has limitations and it will not be possible to achieve the desired results. I was advised instead, that it would be much simpler to make it in ASP.net


With much reluctance on my part, we agreed to make an attempt with ASP but to my dismay, when I submitted the project at my workplace, it did not work due to incompatibility of versions of ASP. I was told by my Canadian Supervisor that it should have been done in PHP and My SQL, for which I had precisely enrolled on the Course in the first place.


This “Cat and Mouse” game continued on subsequent visits, with not much serious attention being paid to my concerns, on the part of the Faculty. Often, on showing up at the Centre at stipulated times, I was requested to return at alternative times and much to my exasperation, informed that the PC did not have PHP and My SQL, and that I should bring my own Netbook!!


On adhering to their request and showing up at the Centre with my Netbook, the Faculty informed me that she did not have the time “to keep re-installing the application again and again”!


With such treatment being meted out to me, after paying a substantial amount for the Course, I decided not to return for the remaining classes. However, just to cover their backs, the Centre kept messaging me about non-attendance - one such message was even received for not attending a class on January 26, Republic Day!


Upon receiving these SMSes, I decided to take one last chance of salvaging the problem but was disappointed with the attitude and the indifference that I was meted out by the Faculty. On explaining the situation and my point of view of not being satisfied with the course and deciding to file a Grievance, I was simply told that I could go ahead and it was not necessary that I would be heard, since the Faculty would also put her point of view across to the Management.


It was clearly evident that the Staff and Faculty have no regard for their reputation and that of your esteemed Institute.


In conclusion, I hope that you will take cognizance of the facts outlined above. I would like to have an opportunity of a meeting with Senior Management, in order to initiate procedures of a permissible refund for the money wasted and the humiliation encountered at the Centre, not to mention the loss of face with my Superiors at the High Commission. They along with me were expecting much from an Institute of high repute, like NIIT.



I look forward to hearing from you.



Yours faithfully



RENU ADVANI

2-F Pocket-1 Mayur Vihar Phase I

New Delhi-110091

Mobile: [protected]
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Aug 13, 2020
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