[Resolved]  Nissan — AIRBAG PROBLEM

Dear Mr Carlos Ghosn
CEO, Nissan Japan


I purchased the Nissan Qashqai brand car manufactured in 2012 that I own right now from your authorized seller based in Izmir on 27.08.2012.

Due to the inundation that took place in the area where I reside on 14.03.2013, I left my car to the company which is the authorized seller as well as the authorized service provider on 15.03.2013 (only the bottom of the car was wet) and a record of damage was opened on the same date.

Although the car was foreseen to be delivered in 4 to 5 days in the first meeting with the service provider, it was later on stated that there was an installation failure (?) related to airbag of the car and that part was ordered from the manufacturer and for that reason the delivery period would take longer than expected.

Approximately 20 days after from the delivery date, which was 03.04.2013, I started calling Nissan Otomotiv A.S. Istanbul TURKEY HQ customer relations and spare part department for repeated times however there was no feedback to the repeated calls or e-mails (since the service provider stated that supply of the part was the duty and responsibility of Nissan A.Ş. and that negotiations should be held with Nissan A.Ş.).

Then, I sent e-mails to authorized seller-service provider representative on 11.04.2013 and 12.04.2013 and requested them to inform me what was the scope of the problem in my car, why was it delayed to be delivered, what was the date of requesting the spare part and what was the current situation however I received open ended answers to my questions on 12.04.2013 and they didn’t inform me about the scope of the problem and just answered as follows: “It is expected that the installation that has been ordered from the manufacturer is expected to be shipped from abroad on 13.04.2013. It is expected to be in our stocks in the week following 22.04.2013.”

During the face-to-face meeting that was held on 03.05.2013 with the agency and the main importer Nissan Otomotiv A.S., it was stated that no definite period can be given due to the supply of the relevant part and consequently that it was impossible to supply the part of my car which had only covered a distance of 2.000 km and which is still being manufactured actively by the factory at that phase.

Since my car hasn’t been repaired and the part hasn’t been supplied and no period has been notified within 52 days that lapsed between the date I left my car to the service (15.03.2012) until the date of notification (06.05.2013) I claim full refund of the value of my car or replacement of my Car with a new one.

Because of these events, I am really very disappointed and frustrated. A worldwide company like Nissan, should have solve the problem. At least, your representative here should have other solutions. They really don’t have the spare parts in stock. They don’t accept the mistake in production or some other kind of responsibility. For more than 50 days, with no sign of solution, I am waiting without knowing the end. I have no other car than Qashqai.

I think it is my right to claim from Nissan Motors to redress grievances.

Guloz OZKAN