Nokia 1202c — fault within 48 hours no resolution till yet

To
Nokia care ,

We have purchased a set model number nokia 1202c on 5/12/2009 but on 7/12/2009 a problem occur we visited The Mobile Store on same date first they ignore to take our set hardly 48 hours past they simply ignore customer service .Problem sms sending fail as per the word of service centre its a physical damage and Nokia care service centre not even provide us job sheet number if nokia care takes a set.but no resolution provided by nokia .NOKIA IS A NUMBER ONE BRAND BUT STILL REGARDING SERVICE PATHETIC .Kindly resolve as soon as possible otherwise we will go to cunsumer court.

Problem facing - sms sending
alt no -[protected]

Rgds
Renu yadav
Uninor