[Resolved]  Nokia 5030 (IMEI: [protected]) — Improper response at Nokia Care

Address:

Central Delhi, Delhi

Sub: Nokia 5030 (IMEI: [protected])

Ref: (i) Tax Invoice no. DEL/011/59/00001/1710 dated 14.8.09 of The Mobile Store, B-1, G.F., Connaught Place, New Delhi-110001

(ii) PAID Retail Invoice no. 280/03 dated 17.5.10 for Rs. 450/- of Gulati Communications, F-12, Bhagat Singh Market, Near Gole Market, Connaught Place, New Delhi-110001

(iii) Service Job Sheet no.[protected]/100630/107 dated 30.6.10

(iv) Retail Invoice no. 454/05 dated 04.8.10 for Rs. 50/- of Gulati Communications, F-12, Bhagat Singh Market, Near Gole Market, Connaught Place, New Delhi-110001(Not paid)



In reference to above, it is pointed out that I have submitted my phone first time on 15th May, 2010 because of charging problems. They returned my handset on 17th May,2010 after repair on chargeable basis under ref(ii) because it was said to be of external damage and not covered under warranty. But after sometime the same problem persist and my handset didn't support my headsets also, so I submitted it again on 18th May,2010.They told me that they will repair it and return it to me within 7 days as there might be a problem in software. They returned after a long duration on 16th June, 2010 after repair.



After few days it again stops working and gets switch off within seconds when I tried to switch it on. I have submitted it to same Nokia care centre on 30th June, 2010.They said they will return it after 7 days, but when I reached their office on 7th July, 2010 they said it would take more time.I repeatedly chased the above said Care Centre but they responded that the set is under repair and would be handed over within few days.



Finally, on 4th Aug, 2010, they have returned the handset without repair saying that the handset is found tampered and is irreparable (ref-iv). The Nokia Care centre has taken more than one month time in both the episodes. In the last case they have kept the handset with them for more than one month to just found that it is tampered and is irreparable which is hard to believe from a reputed care centre of a leading manufacturer of the Mobile Sets.



So I kindly request you to replace the handset because of not getting success in repairing it and just passing time of warranty period, otherwise I have to go to consumer forum for help.









Dr. Vachaspati Bhardwaj,

169-D/4,

Basant lane

Paharganj

New Delhi

Ph. [protected]

Email: [protected]@irpmu.railnet.gov.in



Office Address:

Assistant Executive Signal & Telecom Engineer

Indian Railways Project Management Unit,

IRCOT Complex, Shivaji Bridge,

New Delhi-110001

Phone:[protected], 23412260