Nokia 5130 Xpress Music — not replaced

Address:

Madurai, Tamil Nadu

From
M.Nagendran
79, L.I.G.Colony,
K.K.Nagar,
Madurai-625020,
Tamilnadu,India.

To
Nokia Corporation


Sir,

I have purchased your product Nokia 5130 Xpress Music (IMEI-[protected]) in 27th of April 2009. Its software got corrupted for over 4 times and updated with new versions of software and thrice sent to IMC for Booting problem. Last time on 23rd march 2010,I handed over my handset at Nokia care simmakkal,Madurai for booting problem and other complaints. I have filed a complaint (Complaint No:[protected] by contacting Nokia customer support and I have demanded for the replacement of the handset. But by 29th march 2010, while the handset returned to Nokia care, the software got updated again and none of my complaints have been cleared. My handset was serviced in the way as worst as it can be. I am fed up with your service and I am not satisfied. I won’t accept the handset till it gets replaced. I think I have wrongly invested in your product. For the past ten years I am using your products but this product dejected me. I have attested the copy of the purchase bill and Job sheet (No:[protected]/100323/18) provided while I have handed over my handset. I request you to take necessary action over my complaints and replace my handset.




Place:Madurai Yours Sincerely
Date: 01/04/2010
(M.Nagendran)