[Resolved]  Nokia 5130c — product not function since purchase

Address:

Jammu, Jammu and Kashmir

Dear Sirs,
I have been a user of nokia phones since last 10 -15 years and never thought of buying any other brand any time. I had purchased Nokia 5130C-2 S no [protected] Code : 0577793 EMIE:354223/03/731895/3 on June 14 , 2009 from Mahajan Electronics, Gandhi nagar, Jammu . But my experience with this set has changed my mind set.
Since the very beginning the set is not working properly. After every 15-20 days , the set slows down very much. Sometimes the display goes away, sometimes the contacts gets deleted, some times the backlight does not turn off. Many times the vibration stops working. I have to go to the NOKIA care every month or so And every time they change the software & its works properly for a month or so & then the same tale starts. The last time in march april 2010, I requested the NOKIA care people to do the repairs properly. IThey sent the set to delhi & I had to wait for 15 days for the set to come back with the assurance that it will work properly or else it will be replaced.. Just a month has passed & the set has stopped working. I don’t understand what to do now.
I am a professional & am not supposed or expected to got to nokia care every now & then. I has already consumed a lot of my time .
Please inform me if any thing permanent can be done about it. I am very fed up with the service & attitude of NOKIA care situated at Gandhinagar, Jammu. They don’t seem to be concerned about their customers grievances.
My warranty period is also expiring.
I HEREBY REQUEST THE COMPANY TO CHANGE MY MOBILE SET BECAUSE I HAVE BETTER WORKS TO DO & MUCH IMPORTANT TASKS TO TAKE CARE OF THAN VISITING YOUR ESTEEMED CARE CENTRES EVERY NOW & THEN FIRST TO DEPOSIT THE SET & THEN TO COLLECT IT EVERY TIME.
Please don’t cause any more harassment.

Regards
CA Rishu Kawatra