Nokia 5230 — fraud & careless behaviour

Address:

Delhi

I reproduce the earlier complaint below which was resolved few month back. But the handset never worked smoothly. I submitted the handset to Net Dot Solutions, A-5/1, Tilak Nagar, opposite Police Station, New Delhi on[protected] to solve the battery backup problem and received the set back after 2-3 days. But as the problem was not resolved by the ABOVE SAID NOKIA CARE, I resubmitted the set on[protected] vide complaint No.1/[protected] for repair and received back unrepaired on[protected] saying that this may be checked for 2-3 days with me and come again if not working properely. As it is not still work properly I went to Manav Communication, Hall No.4, DDA MKT, Ist floor, A3 Paschim vihar, New Delhi-110063 on[protected] and after checking they commented on their Job Sheet No.[protected]/120203/30 TEMPERED HANDSET, LOCAL LCD, CANT REPAIR IN WARRUNTY PERIOD. I am very much surprised that this type of fraud & shameful act (changing the LCD into local one) is done by the Net Dot Solutions. The handset is under submission to Nokia Care: Net Dot Solutions vide jobsheet No.[protected]/120203/101 dated[protected] at 17.02 hrs. once again. I am being harrased regulary since I have purchased the handset. If suitable action is not been taken by the company, I will be compelled to the Consumer Court for the justice. (EARLIER COMPLAINT: I have purchased a Nokia mobile handset No.5230 from The Mobile store ltd, shop no.1, Tilak Nagar Mkt, New Delhi-18 on 29/12/2010 vide invoice no.3269/1759582. The mobile set is not working properly since it is purchased. I have firstly submitted the mobile set to Nokia Care Centre at Net Dot Solutions, A-5/1, Tilak Nagar, opposite Police Station, New Delhi on[protected] for getting the software problem resolved. The set was received back by me after few days. But after some days I was compelled to visit again at the Nokia Care Centre due to same problem. My set was taken back for getting the problem resolved from Head Office and It was returned to me after 15 days. But the set again suffered the same problem after a few days and same procedure was again repeated. And I was got New handset on 4th of April,2011. But I faced the same problem with set and the set is taken back by the Nokia Care Center on 7th of May, 2011 for repair and received back on[protected] but next day I am compelled to visit the Nokia Centre and submitted the set for getting it right on[protected]. I am being harrassed by the Nokia people and surprised that they are willfully harrassing me or they are not able to resolve the problem. I am tired to chase the repairing/resolving system and wasted a lot of my costly time. As I am a student of Engineering. Could the company pay for the harrassment and my mental agony ? I do not want to have such a dummy mobile set. I want suitable action and reply in this regard immediately.)