Nokia 5610 — availability of spares for handsets in warranty

Dear sir / Madam,

This is to bring to your kind notice that, it is very surprising and at the same time shocking that Nokia care center located in Ameerpet, Hyderabad, does not maintain spares for the models of nokia handsets. I have approached your nokia care center with a complaint of display problem in my Nokia 5610 d handset which is under warranty. The engineer checked the handset and confirmed that the display has to be changed and the LCD display set is out of stock and can only be expected after 2 weeks. I have patiently waited for two weeks and when I revisited the service center, they have requested me to leave the handset with them for a thorough check and replacement of LCD. I have agreed and the engineer has asked me to give a call after two days and said that it would be rectified and cleared. But when I have called him he said there is one more spare required which has to be replaced and said that the stock of which is not available and would take 2 weeks again.

1) In this context I would like to question that why stocks of these model phone are not maintained?? and will this take 15 days every time to find out what spare is required and to replace it?? If this is the case, the customer has to give his handset to Nokia care for atleast 2-3 months to sort out all his problems.

This leads to utmost dissatisfaction of the customer and the reputation of Nokia service bites dust..
This is unacceptable and leads the customers to a consumer forum to get their right..

I request you to pls take corrective action on this and stocks are well maintained and the customers are treated properly by the engineers.

My problem in the handset is still not rectified and the handset is still with your service center. If this is not sorted out immediately, I will be forced to see a consumer forum locally. For the details about the complaint please revert back on mail to me, I can provide the details of the jobsheet.

Thanking you

K.VAMSI KRISHNA