[Resolved] Nokia 5800 Xpressmusic — Touchpad Inoperational | |
To The Senior Manager (Customer Care) Sir, Replacement of Nokia 5800 XpressMusic set I don't think that you would be shocked to get another complaint on your 5800 handset. Its probably just another one. That's what the guys at NokiaCare say. Anyways... The phone was purchased in second week of October (October 9th, 2009). It started giving problems with touchpad. The next week the phone was taken to NokiaCare where they upgraded the software version. The problem continued & next time they again said that this problem has been improved in newer version, and upgraded a few times. This process is still continuing & not being resolved at all. Few times, they have even opened the phone for no reason & claimed that the contacts were loosened due to usage. To be precise on the problem, the touchpad stops functioning when the phone is left in locked status for sometime. For instance, phone being left unused for few hours and a call alert comes. The Silence & attend call options does'nt work. Even when the phone is left at night and alarm rings up in the morning, the snooze or stop icons appearing on the touchpad does'nt work. The problem is faced sometimes even during calling. While calling a number, the touchpad does'nt work for call end or activate loudspeaker. The NokiaCare's executive statement says that it works fine without memory card so why to use one when you know its gonna hang up the phone??? Throughout the past few months since the phone was purchased, its lying with NokiaCare on & off & now the guys at reception are suggesting to get an extended warranty, 'coz the phone is giving problems in the beginning itself, inspite of still having 8 months due warranty. Just for your conveinience, IMEI number is[protected] & last Job sheet no. is [protected]/091212/35 A quick response in this regard shall be highly appreciated. Hoping such problems do not creep up in future and the existing one will be resolved sooner. In anticipation of your prompt response, Thanking you, Yours faithfully, Vishal Verma +91-[protected] +91-[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 8 Comments | |
Comments
To
The Senior Manager (Customer Care)
Sir,
Replacement of Nokia 5800 XpressMusic set
i have been expiriencing the same problem of non responsive touchpad during making calls initially but now when i select one icon, the icon next to it gets selected.when i gave my handset to nokia care for repair they took a week and convinced me saying that the touch pad had been replaced .but within a week the problem started again and they suggest me to change the touch pad again.
In anticipation of your prompt response, & IMEI number is [protected]
Thanking you
The Senior Manager (Customer Care)
Sir,
Replacement of Nokia 5800 XpressMusic set
i have been expiriencing the same problem of non responsive touchpad during making calls initially but now when i select one icon, the icon next to it gets selected.when i gave my handset to nokia care for repair they took a week and convinced me saying that the touch pad had been replaced .but within a week the problem started again and they suggest me to change the touch pad again.
In anticipation of your prompt response, & IMEI number is [protected]
Thanking you
Yeah, I too got the same issue. I am thinking this is a software issue. Is there a solution to this?
Dear Sirs
Im having the exact same problems. My phone has just been sent in for repair. Just picked it up today. They have updated the software, but the problem remains the same.
The problem is also for me that the snooze and stop icons does not work when the phone rings in the morning. Also during calls, it is often impossible to activate loudspeaker, hang up, or simply activate anything on the touchpad.
Sometimes I can unlock the touchpad, and then the icons for the alarm will work. Other times not.
The problem is not always there, but the alarm problem is nearly always there.
Hope to find a solution for this. My IMEI number is 359339/03/990940/2
Thks
K.Madsen
Im having the exact same problems. My phone has just been sent in for repair. Just picked it up today. They have updated the software, but the problem remains the same.
The problem is also for me that the snooze and stop icons does not work when the phone rings in the morning. Also during calls, it is often impossible to activate loudspeaker, hang up, or simply activate anything on the touchpad.
Sometimes I can unlock the touchpad, and then the icons for the alarm will work. Other times not.
The problem is not always there, but the alarm problem is nearly always there.
Hope to find a solution for this. My IMEI number is 359339/03/990940/2
Thks
K.Madsen
nokia 5800 express music ko liye hua 3 month huye hai or isme roj roj nayi nayi problums aa rahi hai...
jaise
hang hona
apne aap swich off hona
deffered msg ka delet nahi hona
mamory card ka kharab ho jana
wy fy nahi chalna
etc.
jaise
hang hona
apne aap swich off hona
deffered msg ka delet nahi hona
mamory card ka kharab ho jana
wy fy nahi chalna
etc.
iski ek problum or bhi hai ki mene isko do bar nokia care ko de chuka hu par vo har bar ek nayi problum tyar karke dete hai...
I got similar problem,
first my touch pad get hangs which get solved by software update.
second my camera stops working and submitting to customer care about 20 days after I got my cell back.
and now when my warranty get expired My touch pad again stops working which would be costs me around Rs.2000.
I really get frustrated due to this cell.
My IMEI no is [protected]
first my touch pad get hangs which get solved by software update.
second my camera stops working and submitting to customer care about 20 days after I got my cell back.
and now when my warranty get expired My touch pad again stops working which would be costs me around Rs.2000.
I really get frustrated due to this cell.
My IMEI no is [protected]
I think we all r facing same problem with NOKIA 5800...& there is no solution available with NOKIA CARE...
I also submited my handset to NOKIA CARE last three-Four times for same problem with touch pad, every time they keep handset for 10-12 days at nokia care but not able to resolve the problem...I also extend the warrenty period.
Also NOKIA CARE is not able to tell us for solution, I already filled the FEEDBACK FORM but no result...
Yogesh
IMIE-[protected]
I also submited my handset to NOKIA CARE last three-Four times for same problem with touch pad, every time they keep handset for 10-12 days at nokia care but not able to resolve the problem...I also extend the warrenty period.
Also NOKIA CARE is not able to tell us for solution, I already filled the FEEDBACK FORM but no result...
Yogesh
IMIE-[protected]
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The Senior Manager (Customer Care)
Sir,
Replacement of Nokia 5800 XpressMusic set
The phone was purchased in second week of October (October 14th, 2009).
3 weeks touch pad failed to work.I have given to Nokia authorised service centre.They have returned it after 2 weeks on[protected].When i am receiving it back the phones front panel cover have scratches at 3, 4 places.ALSO NOW WHEN THE PHONE IS LEFT AT NIGHT AND ALARM RINGS UP IN THE MORNING, THE SNOOZE OR STOP ICONS APPEARING ON THE TOUCHPAD DOES'NT WORK. The problem is faced sometimes even during calling. While calling a number, the touchpad does'nt work for call end or activate loudspeaker.I dont want to carry the phone again and again to service centre.please let me know a better solution for this.
In anticipation of your prompt response, & IMEI number is[protected]
Thanking you,
Yours faithfully,
s.senthil kumar
[protected]