Nokia 6300 — Deli "Corsham Services"

Dear Sir,

I have been using Nokia phones almost 7-8 years and am quite happy with Nokia phone. But recently am facing some porblem with my phone. I purchased a new nokia 6300 phone in last Jan 08 and the same was working quite nice, but unfortunately the camara was not working (showing operation failed) recently I went to your dealer "Saksham Serices" in Mayur Vihar - Phase I, they opened the phone for checking as soon as they opend the phone the display went off and the phone was started over heating.

They said they want to send the same to Nokia centre and the same will returned in 10-12 days. I was in touch with them every 2 days and one day they advised me nokia returned the phone as they found some Liquid on it, am quite surprice to hear the same as the phone was using only myself and I keep the same always in the leather cover which I got with the phone.

I request them what should I do, they said they charge Rs 150/ to open and check if they can repair the same incase any parts need to chage I have to pay the same. I had given the go ahead as I do not have any other option. After two days they advised me that the total charge is Rs 1500/- but will charge only Rs 980/- from me because my complaint was only the camara rest was their fault while opening.

I paid Rs 980/ and collected my phone. But I would like to understand why "THEY CHARGE ME RS 980/ WHILE MY PHONE WAS UNDER GURRANTY".

There was only a small problem "camara not working" otherwise my phone was working in very good condition.

I have paid Rs 980/- and collected my phone because I do not have any other phone to use, and buying a new phone not a logic for 2weeks.

Requesting you to pls look in to this serious issue urgently and inform your dealer to return my money back.

Incase you need any details ie service job sheet or bill from them pls let me know. I have all the details with me

Thanks and Regards
Hari
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