Nokia 6300 — Harrassment by the Company

Sir,
My wife Smt. Parvinder Kaur had purchased a mobile phone of Nokia (Model 6300) last year. After delivery date, it started performance problems which were brought into the notice of Nokia Co. at its Nokia Care Service Centres. From January 2009 onwards the same problem is being repeated and the hand-set was again shown to Nokia Care Centre, Patel Nagar, Near Police Station. They kept the hand-set for a long time i.e. more than 15 days, after repeating requests telephonically, they hand it over to me but the problem was not rectified. The same exercise took place in the month of February, 09, the same attitude was adopted by the company staff (Mr. Hemant and one more staff) and after a period of more than a fortnight the set was handed over to me with the same problem. Now, as on date, the same set is still with them vide job sheet No.[protected]/090608/41 dated 8th June 2009. Two weeks back I was called upon to collect the handset. I was shocked when an another handset, which was roughly used, had been offered to me instead of my original one with the remarks that the body and the machinary have been changed by the company as the original one was not repairable.
Sir, all it happened without my consent. When I requested them to handover me the same handset which is mine, the staff ignored me by saying that it could not be possible because it is the company's decision to replace your set to old one.
During my visits and telephonically discussions, Mr. Hemant, Ms. Babita and one other staff provoked me to make a complain in Consumer Forum by saying that there will be nothing except delay, so, it will be better for you to accept the other old hand set.
As the handset is under warranty, the company has not charged any charges for repairing.
Sir, it is my humble request to please intervee in the matter and the company may please be directed to give my handset back after repairing and, if replaced, a new set of the same cost may be delivered to me immediately.
Thanking you,