[Resolved]  Nokia 7210 Supernova — Poor Service & Repair

Address:

Delhi

My name is Rishi Chopra i bought this instrument on 31/10/2009 in new delhi IMEI-[protected]. I was facing a problem in my microphone while making outgoing and also while receiving incoming calls. i reported the same on 03/07/2010 to Nokia Care in Jail Road, Delhi. They told me will return back the instrument by the same evening, when i went there in the evening i got to know they will return it back on Monday 05/07/2010. I went back to collect it on tuesday 06/07/2010. After collecting the instrument i went back to my work in 2 hours i got to know problem with the microphone still pertains, I went back ad the technician told me this is the maximum volume for mice i insited and spoke with incharge over there by the name of baljeet singh and he checked by making a tel call on to his own number and detected that problem is still there. they opened a new job sheet and informed me that now instrument will take 5 working days and we'll send it to the factory. today i got a tel call from nokia care stating my phone has been repaired and it's fine now i checked it it was fine for now. However after asking 5 times i got to know nothing has been replaced in my instrument there was dust and moisture on the microphone and they have cleaned. what i understand is that they were suppose to do it initially on 03/07/2010 when for the first time i gave my instrument for the same problem. I have to go and visit them 5 times for the small issue to be rectified and beleive approx i believe there are 50-60% of your customer face the same issue there. Please get it corrected asap so that customer like us who trust Nokia for there after sales service don't have to go through all this inconvinience every time. Please get this issue resolved asap, i have written it on the job sheet while signing it that if problem pertains i will come back to you guys.