[Resolved]  Nokia 7610 Supernova — Loud speaker Volume is low

Same problem with N61 phone with has really low volume during conversation (ring tone volume is fine). I can barely hear the other party, despite cranking up the volume to max. The positioning of the N61 exactly on top of the ear is the key to even hearing half of the conversation, as the speaker volume is so low. I noticed that the piezoelectric speaker is resting on top of two gold covered springs - really tiny tiny springs. I stretched the springs and got a bit more volume. My theory is that the springs will grow tired over time, and stretching the springs will help gaining volume back - maybe for just a short while.

Nokia /supernova 7610 — Volume is too low

My daughter purchased a Nokia supernova 7610 on 28/03/09 (guarantee period is over).but from day one the volume has been low and she has been to the dealer and tother shops of Nokia but they all said that is the maximum for that model and she didi not do anything not even lodge a complaint. recently she wanted to purchase a new one and when i asked why ,she came out with this reason. i was shocked that a company of Nokia's standing can fob of a faulty design( as it transpires from the number of complaints above) on the consumers in India.my opinion of Nokia as the best in the business as undergone a drastic revision.is there anything that can be done as my daughter needs a phone badly ?
details Invoice no N-51175.of Bamboli Agencies ,Pune ,phone serial no [protected]

it is a faulty product.even my daughter has one and i can hardly hear the phone so the basic problem is the sound volume itself.Nokia should give a replacement not of the same model, even a cheaper model will do