[Resolved]  Nokia — NOKIA CARE P.D. ELECTRONICS ASANSOL

Address:

Bardhaman, West Bengal

Hello I'm Nutan I've been using Nokia Mobiles since year 1998 and have used sevral others too, now I had purchased N97mini on 29/03/10, it's IMEI No is [protected] the problem suddenly arose when I found that my cell was showing low battery and then I switched it off after that when I connected it to the charger the charging light blinked once and went off and since then nither the phone is getting charged and nor it's getting on. When Taken to Nokia Care today(22/Oct/2010) afternoon,Job Sheet No.[protected]/101022/50 ,there they inserted another battery and the cell got switched on, they then communicated that just because the battery was not charged the cell was not getting on, now later when my driver explained that it was not getting charged they told that they have to send it to Delhi Office as the charging part Nokia Care(P.D. Electronics-Asansol-3). But when I just saw the job card it has a hand written that "liquid found" When the lady called up my husband stating that it'll take 15 days to get it done, she told that due to perspiration may be it might have got wet, now We are a well to do family and have A.C every where above all I do not perspire at all. Its just mere excuse this lady has made and with intention to earn incentive has merely written "LIQUID FOUND" in the job card.
WE BEING OLD NOKIA CONSUMER'S DO NOT EXPECT THIS SORT OF IRRESPONSIBLE BEHAVIOR FROM NOKIA PEOPLE. HENCE YOU ARE REQUESTED TO PLEASE DO THE NECESSARY ACTION TO SOLVE MY PROBLEM, ELSE OUR TRUST FROM NOKIA WILL SHATTER.
Warm Regards,
Nutan Roy Sharma
[protected].