[Resolved]  Nokia Bl - 5c Battery — IDENTIFY DEFECTIVE BATTERY WHICH EXPLODE REPLACEMENT

NOKIA INDIA IS WAITING FOR ANOTHER EXPLOSION IN BL-5C BATTERIES AS THEY HAVE STOPPED REPLACEMENT OF DEFECTIVE 46 MILLION BATTERIES

I had lodged the request for replacement of the battery in Aug 07 through internet on NOKIA BL-5C product advisory website .No replacement was offered by NOKIA at all for the reasons best known to them . Then afterI was informed by NOKIA helpline in the month of Dec 07 to lodge a request at nearest nokia care center as they have stopped deliveries through courier and accordingly I lodged a request with INFOCARE SERVICES UGF-1, 2, 3, Shanti Complex, Faizabad Road, Indiranagar, Lucknow, Phone:[protected]/4049813 on 28-12-07 with sl no 428. Since NOKIA care (who does not care at all) failed to provide the replacement even after more than 3 months period I emailed NOKIA customercare. NOKIA representative called me on 13-04-08 at my cell ph [protected] and informed me to contact customer care no 30303838 in Bangalore who advised me to contact the NOKIA care where I had lodged the request for the replacement of battery which I did. The person managing the above center simply told me that they are not getting any replacements of BL-5C batteries for the last 2-3 months and they have only delivered 275 sl no till date that too 2-3 months ago. He was correct to state that in case nokia is serious about replacement why they do not talk to him directly or through conferencing .Again after repeated emails (about 30 in nos)and telephonic calls to nokia care Bangalore several times I am back to squire one.You would kindly agree that this is not expected from a worldwide company like NOKIA. However you would agree that nokia reputation has gone down by BL-5C episode. I t is further being tarnished by such irresponsible actions noted above. In case nokia is seriously interested in replacement of batteries they should do it immediately as this type of batteries are available in abundance in all the NOKIA stores all over the country including Lucknow as it is used in 54 handsets and is the most widly used battery by NOKIA .May be NOKIA INDIA IS WAITING FOR ANOTHER EXPLOSION TO OCCUR IN BL-5C BATTERIES which may not be far ahead
Sudhir Sharan B-1027, Indira Nagar,
Lucknow-226016 [protected]