[Resolved]  Nokia C2 - 03 — POOR SERVICE

Address:

Kerala

Again one more complaint of poor service from NOKIA..
I have given my mobile C2-03 with a complaint of touch screen on 28th May 2012 in Trivandrum.NOKIA CARE CENTRE, Karamana.
I expected to get back my mobile within 24 hrs.after the service but since today, 2nd of June, I got no positive response. The local NOKIA CARE centre in Trivandrum is Bright Mobile Care. They are waiting for spares to get the mobile repaired and again I have to wait for another week.I am not blaming the Franchisee for the delayed service, but my question is
WHY NOKIA IS NOT PROVIDING SUFFICIENT SUPPORT TO CARE CENTRES??
It is needless to say that mobile is an essential equipment for todays life and no one can tolerate the service delay of more than 24 hrs.
If NOKIA IS NOT ABLE TO PROVIDE SERVICE WITHIN 24 HRS. THEY HAVE TO GIVE REPLACEMENT WITH OUT ASKING QUESTIONS.
I am much concerned about the service by NOKIA CARE CENTRE and my humble request is to take care to service the equipment within 24 hrs. failing to do this will make a tarnished image to NOKIA.

Sivankutty C.K
Engineer (Rtd)
KELTRON, Trivandrum
email: kutty.[protected]@gmail.com