[Resolved]  Nokia C6 — AGAIN AND AGAIN FAULTS IN NOKIA C6 AND EXTREME INCORPORATION BY NOKIA SERVICE CENTRE

Address:

Uttar Pradesh

TO ,
THE NOKIA INTERNATIONAL PVT LTD


SUB:-FAULT IN NOKIA C6 MOBILE AND INCOPRATION BY NOKIA SERVICE CENTRES


SIR ,
I HAD PURCHASED A NOKIA C6 MOBILE IMEI NO. [protected] DATE 26/12/2010 FROM A SHOP IN JHANSI NAMED NEW KANCHAN RADIO, IN A COST OF RS. 12800; AFTER NEAR ABOUT SIX MONTHS ,DATED 24/6/2011 MY MOBILE WAS NOT SWITCHED ON, THEN I WENT TO NOKIA SERVICE CENTRE OF JHANSI ,SITUATED AT MODI TOWER ,ILAITE CHOURAHA , JHANSI, THEY TOLD ME TO INQUIRE AFTER TWO DAYS ON THE GIVEN MOBILE NO. IN THE SERVICE JOB SHEET PROVIDED BY THEM ,AFTER TWO DAYS WHEN I CALLED TO THE GIVEN NO. ,THE NO. WAS SWITCHED OFF,
THEN I WENT TO SERVICE CENTRE AND ASKED ABOUT THE MOBILE HANDSET AND THE PHONE NO , THEY REPLIED ME THAT YOUR MOBILE WAS DEAD AND IT HAD BEEN SENT TO ANOTHER SERVICE CENTRE TO REPAIR AND COME AFTER TEN DAYS ,THEY REPLIED ME ABOUT GIVEN NO. THAT NOW A DAYS PHONE IS NOT WORKING PROPERLY.
AFTER TEN DAYS WHEN I AGAIN WENT TO SERVICE CENTRE THEY TOLD ME THAT YOUR MOBILE COULD NOT BE REPAIRED AND IN PLACE OF THAT MOBILE THEY PROVIDED ME ANOTHER NOKIA C6 MOBILE IMEI NO. [protected] DATED 6/07/2011 ,
AFTER FEW DAYS I AM TRANSFRED FROM MY SERVICE TO KANPUR FROM JHANSI , AFTER A PERIOD OF ONE MONTH ,THE NEW PROVIDED NOKIA C6 ' s TOUCH SCREEN IS NOT WORKING ,SO I WENT TO NOKIA SERVICE CENTRE SHOP NO. 301, 302 EXPRESS ROAD MALL ROAD KANPUR ,THEY PROVIDE ME JOB SHEET NO. 5486,DATED 8/08/2011 AND TOLD ME TWO INQUIRE AFTER TWO DAYS ON THE GIVEN NO. ON JOBSHEET[protected],2333636) ,AFTER TWO DAYS (MEANS TODAY) WHEN I CALLED AT11:00AM ON THE BOTH NO . FIRST ONE IS SWITCHED OFF AND SECOND ONE IS OUT OF SERVICE, THEN AFTER I WENT TO SERVICE CENTRE THEY AGAIN REPLIED ME SAME AS THE JHANSI SERVICE CENTRE HAD REPLIED ME AND TOLD ME TO COME AFTER 10 DAYS WHEN I ASKED WHY THESE MOBILES ARE NOT WORKING PROPERLY ? THEY REPLIED ME THAT MOBILES ARE JUST MACHINES .
IF NOKIA IS JUST PROVIDING US MACHINES THAN WHAT IS THE BRAND VALUE OF NOKIA ,CHINESE MOBILES ARE ALSO IN THE MARKET AND THEY ARE ALSO PROVIDING US MACHINE ,IF WE PURCHASE A CHINESE NOKIA MOBILE OF RS3500 THEN WE GET MORE FUNCTION THAN A NOKIA MOBILE AND IT WORK LONGER THAN MY NOKIA C6.
THAN I MEET WITH MANAGER MR RAKESH GUPTA AND ASKED THE SAME QUESTION THAN HE REPLIED ME THAT ASKED TO JHANSI SERVICE BRANCH WHY THEY HAD PROVIDE YOU SUCH A REPLACEMENT .WHEN I TOLD HIM TO ASK YOURSELF AS IT IS YOU INSTITUTION THEY REPLIED ME THAT THEY CANNOT,
IT IS VERY DIFFICULT TO ME COME AGAIN AND AGAIN SERVICE CENTRE TO LEAVE HIS JOB,
I AM FED UP WITH NOKIA AND IT LOOK LIKE THEY ARE EXPLOITING ME MENTALY AND ECONOMICLY
BY PROVIDING THESE TYPE OF HANDSETS ,NOKIA IS JUST PASSING GURANTEE PERIOD AND AFTER 1 YEAR NOKIA WILL NOT RESPONSIBLE FOR THESE HANDSETS,
THEREFORE, I REQUEST NOKIA INDIA TO TAKE A PROPER STEP TO SOLVE MY PROBLEM ,SO THE BRAND VALUE AND COUSTMER SATISFACTION REMAIN WITH NOKIA.
OTHERWISE I THINK ABOUT OTHER LEGAL ASPECTS WHICH PROVIDE ME CONSUMER RIGHTS AND STOP THESE TYPE OF EXPLOITATION.
THANKING YOU,
DEEPAK SINGH,