Nokia — totally unregrettable

To
The Senior Manager (Customer Care)

Sir,

Re:-Replacement of my Nokia N81 8gb handset of jobsheet no.[protected]/080826/119

Im bringing to our kind notice that my Nokia N81 8gb handset which i have purchased on 23/03/08 from Mobile Store rohni sector 9. red chillies. sg plaza dc chowk.Is in nokia care centre
SO LET ME TELL THE WHOLE STORY
1. I GAVE MY NOKIA N81 8GB TO NOKIA CARE CENTRE JAIPUR.IN TONK ROAD ON 26/AUG/08 WITH FAULTS IN PHONE
..WASN'T ABLE TO UPGRADE MY NGAGE SOFTWARE
..SLIDER POOR FIT
..INCOMING VOICE IN SPEAKER LOW DURING ATTENDING CALL
i was told to remove all the lamination on the phone and they gave me my phone battry and the sim card


2.THEY TOLD ME THAT YOUR PHONE WILL BE CHECKED IF WE WILL NOT BE ABLE TO MAKE IT WE WILL FORWARD IT TO NOIDA. MAIN OFICE CALLED SOMEYHING LIKE L3
THEY TOLD ME THET THE WHOLE PROSCESS WILL TAKE 15 TO 17 DAYS.

3.. I CALLED THEM AGAIN THEY WERE JUST AVOIDING THE DATE FINALLY AFTER I MONTH AND SOME DAYS THY RANG ME UP. AND CALLED TO CENTRE TO COLLECT THE PHONE THE DATE WAS 29 SEPTEMBER.

3.. WHEN I VISITED THERE THEY HANDED MY PHONE AND THEY TOLD ME TO SIGN. THE RECEIVING. SO I DID. THE PHONE WAS COVERED WITH BLUE LAMINATION ON SCREEN..THE SLIDER WAS FIT. WHEN I SAW THE BACK SIDE OF MY PHONE IT WAS FULL OF SCRACHS. SO I THOUGHT TO REMOVE THE BLUE LAMINATION.ON SCREEN DURING REMOVING THE UPPER TWO BUTTONS OF NGAGE GAMING CAME OUT WITH IT I WAS TOTALLY SHOCKED.AND AFTER REMOVING FURTHERI SAW THE SCRREN WAS BADLY AFFECTED BY THE SCRACHS . I WASNT ABLE TO SEE THE SCRREN CLEAR. SO I HANDED IT BACK TO THE RECEIVING OFFICER. HE TOLD ME THAT U HAVE REMOVED THE COVER VIGROUSLY..I SAID WHAT ARE U SAYING..
ARE U SEEING THE CONDITION OF MY PHONE . I TOLD HIM TO TAKE ME TO MANAGER NOKIA CARE JAIPUR TONK ROAD.
THEN CAME THE ONOTHER EXECUTIVE NAMELY MR. BUBNESH. HE GAVE ME BACK THE SLIP. AND TOLD ME WE WILL MAKE ITS REPLACEMENT WITHIN 10 DAYS. I WAS VERY DISSATISFIED WITH THE STAFF OUT THERE SO I CALLED ON 15 RATHER AFTER 15 DAYS THEY TOLD ME THAT YOUR PHONE IS IN NOIDA AGAIN IT WILL BE DELIVERED IN NEXT WEEK..


IT HAS BEEN NOW IMONTH+20 DAYS I HAVE NOT RECEIVED MY PHONE. . SO U TELL ME WHAT TO DO.. PLEASE..
TAKE IT A SERIOUS COMPLAINT.. AND MAKE THE SOLUTION OF THIS PROBLEM
OTHERWISE I WILL TAKE SOME OTHER MEANS