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Nokia Care - harrassed by service

 
448 Reviews
User
  tarun
Dear Sir,
i gave my nokia 7710 for repair as it was not starting, at nokia care preet vhar new delhi. they upgraded software and it got started. when i came home found that it had network problem created from nokia care side.i again gave it to repair.when again i went after 15 days to take it, i found that keypad is missing &they told that its from their noida office.again they asked me to come after few days. wheni got my cell i found that they have placed keypad but it is not working.i finally decided not to give it to repair again, and took it with me.
its been more that 1 & half month i gave my cell to repair for not starting when i got it finally after goin for 6 times, it had several problems creted from nokia care's side.they just upgraded software & in return following were problem created by them.these are...
1. network problem
2. sound of speakers deteroid.
3. vibrator not working.
4. keypad not working.
Earlier these problems were not there when i gave it for repair(it was not starting).
i have complain the manager of nokia care also i mailed nokia website but no response from them.
i am harrassed by their poor service as when i gave cell for repair(itwas not starting) they upgraded software but in return the above 4 problems they created & i had to go there 6 times, my time & money is wasted &also my cell is not in goo orking condition.please help me for that.

Tarun Jagwani


Complaint comments 447 Comments     Updated:
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A
User
rahul k  
 
yes.. i bought nokia 5610 from hotspot in hrbr layout, kalyan nagar, bangalore... i am facing the same issue.. the battery backup is very poor. not even one full day for me.. i dont know what to do.. i have spent more than 11 thousand on this.
 
my set nokia n70 is showing a software problem from the time i brought it ie from december 2007.while talking through the phone its loudspeaker, music player is activated of its own.and i went to nokia care atleast 7-8 times and they are telling me to wait till a new a software is developed. i bought the mobile not to wait . either nokia should replace my mobile or should give the money back.i trusted nokia mobile and this is wat is happening with me .i hope you will see to it and will take necessary steps soon
 

hands free out of order - NOKIA/ hands free

This is Vikas Kumar from Ahemdabad (Gujrat), I had purchase Nokia 3110 by 29/12/2007 from sales India, my bill no - 53441; IMEI - 358977014611336;with in three and half month my hands free almost damage, what can i do now, i had shown in Nokia care but answer i got we can't replace or repair (my complain was handle by Ms. Ninjal (Nokia care Vastrapur Ahemdabad)), plz do needful i want solution of my problem what i am facing...

Regards
vikas Kumar (09974993520)
 
Dear sir,
I am from Trivandrum & have some problem in nokia model N73 music edition.
My IMH no: 356406018490358 & purchased on 18/10/2007. Till that time the mobile is showing complains & I will discribe below.
1. Camera out of focus,
2. camera Button complained
a) Then I sent it to Nokia Care & they sent it to Erenakulam & it return back after 3 weeks with zero complains. After 2 days later these complains come up.
b) Then I give back to nokia care. after 3 weeks later it returns as only button 5 working with navigation keys.
c)Then I give back to nokia care. After 1 weeks It returns as button 1 & 4 with navigation keys not working.
d)Then I give back to nokia care. after 1 weeks it returns as all working.
e)After 1 month later the phone got complains as
1) Switchess Off
2) Hanging
3) Camera not Working
4) No Ringtones
I bought it on oct 2007, and I had used only 3 months max:, all the other time it's on Nokia Care.
For the last 6 months this is the 5th time it goes to Nokia care so How can I trust using this phone after all the complains had rectified. So please replace the phone so that i can use it further.
Please do so as soon as possible.
I dont know What sin I do to brought this model N73m ?
 
Hi,
This is deepak Agrawal and I am writing this mail on behalf of my sister Ms. Monika Agrawal. I have purchased one Nokia 2630 on 29th Feb 2008 from jaipur. I believe on nokia blindly with their services and robustness. But just after one month, the handset started giving troubles. Its key was not working properly and gradually it stoped working. I approach to the nearest service center that is at Nokia care, shop no 19-20 Opposite Laxmi Mandir Tonk Road Jaipur on 12/04/2008. against job order no. 12/64

Till date (i.e. around after a 15 days) neither I got my handset back nor I got any satisfactory answer from service center. Several time I called there but they did not receive my call, I am not at all expect this type of services in current totally service oriented era. Being a word class company please look into the matter. And do the needful as early as possible. So that I can remain my faith in your company.

Regards
Deepak Agrawal
On behalf of Monika Agrawal
09252212266, 9414458172
0141-2521039
 
Dear Sir,
I purchased Nokia N72 model in the market of Samastipur from sunrise mobile in the month of september.
since the then time the mobile set is having head phone problems. for that i have requested the shopkeeper to replace or repair the head phone but unfortunately atlest 30 repeatidly visits to the shop, i always have been assured for the next time for the same. now i am fedup with that situation. So now i am going to the local police station to register an FIR against the Nokia Care Samastipur for i have no way to spare my problem for the last six month i have been under going attremondous pressure exorted by Nokia Care samastiput that is authorised service centre of Nokia Pvt. Ltd at Samastipur. Below i am giving details of receiving given to by the agency.
Recept No. - 43
Dated - 11/10/2007
Model - Nokia N72 / HS-3
IMEI - 356295019701651
Mobile No. - 09835429448
Kamlesh Kumar Singh
Prof. Colony, Gali No.-2
Tajpur Road, Samastipur - 848101
(Bihar)

Plz just inform me releted to complain detail on my mobile No.
 
Dear Sir,
i gave my nokia 6270, IMEI-353259013523498 for repair as keypad of slider not working and backlight of display also not working, at nokia care urban estate-2nd, hisar. they upgraded software in month of jan08 and it got started. But now after two and half month it has same problem. In the mean I have faces this problem twice but it will works automatically so I am not going to nokia care.Now they asked me to come after few days, my jobsheet no-21760.
Earlier these problems were not there when i gave it for repair(it was not starting).
i have complain the manager of nokia care also i mailed nokia website but no response from them.
i am harrassed by their poor service as when i gave cell for repair my time & money is wasted &also my cell is not in goo orking condition.please help me for that.

Rakesh Kumar
09882138283
 

my handset display not showing anything since 27-02-08 - Nokia N73M

RESPECTED SIR,
I AMIT SINGLA, RESIDENT OF BHATTU(HARYANA) WANT TO TELL YAU THAT I PURCHASE MY HANDSET i.e NOKIA N73M's ON 05.03.08 AND IT IS WORKING PROPERLY BUT AUTOMATICALLY ITS DISPLAY IS NOT SHOWING ANYTHING SINCE 27.02.08. I WENT TO NOKIA CARE ALSO BUT THEY SAY THAT WE DONT HAVE ANY GURANTEE FOR THIS TYPE OF PROBLEM.
SO, I REQUEST YOU TO HELP ME IN THIS MATTER AS SOON AS POSSIBLE.
YOUR's TRUELY
AMIT SINGLA
TELE NO. :- 09466008277






























I
 
Hi,

I gave my mobile ( NOKIA 3230 )for repairing in nokia center ( N.R.I.COMMUNICATION Lagpat nagar Delhi ) on 23rd April & my job no. is 796 .to change the lcd .and they change lcd and update the software.when i came home found that it had incomming voice is very slow.now he says will chk and get back to u.after 16 days there is no any phone calls or any problem solution and i have visited so many time in nokia center but till date the problem is still pending .always i call in N.R.I. Communication .represent says ur mobile is ok but at the of delivery the problem is same.

World largest mobile company Nokia is not able to shourt out any problem in 16 days ? .

World largest mobile company Nokia have not expert techinical staff to find out the problem/solution. ?

Thanks & Regards
Harmeet S
Sify Technologies Ltd.
9891252605
 

Malfunction handset and since 01 month no solution - Nokia 6300

I had purchased Nokia 6300 model in Nov 07. The set got faulty (switching off on its own) in the month of April 08 and hence I deposited the set at Nokia Care.
Again another problem of weak Network (no or very weak signal) was observed and hence I visited Nokia care. The staff asked me to handover the handset for 01 hr. without opening the jobsheet, to which I did not agreed. Then I visited Nokia Care Noida and requested to replace the phone as the set had different types of problems. Technicians/manager/staff told me that it will be rectified.

I deposited the phone on 26/04/08 and was informed on 02/05/08 that the set has been rectified. When I visited care center and inserted the SIM there was no network (also observed by the manager). That means the set was still faulty and I was told that it has been rectified (just an eyewash). The manager accepted that the set is faulty and will be replaced.

As per jobsheet the replaced set was to be returned to me on 02/05/08. On 02/05/08 when I called, it was informed that the set will be given latest by 07/05/08. Again on enquiry on 07/05/06 it was told 08/05/06. Till date no confirmation on date has been received. The been started 01 month back and after more than a month still no solution.
I have been without my phone since last 01 month and still I don’t know when I will get it back.

This is the worst service I have ever seen from such reputed service center.
 
Sir,
Today ( 10th May 2008) I went to the Nokia Customer Care, Samastipur which is the authorized service center of Nokia India Pvt. Ltd. to change the battery of my mobile set. My mobile set was not receiving any new data. The computer operator of the Nokia Service Center, Samastipur formatted the entire data saved and stored in my mobile set without any prior knowledge of mine. Without any information that he was going to format the data in my mobile set, he formatted the same in place of changing the battery. For your kind information I would like to say that all the data which were stored in my set were very important for me and for my organization. This has resulted in to a great loss to me as by the time, I feel a grate difficulty to have conversation with my counter parts and my honorable seniors. So I am badly socked at by this very evil act of the computer operator at the Nokia Service Centre at Samastipur. I am in a grate depression after the incidence and misconduct by the computer operator. He even didn’t consider my arguments and formatted the memory of my mobile set (Nokia 6600). Unfortunately he also denied to give any receipt to me in the regard of that matter saying that he would do the same whatsoever he liked.
Please solve my problem as soon as possible because I am in a dire need of that.



Thanking you

Indu Singh
Prayas Samastipur
Purani Post office road
Behind of Kali Mandir,
Samastipur (Bihar)
Pin – 848101
Mob No. – 09939050873, 9835288144
 
I have lost my Mobile N73 as on monday 12th May 08.
how to track the mobile is there any way
my moibile no is 9739418509 serial no is 358930122202822.

Regards
Dev
 
I have given my nokia n76 to nokia care on 28/4/2008 in Bhopal {mp} for changing the boday they sayes it has gone to l3{higher center} it must be back in 10 t0 15 days but without mobile it been a diffculty for me . so as I request you to please send my cell as soon as possible its job sheet no. is{48743403808428/33/} please do it deffenately as soon as possible
 

Totally faulty set - Nokia India Private Limited N 73 mobile

I had the misfortune to buy a Nokia N 73 mobile phone for their authorised dealer in Ranchi. My ordeal began soon after I purchased the set and the set started hanging every alternate day. I have taken the phone to the service center innumerable times but to no avail. In the process the phone was with the company in several spells for months. Their Nokia Careline is absolutely hopeless and insults and misbehaves with consumers who have the misfortune to get in touch with them. Ultimately I have filed a case against the company in the District Consumer Forum and they have been issued a notice. I will advise anyone intending to purchase a mobile never to purchase a Nokia set. They are absolutely horrible.
 

vibrator, bad service - Nokia/ N73 music edition

Sir/Madam,
I o.krishnaji, brought an N73 music edition in hotspots retails pvt ltd hyderabad on 18/03/08.
the imei no:358973016473544.I had one complaint of vibrator not working, i had hand over it to the satyam electronics, (nokia care)on28/04/08.Upto now 4 times they have phoned me that u r phone is repaired. But when i handled, the same complaint is repeating.Now also i hand over my phone to the same nokia care. my phone is in waranty condition only.the job sheet no is 422434038/080506/63. I want immediate action to be taken for my phone.
with regards
 
Dear Sir,
I Gave my Nokia 3230 (without warranty) My Job Sheet No is 202343506/080506/50 at CLARITY CELLS Phone: 080-41672112, 984425622 Email: claritycells_rajajinagar@nokiacareindia.com, ive gaven on 6th of May, till now i didnt receive my Cell, and till now they haven't UPDATED JOB LIST STATUS, whts this stupid thing..thats not a clarity cells its UNCLARITY CELLS stupid peoples they created problems tat before was not there inmy cell. actually ive payed 1400Rs for them to change joystick, i think they are taken more from me.. also then.. i cant able to satisfy the work they done to my cell.. they ve changed my SPEAKERS, , when i hear a song i cant get sound quality as BEFORE, and my 2nd twist (music player mode) is corrupted... TOTALLY THEY R CORRUPTED MY MOBILE.. ive losted lot of money (for phone calls and travelling to nokia care many number of times) from these peoples NOKIA will got BAD IMPRESSION Plz SOMEBODY TAKE ACTION ON THIS.. OTHERWISE.. NOKIA will goes to last in the MARKET list... PEOPLES WILL FEAR TO BUY CELLPHONES.. THINK IT!!!

Regards!
NaveeN
+91-9448672255
 
DEAR SI R I HAVE LOST MY NOKIA 1110i IMEI CODE 351873014775915 BATTERY NO 0670495437995 N29271036065 SO IHAVE A REQUEST PLEASE LOCK MY PHONE . AND TAKE THE NECCSARY ACTION SO THAT I CAN GET MY CELLPHONE
 
dear sir,
I have a complaint regarding my BL-5c nokia battery.Though this battery is not among the one which is to be replaced still i have problems. My battery has expanded from its original size.I have purchased my cell ie nokia 6030 on 30/01/07 and it has been only a year and a half that i am having problems with my battery. I have contacted my nearest nokia care centre but it is not agreeing to replace. Thus I request you to get my battery replaced and oblige me.
thanking you
 
Dear Sir,

I have nokia model 3320, still it is in warrantee period ( upto july 12, 08 ). Within one year I faced problem of software failure & might be other internal also. I gave it Nokia care, they updated software, but still there is problem i.e. Automatic switched off, key 8, 6 & joystick in upward direction is not being activated.

Your representative told me to submit my mobile, they will send it to their head office for repairing & after 15 - 20 days, I will get my phone.

My job is totally depend upon my mobile. I dont have any spare mobile. You are also not providing any standby mobile to us in this period. I purchased from Such branded Nokia company, after very soft use also, I faced this problem & you are taking care of customer.

I have to buy new cellphone for this period, is it acceptable to your customer support department. I am really disappointed due to such support from you.

I am awaiting positive reply from you which will beneficial for me.
 
The most worst part is that their redressal hierarchy is not disclosed.
You may do whatever but they keep responding with the same thing to take the cell to Nokia Care centre which is not CARE rather SCARE.
I don't know if there is some forum wherein these complaints can be sorted out with such bad quality producers.

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    Nokia Care - harrassed by service