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Nokia Care |
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232 Reviews
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Tarun 
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harrassed by service
Dear Sir,
i gave my nokia 7710 for repair as it was not starting, at nokia care preet vhar new delhi. they upgraded software and it got started. when i came home found that it had network problem created from nokia care side.i again gave it to repair.when again i went after 15 days to take it, i found that keypad is missing &they told that its from their noida office.again they asked me to come after few days. wheni got my cell i found that they have placed keypad but it is not working.i finally decided not to give it to repair again, and took it with me.
its been more that 1 & half month i gave my cell to repair for not starting when i got it finally after goin for 6 times, it had several problems creted from nokia care's side.they just upgraded software & in return following were problem created by them.these are...
1. network problem
2. sound of speakers deteroid.
3. vibrator not working.
4. keypad not working.
Earlier these problems were not there when i gave it for repair(it was not starting).
i have complain the manager of nokia care also i mailed nokia website but no response from them.
i am harrassed by their poor service as when i gave cell for repair(itwas not starting) they upgraded software but in return the above 4 problems they created & i had to go there 6 times, my time & money is wasted &also my cell is not in goo orking condition.please help me for that.
Tarun Jagwani
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 231 Comments |
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sir,
My brother had purchased nokia 1200. after one month the set started malfunctioning for which i contected the Jind Nokia Care on 04/06/2008 and they promised me to return the set on 09/06/08, I was shocked to see the attitude of the whole staff which was very very uncoperative and harrassing and detrimental for the reputation of comapny like Nokia. that is not all after much altercation and several visits today on 19/06/2008 they have returned me the set. and i ahve seen them charging for the services which i feel are given for free by the Nokia care. I request you to take a stern action against jind nokia care to save nokia co's reputation and the customer friendly culture for which nokia is known.
choice is yours
regards
Sanjay Gill
09896661328
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my set model num n93i it is out of warranty and its camera not working there are 30days go but they give any response to me what can i do pls tell me
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Dear Sir,
I gave my nokia N-72 (Serial No.356295018082913) for repair as it was not working properly, at nokia care (Dealer:Tikam Infinity )Vashant Kunj delhi. They claimed there is a liquid damage and after liquid instrument will not be in under warranty. So they charged me Rs.716 for the repair and small parts replacement, also upgraded software and it got started. When I came home found that it had same problem again gave it to repair. when again i went after 2 to 3 days to take it, and I am not satisfied their service
They are not taking proper responsibility to repair the hand set properly. I don’t have that kind of time to visit the shop again and again.
Need proper solution can you please give me the suggestion
1. Key Pad not working properly
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dear nokia i am using nokia mobile from the day i started using mobile. after changing to new nokia 6300 i am realy disapponited from nokia mobiles as well as ur service centers. i have purchased this mobile in 10 th of nov 2007 and since than this set was with me only for three months till date that is jul 2008. i just want to bring out in light that this mobile set was with u for more time than me. therefore it is making difficult to understand whether this mobile belongs to you or me.
earlier IME NO of my set was. 359544011438847 which was replaced by new set whose IME NO WAS 356960011695702. after replacement of first set second set also became unservisable within a week. again complaint was logged and mobile was replaced with another set IME NO. 356960016157708 and i m really sorry to say that condition of that set was as if it is two three yeras old, any one afterlook at that set could make out that nokia is making fun of there coustermors and not paying good attention to there problems
and NOW I HAVE LEFT WITH NO OPTION OTHER THAN GOING TO CONSUMER COURT.
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I have purchased my nokia mobile model1208 just three months ago from Nokia's Priority Dealer at Nagpur Grace communication, opposite of sudama cinema, Dharampeth.
It got with key pad problems i.e., key pad is not working .So i took the mobile to nokia care nagpur on 24-06-08.They have said me to come back after 15 days .When i visited after 15 days, they again asked me to come on coming monday. I have objection that i should have got new mobile handset since my mobile is under warranty period .Also without having mobile, i am in great incovenience.
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I have purchased my nokia mobile model1208 just three months ago from Nokia's Priority Dealer at Nagpur Grace communication, opposite of sudama cinema, Dharampeth.
It got with key pad problems i.e., key pad is not working .So i took the mobile to nokia care nagpur on 24-06-08.They have said me to come back after 15 days .When i visited after 15 days, they again asked me to come on coming monday. I have objection that i should have got new mobile handset since my mobile is under warranty period .Also without having mobile, i am in great incovenience.
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I agree with you
I gave my nokia n91 for repairing to their f*cking care center and I've waited for two months, when I went to get my handset they asked me to pay 2000 without repairing it. Before that my handset work perfectly accept hard disk problem, but now they have screw up the blutooth and I can't send anything and I can't receive anything.
Nokia Care Suck F*ck Ess h*le I don't know how to describe in word they suck.
Useless care center
Good Bye Nokia and their Care Center
Nokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center SuckNokia Care Center Suck
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please help...where to find new battery bP-5L 1500 mah 3.7 v for my nokia 7710...really nokia is poor at all this..
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JOBSHEET NO . 1200237948
JADA NAHI LEKH NA NOKIA CARE NOIDA JO KI BHAGWAN KAI BHAROSAI CHAL RAHA HAI. CHLATAI HAI NOKIA CARE CENTER LAKIN IN KAI PASS WARRANTY BALO KAI LEYAI JABAB HOTA HAI PARTS ABELABEL NAHI HAI, LAKIN JAB RETAILAR OUT OF WARRANTY WALEY BHI LAI AA JAI TO UNKA KA KAM PHATA PHAT HOTA HAI OUR PARTS ABELAVEL HO TA HAI, MERA MOBILE N-72, KO DIYA MAGAR ABHI TAK NOKIA CARE NOIDA WALAI KA SIDHA JABAB NAHI MILA JAB BHI JA O 2 DIN BAD MELAY GA.
PLEASE MUJHAI SOLUATIN CHAHIYAI.
SUJEET KUMAR
9871592114
sujeet@nalinioriginals.com
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i am instred to nokia care job.please answer me.
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its absolutely right the nokia care is not supporting customer, i have also purchased a new nokia n - 77, and since beginning it was not perfectly working, but as i am a busy executive, i don’t have this much time to go so many times to go nokia care in delhi, i visited tilak nagar with my cell to check the my handset but their was no qualified engineer to solve the problem, whenever they wasted our four days to repair it, but they have not done it properly, the behavior was very unlawful and uncultured, i am planning to go to consumer forum court with my cell, because neither nokia people are listening nor giving us solution.
i am discussing with my legal advisors.
d. srivastava
09871945405
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Dear Sir,
I own one of Nokia's premium handsets N95 and recenty i developed faults in it.The mobile was purchased by me on 25th Dec 2007 so it is well within nokia's one year warranty!
Now the problems are that my screen display is not coming and the speakers are not working fine!I contacted the nearest Nokia Care(Nokia authorised showrooms) and they inspected my phone.
To my surprise there was a cable(more of a contact strip) inside the slider that is inside the phone that was broken! and i was informed that the physical damages dont come under the warranty, only ting i failed to understand is how can a cable inside the phone be charged on the user for breakage when they very well know that I ve not opened the phone( I m not capable of it)?Asked, the persons are not able to satisfy my concern and just restate the same thing again and again that " Physical damgages are not covered in warranty", they ended up charging me Rs1500 for it and this is just the estimate they say.(Documentary proof in form of their own JOB SHEET of above can be produced). moreover they also siad that because this problem was considered as out of warranty case the other problem with the handset i.e the speakers would also have to be pooled in it whilst they concern a problem well within warranty cover.
Sir, I am just amazed as to how we can be cheated in form of consumers! I dont stand agaisnt nokia's warranty conditions but how can they include things which are not valid into a section which they please, i fail to understand.
I thus seek your help in this issue as I have tried talking and reasoning evrything but nothing seemed to work.
Suyash Kumar
Chennai
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i have a serious complain against nokia care. i have given my cell 6500 slide atleast more than 4-5 times.according to me they just take the mobile and keep it and say us that there is a serious problem with ur cell...it needs to be sent to the mumbai head office...i agree that my cell phone gets hang every now n then...they told me not to use gb card i, respected there sayings n i have not used my gb card from one month...another case is i had purchased my cell hardly 3 months back...they told me 6 months warranty...frankly my cell phone is been kept in nokia center for atleast one and the half month...i have hardly used that celll...
and i seroiusly feel that the attitude of the employees gets into the nerve...they care a damn...they dont know how to handle the customers...
whenevr u call them they will not answer ur calls...or they will just keep the phone...
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We have purchase Nokia 1208 Model on 06-08-2008 from (Kumkum, 32, Mangal Kunj, S.V.Road, Opp.Indrapasta, Borivli (W), Mumbai - 400092) and 2nd days we found there are software problem.
We gave this mobile to Nokia Care name(Bright Point) at Borivli (W), Mumbai on 23-08-2008 And their Job No.066434038/080823/6. They have promised to give us mobile within 10days but till date we have not received the mobile from them. They are harrasing us and not give proper answer when we ask them on telephone no.66602760, 1, 2, 3 and 28630284. Thery give one or two answers and cut the telephone. this is their service.
From
INNER SPACE
502, Purva Plaza Bldg.,
Shimpoli Road, Borivli (W),
Mumbai - 400 092.
Tele: 022 - 2899 8612, 13.
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i am instred to nokia care job.please answer me.
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i gave my 6300 on 4th oct 2008...and they told me that before u come here calll at this no -45578310...but frm yesterday i m try try to call on this no...it is contiusly busy busy..there is no other no..so that i can ask abt my fon...so plz giv my any another ph no or send me any mail so that i can knw abt my fon..
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sir, i gave my nokia 6300 se at supreme electronics(nokia care) kota(rajasthan) on 09/09/2008 which is in its warranty period. more than one month has passed but everytime i approached them they said they have not recieved the courier from their jaipur centre and are not sure about how much time it will take. i also contacted nokia care bangalore but they said according to their information the set has been repaired on 04/10/1008 and suggest me to inquire at local centre (supreme eletronics) n wait for the next courier.sir i am suspicious of whether my cell has been misused by any of their employees.please help me out regarding this matter.
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Hi Sir,
This is Mohd Shahid, I have purchased one Nokia 1650 on 13tn May 2008 from New Delhi. I believe on nokia blindly with their services and robustness.But just after one month, the handset started giving troubles, whenever i visit nokia care the management of service sation allways trying to caharge me some amount on me.my mobile is still in gaurantee period so what does it mean??, and that ur Executive(Arvind)(Nokia care, E-3 Lower Ground Floor, Mail Road, Kalkaji, Delhi-110019) was very rude with me.this is customer service??, i am harrassed by their poor service as when i gave cell for repair my time & money is wasted &also my cell is not in goo orking condition.please help me for that.i hope you will see to it and will take necessary steps soon...
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i have gone nokia care than he said that they are not able repaire it
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The Care Manager
Nokia India (P)Ltd
4FTower A&B Cybargeen, SECURE_FIN
DLF Cyber City,
Sector-25A
GURGAON-122002
Haryana(India)
Sub: Manufacturing Defect in Nokia Model No 3110C IMEI NO 354862029439812. Ref Job Sheet no(3rd 3638 dt 25/10/2008 of Rama Telecom Udaipur and Model No 3110C IMEI NO 354862029439812. Pervious 2 Job Sheet NO 023343506/080916/41 DT 16.09.08 OF M/S MAROO TRADING PVT LTD UDAIPUR AND 530434038/08/007/18 DT 06.10.2008 OF RAMA TELECOM.
R/Sir,
I request to you Please look my case from date of purchase of Mobil Set is continuously sending (Three Times)for Repairing Purpose but still not solve problem in Mobil Set. Please go through below History of my Mobil Set. Forwarded my case to relevant Person and resolve my problem and replace to My Mobil Set.
Awaited your replay and give favor to me as soon as possible and Give detail of Action taken by you for the same..
Thanking you
Chetan Mehta
160, N, Road Bhupalpura,
Udaipur-313001 (Rajasthan)
Enc: copy of bill of Mobil .
From: Chetan Prakash Mehta
Sent: Wednesday, November 05, 2008 1:25 PM
To: 'aditya_jpr@nokiacareindia.com'
Cc: 'rama_udaipur@nokiacareindia.com'
Subject: FW: Ref Job Sheet no(3rd 3638 dt 25/10/2008 of Rama Telecom Udaipur and Model No 3110C IMEI NO 354862029439812. Pervious 2 Job Sheet NO 023343506/080916/41 DT 16.09.08 OF M/S MAROO TRADING PVT LTD UDAIPUR AND 530434038/08/007/18 DT 06.10.2008 OF RAMA TEL
Sir,
Awaited your replay and give favor to me as soon as possible and Give Status of About My Mobil set.
Thanks
cpm
From: Chetan Prakash Mehta
Sent: Monday, November 03, 2008 5:01 PM
To: 'aditya_jpr@nokiacareindia.com'
Subject: FW: Ref Job Sheet no(3rd 3638 dt 25/10/2008 of Rama Telecom Udaipur and Model No 3110C IMEI NO 354862029439812. Pervious 2 Job Sheet NO 023343506/080916/41 DT 16.09.08 OF M/S MAROO TRADING PVT LTD UDAIPUR AND 530434038/08/007/18 DT 06.10.2008 OF RAMA TEL
R/Sir,
I think that you have received my Mobil set from Rama Telecom Udaipur vide his job sheet no 3638 dt 25/10/2008 for Repairing / replacement Purpose. Kindly look to below Problem in above Mobil set and let me know the status of above Issue.
Awaited your replay and give favor to me as soon as possible
Best Regards
Cpm
Mil id : chetan.mehta@securemeters.com
Mobil no 9252067190
From: Chetan Prakash Mehta
Sent: Saturday, November 01, 2008 1:10 PM
To: 'aditya_jpr@nokiacareindia.com'
Subject: Ref Job Sheet no(3rd 3638 dt 25/10/2008 of Rama Telecom Udaipur and Model No 3110C IMEI NO 354862029439812. Pervious 2 Job Sheet NO 023343506/080916/41 DT 16.09.08 OF M/S MAROO TRADING PVT LTD UDAIPUR AND 530434038/08/007/18 DT 06.10.2008 OF RAMA TELECOM
Sir,
My Mobil set has dispatch to you for repair/ replacement due to manufacturing fault detail as under on 31.10.2008:
1 Set OVERHEATING.
2 Low Ringing Tone
Due to above problem 3 times has send to you but still the problem has not solve.
History of My Mobil set as under:
I HAVE PURCHASAE NOKIA MAKE MOBIL SET MODLE NO 3110C IMEI NUMBER 354862029439812 ON 12TH SEP2008 VIDE BILL NO 226 DT 12.09.08 FROM Share Laxmi Enterprises and Same Day at my residence I HAVE CHARGED TO MOBIL SET AND HEAR 2 SONGS FIND FOLLOWING PROBLEME IN MOBIL SET.
1 Set OVERHEATING.
2 Low Ringing Tone.
2 LOW RING TONE.
I WENT TO CARE CENTRE FOR ABOVE PROBLEM .Detail of job sheets under
1 023343506/080916/41 dt 16.09.08 though M/S MAROO TRADING PVT LTD RETURN TO ME MOBIL SET ON 05.10.2008 WITHOUT SOLVE PROBLEM.
2 SECOND TIME AGAIN GIVEN MOBIL SET TO CARE CENTRE ON 06.10.08 REF JOB NO 530434038/081007/18 DT 06.10.08 THOUGHT RAMA TELECOMHE HAS RETURN MOBIL SET ON 25.10.08IN SAME CONDITION WITHOUT SOLVE PROBLEM. I also talk on phone to Mr. Mukesh at your jaipur repair centre HCL and I DO REQUEST TO HCL l THAT BEFORE SENDING MOBIL SETTO UDAIPUR COMPLETE CHECK TO MOBIL SET BUT HE HAS DESPATCH MOBIL SET TO Udaipur without solve problem.
3 SAME DAY AGAIN PREPARED JOB SHEET NO 3638 DT 25.10.08 BY M/S Rama telecom and told that he will be send mobile set AT Jaipur for repairing purpose.
4 Yesterday I talk to Mr. Hari at your Bangalore office . ref complaint NO 2-3GHHRL DT 25.10.08.
Please look this issue and resolve this problem immediately because I SPENT the money RS 4435 / BUT single day we cannot use Mobil set and from date of purchase Mobil set is going repairing purpose and still defective as on date. I think that I have no mistake for purchase NOKIA Make Mobil Set. This is branded Company. Please give Mobil no of Responsible Person in NOKIA Company so that I can talk to him and solve my problem.
Kindly awaited your replay with favor.
Again I request to you Please Solved above problem in my Mobil set and complete check before sending back to M/s Rama Telecom because This set has send for repairs 3 times to you.
Thanks
Chetan Mehta
Mil id : chetan.mehta@securemeters.com
Mobil no 9252067190
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Sanjay Gill
Sarv Sureshth Dhammi
Vaibhao Mahore
