my nokia 5800 mobile bearing IMEI no. 358279038908123, date of purchase- 30/4/2010, was having some technical problem for which i submitted it at NOKIA CARE- dizi tech, shimla. job sheet no. 195433527 dated- 13/4/2012. Till date my phone has not been repaired.I was forced to make repeated visits, falsely assuring that phone will be repaired but today on my visit i was suddenly told that it is irrepairable and when i asked the reason for i was not entertained by any customer executive present there. at last after a lot of inquiry i was told to come after 1-2 hour for some responsible person has been called to look into my matter. Even after 2 hours the story remained the same, i was crudely asked to take my phone away as they- nokia care " are not responsible " for fixing my problem/ delay/ personal harm ( physical and mental) caused by their hideous act of negligence.i am a doctor and pursuing my post graduate, nokia care with their irrational and irresponsible behaviour have killed my important and busy time, they have caused me physical torture by forcing my regural visits to their centre, mental torture by falsely assuring me of repairing my phone. Because of their negligence i was without a phone for a very long time, missing all my important calls from patients, relatives and friends.