[Resolved]  Nokia Customer Care Of India — Fade up with the customer care

Hi,

I bought Nokia X-7, 8 months back and due to some technical problem the cell got replaced with the new one.

The new replaced cell is very bad i did'nt even use that cell for a month, it has lot of problems like
it hangs and switches off several times in a hour and i had complaint this to the nokia care in malleswaram, sampige road, bangalore -560021 and they repaired almost 3times and still they are not able to resolve this issue.

I'm very unhappy with the preformance of the set and i would request to replace this cell with new proper processing conditions.

FYI - more info. refer job sheet no.[protected]/120727/9. this would be my 3 or 4 job sheet no.in a month or two.

Nokia - please reach out to me on my mobile.[protected] or mail me on [protected]@gmail.com.

I Mohamed Iqubal KV, Assistant Executive Engineer, University of calicut, kerala had given my Nokia N8 phone with in guarantee period in Happy creations, Nokia care, Lan-shipmall, calicut, kerala on 01/08/2012 due to the problem of touching action on the screen (Job no : A:17940).Due the nonavailability of touch unit of N8 in the Happy creations, Nokia care, calicut, kerala, they have not given my phone after repair till this date.As I am a government employee, I need mobile always in my hand to attend the emergency calls.Hence I request you to take necessary steps to give back my nokia N8 phone after repair at the earliest.My mobile is in guarantee period now.
Mobile no:[protected]
IMEI/ES No: [protected]
Email : [protected]@gmail.com

Dear San,

This is naveen. I have purchased Nokia E5-00 09/Jul/2011at big-c Hyderabad Ameerpet invoice no si/ampt/4584
E5-00 imei no [protected]
but with in month of span it was not working so i went to Hyderabad ( ameerpet) and i have contacted with Nokia care center at elephant house ameerpet . i have given that mobile in care center for repair.I have visited 10 times after one month they have called me and given mobile with software update. the next day itself that was not working. so i have visited again nellore Nokia care (near to our office) they also did same late process.i am immediately contacted with Nokia care Bangalore on the phone claim no- 1/[protected] and i raised a complaint on them so they sent a mobile to Chennai for software update after 2month i got a mobile with software update but again the same problem i was faced with that so i called to Nokia care Bangalore after 1 month they have given replacement for new mobile
E5-00 imei no [protected]
but they didn't provided any warranty for new mobile
after 4 month same problems i faced with that mobile some times it automatically get switched off.
day before yesterday
[protected] i went to nellore Nokia care and i have given my mobile for repair . job sheet num 15215
they told me to call on Monday but i didn't get any call from those care centers .
today morning i called to Nokia care center. they told that mobile was dead.


i didn't understand about nokia service centers they are not giving proper response to the customers. here customer satisfaction "zero"
i am totally dissatisfy with your service and Ur new mobiles.


reply mail id- [protected]@Gmail.com

thanking you,
my num
[protected]

Hi,

Now I am fully dissatisfy with the services and need to get my Phone body replaced, or my Model no :1202


when i visit your service center and ask your customer care officer she reply very rude and she denied it's not possible in our service center and she told me go to othere service center or change this phone.

I have visit below mention Address.

5-8 Devi Palace 522/3
Prem Nagar, Old Delhi Road opp. Raj Cenema Hall Gurgaon-122001 Haryana.

Vist Date- 14/09/2012
Visit Time -16:54 hrs.
Service Token No.- 051

why there is an error of no internet connection your internet settings must be activated for java applications or try again later for nokia 3110c ebuddy

Dear Sir/Madam

I am writing to inform you about the faulty nokia mobile phone that I have purchased a mobile from a dealer name S.R . TELECOM 0-92/1A, Laxmi market, Canara Bank Street, Munirka, New Delhi-1100067. Ph. No. 32483929.
The mobile is of nokia company model no. 302 asha. I purchased it on 18/07/2012. And only after two month it started proving problematic this is the second time that I am updating the software. I want to get a replacement but the dealer is not replace this phone and providing thousands of hypothetical reasons for that and refer me that you contact nokia care service center than I contact nokia care ( TIKAM INFINITY, 35 Lower Ground, Basant Lok Priya Complex, Basant Vihar N.Delhi-110057. Ph. No:- [protected]. On 08/09/2012. Than nokia care executive told me that is a network problem and I have to change P.F part of handset and charged me Rs. 2075/- so I told him my phone is already warranty period but he neglect me and he told you have to paid Rs. 2075. after all my problem is same. I am very upset for your poor service.

In this regard, I insist on getting a refund my full payment if the replacement will not arrive within on more week.

Yours faithfully
Sunita Naudiyal
[protected]./[protected]

Head(Cust Care)
Nokia India Ltd.

Dear Sir/Madam,

I am very much disappointed to express the followings.

I purchased one Nokia 500 set from your Prority Dealer Talktel,
Bhubanewar on 4th August'2012. After 15 days o[censored]sing I encountered
following problems.
> The call was being cut very frequently while talking & I
have to dial again and again to the same person.
> Mobile was getting switched off automatically.
> Set was getting heated after a few minutes conversation.

I approached M/s Talktel & they advised me to change the SIM
and observe it for few more days. I encountered again the same
problem and approached Talktel.
They sent this Set to Nokia Care ( Job Sheet dt:11.10.2012 attached)
and delivered on the same date after some sofeware updation.

Again I encounted same problem on 10th Nov (The call was being cut very frequently while talking & I have to dial again and again to the same person) and handed the set to Talktel( Nokia Care) on 14th Nov'2012 and asked them to replace the set. They have sent this set to your Office.

I generally prefer Nokia and have been using Nokia set since long and all were working very well.

It is a new, costly set and started giving problem within 10 to 15 days of its pruchase.

It is very much harassing as well as loss of time & money to go frequently to your service centre.

Thefore I would request you do the needful for the replacement
of my Set at the earliest.

Thanks & Regards,

P.K TRIPATHY
[protected]
[protected]
pradeep.[protected]@gmail.com
pradeep.[protected]@tatametaliks.co.in

Encls: Original Cash Memo of Mobile Purchase, 2 nos Job Sheet

dear sir,
myself Raju k, A customer from kolathur, chennai, tamil nadu. actually i am facing display problem
in Nokia C203 handset, 3 times i have changed the display screen but also the same problem retains, since we purchased your company
mobile phone because of the reputation, but i dint expect this from nokia, please respond to this mail and i want new mobile phone by replacing
this phone these are my information

IMEI : [protected]
*** Totel nokia mobile life is one year ! !. charger not work, low bettery and head set not work just one year !****
one year warranty 3 month problem.?
raju k

date of purchase :16/08/20011 and i extended the warrenty by paying extra money
nokia :C2-03

Dear Nokia Team
My phone (Nokia M/P E5 grey) was repaired three times in your authorized service center (Rajiv Sons, Jeevan Madhu, Near PMS School,
Civil Lines, Moradabad - 244011, Uttar Pradesh West). But every time I am facing the same problem regarding.

I am pissed off with NOKIA PHONE and SERVICE.

The phone is under warranty, however it is lying at my home and doing nothing.

I have attached the invoice for your reference.

Please help.

Regards,
Dilip Gulati
+91-[protected]

dear sir,
this is the third time i have given my cell nokia 603 to the service center at borivali (w) in the last two months..
inspite of sending the cell to factory for 20 days the problems are still reoccuring very often ...i have given my cell today at nokia care borivali (w)..
the job sheet no is[protected]/130222/17...plz ensure that it is satisfactorily redone or else please the handset as it is within the warrenty period of one year..

Sir,

I have been using NOKIA phone for past few years when I bought E72 in July 2010 which is working fine till date.

So, on the earlier gained trust, I purchased the NOKIA ASHA 302 in June 2012
But from the very first day, I am facing number of problems with this new handset :
1. screen hangs,
2. sluggish response, and
3. Phone restarts

When contacted with the dealer (Spice Hotspot Retail Shop- Part of Hall No. 12, Gaur Gravity Mall, 8, Vaibhav Khand, Indirapuram, Ghaziabad, Uttar Pradesh), they checked the phone and told that the problem has been resolved but problem persisted.
Again I contacted to the dealer & it was conveyed that there is issue with ASHA 302 and nokia has accepted it, so nothing can be done. On my request, the dealer changed the battery as well.

But even till today, 3 problems (mentioned above), are still there. My only mistake was my blind faith on NOKIA.

So you are requested to:
Replace the mobile with the new one provided that you will take the responsibility for any hardware/software problem.
Or
Refund the amount Rs 7000/- that I paid vide Bill No. 123T25471 dt 10 June 2012.

regards,
Manjeet Kalra
Mobile: [protected]

Messers, NOKIA

Undersigned had purchased Cell phone NOKIA LUMIA 920, on 17 Jan 2013, from NOKIA PRIORITY, SAMARTH LIFESTYLE RETAILING PVT LTD, Unit – 112, G.I.P MALL, A2, SECTOR – 38A, NOIDA, INDIA. ( Bill issued on behalf of SAMARTH LIFESTYLE RETAILING, 83, VIJAYA BLOCK, VIKAS MARG, NEAR NATHU SWEETS, NEW DELHI, NEW DELHI – 110092). (Tin No: [protected], CASH MEMO/ BILL No: 3296, BILL DATE 17/01/2013).
In less than a month (in the month of February 2013), Above said Phone not found not working properly ( PHONE SCREEN HANGING, off and on, Notes+ note opening, Ringtone sound lowering pitch after one or two rings of its own, and certain other erratic behaviours. NOKIA representatives helped to RESET the phone to the factory mode. Phone worked for few weeks and again developed the same problems again the month of March 2013.
Undersigned signed after contacting NOKIA reps and contacting the NOKIA Service Centres visited NOKIA SERVICE CENTER MICRONAS TELECOM, C – 4, SECTOR – 2, NOIDA, INDIA, (JOB SHEET NUMBER :[protected]/130318/33 DATED 18 MARCH 2013 (Time: 13:10). Contacted M/s Sunita, Manager Service Centre. The Manager was very kind and courteous. The Centre Technician Mr Neeraj was called and attended . The Technician was kind but Undersigned did find him wanting technical expertise and professional competence. Contacted the SERICE CENTER/NOKIA REPAIR CENTER in Sector – 62 or 65, on phone. FINALLY UNDERSINED WAS ASKED TO LEAVE THE EQUIPMENT (CELL PHONE) FOR FORWARDING TO REPAIR CENTER. UNDERSIGNED WAS INFORMED THAT IT MAY TAKE MINIMUM OF 10 TO 15 DAYS. What is the Maximum time limit NOT INFORMED?

It is almost TWO months, after purchase of NOKIA LUMIA 920 and Undersigned has failed (FAILED) to avail the proper services of the phone. Certainly the Undersigned had not spent almost Rs 40000.00 (for the phone and related accessories), to avail problems, tension and running around to get the phone repaired. Further from the past experiences, Undersigned is aware of the fact that the phone will be opened, repaired and handled under rough conditions and if repaired, will be returned in bruised conditions and with scratches ( giving a perfect antique look). UNDERSIGNED IS NOT INTERESTED TO POSSESS AN ANTIQUE LOOK PHONE AND HAD PAID FOR THE NEW PHONE AND NOT THE REPAIRED SECONDHAND PHONE.

UNDERSIGNED HAD SPENT MONEY AND PURCHASED THE PHONE NOKIA LUMIA 920, TO POSSESS A FINE LOOKING AND WORKING EQUIPMENT. IT IS OVER TWO MONTHS, THE COMPANY HAS TAKEN THE MONEY AND THE UNDERSIGNED CUSTOMER IS WITHOUT A PROPER PHONE, TILL DATE. PLEASE CONFIRM HOW AND WHEN THE NOKIA COMPANY PLANS TO PAY THE INTEREST ON THE TOTAL AMOUNT PAID AND COMPENSATE FOR THE HARSSMENT, TENSION, AND WASTE OF TIME AND ENERGY OF THE UNDERSIGNED CUSTOMER?

It is almost 10 to 15 days still pending, to know what is in for the future, for the Undersigned Customer. UNDERSIGNED HAS LOST FAITH IN NOKIA EQUIPMENT (PHONE) AND EARNESTLY REQUEST THAT THE TOTAL AMOUNT PAID BE RETUNED IN FULL, IMMIDIATELY. Undersigned had PAID for the NEW PHONE and not the REPAIRED or SECONDHAND PHONE.

NOKIA authorities may please understand the matter in the right perspective and help in this matter, immediately.

Thanking in anticipation.
Yours truely
Lt Col Rattan s. Serohi
Ph: 91+ [protected]

Messers, NOKIA

Undersigned had purchased Cell phone NOKIA LUMIA 920, on 17 Jan 2013, from NOKIA PRIORITY, SAMARTH LIFESTYLE RETAILING PVT LTD, Unit – 112, G.I.P MALL, A2, SECTOR – 38A, NOIDA, INDIA. ( Bill issued on behalf of SAMARTH LIFESTYLE RETAILING, 83, VIJAYA BLOCK, VIKAS MARG, NEAR NATHU SWEETS, NEW DELHI, NEW DELHI – 110092). (Tin No: [protected], CASH MEMO/ BILL No: 3296, BILL DATE 17/01/2013).
In less than a month (in the month of February 2013), Above said Phone not found not working properly ( PHONE SCREEN HANGING, off and on, Notes+ note opening, Ringtone sound lowering pitch after one or two rings of its own, and certain other erratic behaviours. NOKIA representatives helped to RESET the phone to the factory mode. Phone worked for few weeks and again developed the same problems again the month of March 2013.
Undersigned signed after contacting NOKIA reps and contacting the NOKIA Service Centres visited NOKIA SERVICE CENTER MICRONAS TELECOM, C – 4, SECTOR – 2, NOIDA, INDIA, (JOB SHEET NUMBER :[protected]/130318/33 DATED 18 MARCH 2013 (Time: 13:10). Contacted M/s Sunita, Manager Service Centre. The Manager was very kind and courteous. The Centre Technician Mr Neeraj was called and attended . The Technician was kind but Undersigned did find him wanting technical expertise and professional competence. Contacted the SERICE CENTER/NOKIA REPAIR CENTER in Sector – 62 or 65, on phone. FINALLY UNDERSINED WAS ASKED TO LEAVE THE EQUIPMENT (CELL PHONE) FOR FORWARDING TO REPAIR CENTER. UNDERSIGNED WAS INFORMED THAT IT MAY TAKE MINIMUM OF 10 TO 15 DAYS. What is the Maximum time limit NOT INFORMED?

It is almost TWO months, after purchase of NOKIA LUMIA 920 and Undersigned has failed (FAILED) to avail the proper services of the phone. Certainly the Undersigned had not spent almost Rs 40000.00 (for the phone and related accessories), to avail problems, tension and running around to get the phone repaired. Further from the past experiences, Undersigned is aware of the fact that the phone will be opened, repaired and handled under rough conditions and if repaired, will be returned in bruised conditions and with scratches ( giving a perfect antique look). UNDERSIGNED IS NOT INTERESTED TO POSSESS AN ANTIQUE LOOK PHONE AND HAD PAID FOR THE NEW PHONE AND NOT THE REPAIRED SECONDHAND PHONE.

UNDERSIGNED HAD SPENT MONEY AND PURCHASED THE PHONE NOKIA LUMIA 920, TO POSSESS A FINE LOOKING AND WORKING EQUIPMENT. IT IS OVER TWO MONTHS, THE COMPANY HAS TAKEN THE MONEY AND THE UNDERSIGNED CUSTOMER IS WITHOUT A PROPER PHONE, TILL DATE. PLEASE CONFIRM HOW AND WHEN THE NOKIA COMPANY PLANS TO PAY THE INTEREST ON THE TOTAL AMOUNT PAID AND COMPENSATE FOR THE HARSSMENT, TENSION, AND WASTE OF TIME AND ENERGY OF THE UNDERSIGNED CUSTOMER?

It is almost 10 to 15 days still pending, to know what is in for the future, for the Undersigned Customer. UNDERSIGNED HAS LOST FAITH IN NOKIA EQUIPMENT (PHONE) AND EARNESTLY REQUEST THAT THE TOTAL AMOUNT PAID BE RETUNED IN FULL, IMMIDIATELY. Undersigned had PAID for the NEW PHONE and not the REPAIRED or SECONDHAND PHONE.

NOKIA authorities may please understand the matter in the right perspective and help in this matter, immediately.

Thanking in anticipation.
Yours truely

MOBILE STOLEN

YESTERDAY MY MOBILE WAS STOLEN BY SOMEBODY AND TILL NOW IT IS NOT FOUND

Till now Nokia XL not available in stores.

I have been waiting for Nokia XL from 2months but as it had been launched in Odisha in 16th May but today is 21st May but till now it is not available in stores. I just want my answer why is that?