[Resolved]  Nokia — HARASSMENT BY NOKIA CUSTOMER CARE CENTER

Address:

Delhi

Dear sir,
SUB: HARASSMENT BY NOKIA CUSTOMER CARE CENTER
Sir
I have purchased nokia mobile from E-Zone-Delhi-Rohini,Second Floor,Block C,Unitech Amusement,Near Rithala Metro Station New Delhi110085 on 13th January 2011. Details are as under:
• Name:Sunil Rathee
• Mobile model no: nokia express music 5220
• IMEI No:[protected]
• Phone no:[protected]
• Address:A1/159-160, Sector Eleven Rohini Delhi 110085
• Email: sunil.[protected]@gmail.com
My phone was having charging problem from few days. On 10th January 2012 ,I visited Nokia Care ,Durga Communication,48,Mall Road, Near G.T.B. Metro Station, Ring Road, Kingsway Camp,Delhi-110009 . I was issued the token no 70 for counter no 2 at 2p.m. Nokia service center personnel asked Rs 750(for part replacement) +Rs200(service charge) (copy attached). I told them that the phone is in warranty and showed them the bill in original (copy attached) and the manager/senior official present there refused to honour the Bill. I requested to meet seniormost officer present at the center but he also refused to honour the bill and press me hard to pay for the service. He told that if they honour such bills, their income will be reduced and they don’t want to reduce their income. When I told them that I will complaint against them, they shouted at me and asked me to go at any other service center as they don’t do any FREE service. Thereafter I contacted another Nokia Center in Rohini Delhi and got it repaired under warranty. Due to their pathetic attitude I lost 3hours of my valuable time and petrol for Rs 200 for commuting from one center to another and mental disturbance and harassment.
A stern action against this center may please be taken.
Thank you
Sunil Rathee
Senior Manager,
Airport Authority Of India,
New Delhi
Encl:
1. Original bill of my nokia phone and its Debit card receipt
2. Nokia care customer information slip dated 10/1/2012 issued by Nokia Care ,Durga Communication,48,Mall Road, Near G.T.B. Metro Station, Ring Road, Kingsway Camp,Delhi-110009 along with their visiting card.