[Resolved]  Nokia E66 — Bitter response from Customer Care

I purchased Nokia E66 on[protected] from The Mobile Store wide Invoice no- gj/01384/00001/2845, set is bearing IMEI: [protected]. On[protected] the set fell down from my desk & the camera stopped working with LCD having problem, as it got a crack.

On[protected] I submitted my set at Nokia Care in Ahmedabad wide Job Sheet no[protected]/081107/51, they sent it to Delhi for repair & after 20 days I got a call from Nokia Care that there is an expense of Rs.3800/- towards repair for Camera, new LCD screen & belt. I gave my consent, but on[protected] I again got a call, I visited & came to know that Delhi office has returned the set with remarks that the set is un repairable.

Am unable to understand a set worth for Rs.20800/- is unrepairable, what is the promise of Nokia on product service, how can they sell a product for which parts are not available or it is un repairable.

Request your help in getting my set replaced or repaired.

Rgds

Ruchin Dixit
[protected]