Nokia E71 — Pathetic Phone Nokia E71

Hello

Someone has been trying to contact me for the last 2 days from the number [protected], but unfortunately I have not been able to speak with him/her.

Either I am at work where in I am unable to attend the call or when I called the same number this morning (Friday around 10:05 and 10:46) but there was no response.

Yet again the same thing is happening with the phone what had happend when it was new. I had mentioned that I lost all my data as the memory got corrupted. Today again the same thing happend but this time it was partial data that I lost. I lost all the videos that I stored in the mobile and couple of songs. I had recorded some of the performances this morning, which I lost by evening.

What do you have to say about this? Would you also accuse me of doing something to the mobile as the Manager in the Nokia Concept Store did? I think I am not a fool to do something to my own mobile and loose all the data. Now there is NO WAY that I can get those recording back.

This Nokia E71 is literally testing my patience. An early resolution would be really appriciated. I am not going to approach the Manager again as I NO NOT wish to speak with that "DUMB WALL" again.

Can you help..??

Regards,
Aninda.

Note: Forwarded message attached

-- Original Message --

From: "aninda kumar" <[protected]@rediffmail.com>
To: poonam.[protected]@nokia.com, thomas.[protected]@nokia.com, press.[protected]@nokia.com, [protected]@gmail.com
Cc: [protected]@rediffmail.com
Subject: Complaint






I had been a very loyal customer of Nokia since year 2000. I must have changed at least 15 mobiles since then all from Nokia and nothing else and at the same time I had been recommending Nokia to all my friends and relatives. Unfortunately I am not going to do that anymore, reason being the poor quality of the new mobiles and especially the customer service at the Nokia outlets, when I say Nokia outlets, I mean the Company Outlets like “Nokia Priority”, “Nokia Concept Store” because I do not prefer buying mobiles from anywhere else except the Nokia store.
This changed after I bought an E71 from the Nokia Concept Store in Bangalore, address mentioned below.
Nokia Concepts INC.
#LG-3, “The Pavilion”
#62 & 63, MG Road,
(Entrance from Church Street)
Bangalore – 560001
Ph : [protected], [protected]

The kind of response I received at this store made me change my mind forever. I shall NEVER, EVER recommend Nokia product to anyone and as far as possible I am going to stop people from buying any Nokia product. I know it would not make much difference to you or your sales as there are plenty of dumb people out there like me to buy Nokia product with their eyes shut.

I went through all the reviews on the net about the E71 and was quite convinced that it is indeed a good phone. And I decided to go for it. Anyway I bought the E71 on the 26th July from the above shop in Bangalore. On the same evening I transferred all my data from my old phone E61i to the new one through data transfer software. Though it took a lot of time but finally everything was transferred to the new phone and I checked the same in the new phone and confirmed that everything had been transferred to the new phone. I then deleted all the data from the E61i as I had sold it off to a friend of mine.

In a few hours time I was just browsing through the menu of the E71 and went to the gallery and opened a file and suddenly this message popped up which said “Memory Corrupted”, I couldn’t believe it and I went to the main screen and again I tried opening the file from the gallery and yet again the same message popped up. I tried switching it off and on again but still the same thing happened. I even tried taking the memory out thinking that reseating the memory card may solve the issue but I could not take the memory card out.

I went to the same showroom next morning that is on 27th July and complained about the same. The salesman looked at the phone and tried all stunts but the same message kept popping. He then asked me to wait for the Manager of the showroom, Mr. Zubair Ahmed. Now this is one character I am most ANNOYED with. Honestly speaking, this man does not deserve to be in the position he is at.

Anyway, I didn’t have to wait too long and Mr.Zubair Ahmed came to me. I explained the whole issue to him, what I did and how I transferred all my data and how I lost all of it in a matter of few hours and to my disbelief, Mr.Zubair Ahmed accused me of fiddling with the phone and held me responsible for the same. I explained to him in the best possible way that this was not my first mobile and I have always been doing it but never faced any issue. But Mr.Ahmed seemed to be just stuck to only one thing and kept accusing me of spoiling the phone. I was absolutely shocked to get this kind of response but I couldn’t help it as I felt that I am talking to a wall.

The man asked me to come back on Monday as 27th being Sunday, he said nothing could be done. I had to agree as I had made the mistake of buying a mobile worth 21000.00 Rupees. I went to the showroom next morning and The Great Mr.Zubair Ahmed is there. Without uttering a word I handed over the phone to him, he again did the same stunts with the mobile and convinced himself that the memory indeed was corrupted and yet again he said that I did something to the mobile, which resulted in the memory card getting corrupted.

I told him one more issue with the phone. As per the review and technical specifications provided on the net, the battery of the mobile is supposed to last for 10 hours and 30 minutes in talk mode and 17 (Seventeen days) in standby mode. Unfortunately a fully charged battery didnt even last for 24 hours in standby mode, out of which I used the phone for just 18 minutes and the battery was totally dead.

I felt, I made the biggest mistake of my life buying the E71. Never did I feel in the past when I bought 5110, 3310, 3315, 6600, 7610, 6800, N91, 6610, then there was this phone with a camera that could be twisted around, N70, N72, N73, E61i and finally this E71 and for the first time I felt that I literally wasted my money by buying this phone.

I am so frustrated that I have decided never to buy any Nokia phone ever again. This is not only because of the bad product like the E71 but mainly because of the kind of response I received from Mr.Zubair Ahmed. I say it again that he does not deserve the position of a manager because he can not take simple decisions like changing the set immediately, which the salesman advised me 100% replacement within 48 hours in case there is a problem with the set. The manager was so irresponsible that he not only can not take a decision but he stoops down to the level of accusing the customer itself for any issues with the mobile.

I want to raise a formal complaint about the Manager of the store Mr. Zubair Ahmed and also about the phone. I want to see what actions Nokia takes about my concerns. Of course I do not expect much from Nokia as it has such amazing employees.

Here is a list of issues I had with the E71
1. The Memory got corrupted for absolutely no reason.
2. The battery does not last more than 24 hours in standby mode.
3. The battery does not last more than 2 hours in talk mode.
4. The applications do not work properly. For eg. The GPS, which is supposed to be free for the first 3 months.
5. The mobile hangs completely after I run GPS. I can neither switch it off nor do anything else with it. The only way left is to remove the battery and the put it back.
6. The camera clarity is not good, though company claims it is a 3.2 MP camera but it is definitely not upto the mark. I’d say the N73 is anytime a better than E71.
7. The keys are too close to each other.
8. The headphone jack not good either. It has to be inserted upto a certain point in the socket or else the sound goes off.
9. The e-mail could not be configured on the phone even after following the steps mentioned in the catalogue.
10. Overall I would rate E71 only 4/10

Of all the phones that I used, I was most satisfied with the E61i. It is indeed a wonderful phone.

Oh yes, E61i reminds me of one more thing about the so called manager Mr. Zubair Ahmed. 26th July I bought the mobile and on 28th July I asked him to exchange the mobile with an E61i and can you imagine the response from Mr.Ahmed? He offered me only 15000.00 Rupees for a mobile that was bought just 1 and ½ days back from his shop itself and that too it was only lying in my house without being used.

Can I get some kind of response from anyone who is sensible enough to understand my concerns, someone who is in authority, someone who can understand and analyze the situation and take decisions. I would really be grateful.

In case I am writing this to the wrong department or people, can you please forward this to the relevant department and relevant people.

Thank you,
Aninda Kumar

My No. is +91 [protected]
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Comments

Nokia N70 — Data transfer problem from message box to gallery

Dear sir, I am facing some problem in my handset Nokia N70.I am not able to transfer my data from message box to gallery, recieved through bluetooth.
It shows no space in music player but in reality there is 188MB is free.
so please approve my request, I will be highly oblieged to u for this kind work.
I agree to all those issues listed by Aninda as I have myself have been facing the same over the past few days with E 71. However today was the height. I was installing an application when it rebooted and after that I could not find any media files (audio or video) and several java apps which was earlier installed.
After that it wont let me install any Java (.jar file) on it and pops an error message "unable to install".
This is really frustrating as it does not even tell me why it is failing. When I try resetting it to factory default it is now so messed up that none of the keys are working !!!

What the heck.

Gautam
[protected]
I bought an E71 two days ago. Everything worked fine- copied data from old E61 with the wonderful function the E71 has-was a breeze. company e-mail set up in 3 mins flat. But today I got the message that my 2GB data card is corrupted. I came across these complaints while trying to figure out if I could reformat the card myself.

I suspect the issue coul dbe because the Nokia Suite version 7 that I have does not have a disconnect option like the 6 version. I exit the application, left click the safely remove hardware icon in the taskbar. But with the E71 always got the message that cannot remove the hardware as some program is using it (even after closing all the applications). There is no indicator light or message on the PC screen or on the phone which indicates whether the memory card is being read or not. Most of the corruption issues would probably be from a disconnection when the card is being read from or written to. But with the E71 there does not seem to be a safe way to determine whether it is safe to disconnect.

I had a similar problem in the E61 which I used for 20 months. It used to hang a few times with the data card inside. The Nokia service centre advised me to remove the data card for a few days everytime this happened! I essentially never used the data card after that. Maybe am looking to the same fate in the E71.

But I am a dedicated Nokia fan and will soldier on to find a solution...at least till I do not face bigger issues.

Ketan
Get an iPhone guys... :) Apple's service is unprecedented
hey i got e 71 and from tomorrrow i am trying to open music player it says OPENING stil i cant open i did try lot of time, but it didnt work.

when i am swith on the phone something like inslling and message appear that insllaning fail.

so please any one let me know waht to do. if i will reboot memeory card can i get all application back.

Regards
kunjan vora
I had been a very loyal customer of Nokia since year 2000. I must have changed at least 15 mobiles since then all from Nokia and nothing else and at the same time I had been recommending Nokia to all my friends and relatives. Unfortunately I am not going to do that anymore, reason being the poor quality of the new mobiles and especially the customer service at the Nokia outlets, when I say Nokia outlets, I mean the Company Outlets like “Nokia Priority”, “Nokia Concept Store” because I do not prefer buying mobiles from anywhere else except the Nokia store.
This changed after I bought an E71 from the Nokia Concept Store in Bangalore, address mentioned below.
Nokia Concepts INC.
#LG-3, “The Pavilion”
#62 & 63, MG Road,
(Entrance from Church Street)
Bangalore – 560001
Ph : [protected], [protected]

The kind of response I received at this store made me change my mind forever. I shall NEVER, EVER recommend Nokia product to anyone and as far as possible I am going to stop people from buying any Nokia product. I know it would not make much difference to you or your sales as there are plenty of dumb people out there like me to buy Nokia product with their eyes shut.

I went through all the reviews on the net about the E71 and was quite convinced that it is indeed a good phone. And I decided to go for it. Anyway I bought the E71 on the 26th July from the above shop in Bangalore. On the same evening I transferred all my data from my old phone E61i to the new one through data transfer software. Though it took a lot of time but finally everything was transferred to the new phone and I checked the same in the new phone and confirmed that everything had been transferred to the new phone. I then deleted all the data from the E61i as I had sold it off to a friend of mine.

In a few hours time I was just browsing through the menu of the E71 and went to the gallery and opened a file and suddenly this message popped up which said “Memory Corrupted”, I couldn’t believe it and I went to the main screen and again I tried opening the file from the gallery and yet again the same message popped up. I tried switching it off and on again but still the same thing happened. I even tried taking the memory out thinking that reseating the memory card may solve the issue but I could not take the memory card out.

I went to the same showroom next morning that is on 27th July and complained about the same. The salesman looked at the phone and tried all stunts but the same message kept popping. He then asked me to wait for the Manager of the showroom, Mr. Zubair Ahmed. Now this is one character I am most ANNOYED with. Honestly speaking, this man does not deserve to be in the position he is at.

Anyway, I didn’t have to wait too long and Mr.Zubair Ahmed came to me. I explained the whole issue to him, what I did and how I transferred all my data and how I lost all of it in a matter of few hours and to my disbelief, Mr.Zubair Ahmed accused me of fiddling with the phone and held me responsible for the same. I explained to him in the best possible way that this was not my first mobile and I have always been doing it but never faced any issue. But Mr.Ahmed seemed to be just stuck to only one thing and kept accusing me of spoiling the phone. I was absolutely shocked to get this kind of response but I couldn’t help it as I felt that I am talking to a wall.

The man asked me to come back on Monday as 27th being Sunday, he said nothing could be done. I had to agree as I had made the mistake of buying a mobile worth 21000.00 Rupees. I went to the showroom next morning and The Great Mr.Zubair Ahmed is there. Without uttering a word I handed over the phone to him, he again did the same stunts with the mobile and convinced himself that the memory indeed was corrupted and yet again he said that I did something to the mobile, which resulted in the memory card getting corrupted.

I told him one more issue with the phone. As per the review and technical specifications provided on the net, the battery of the mobile is supposed to last for 10 hours and 30 minutes in talk mode and 17 (Seventeen days) in standby mode. Unfortunately a fully charged battery didnt even last for 24 hours in standby mode, out of which I used the phone for just 18 minutes and the battery was totally dead.

I felt, I made the biggest mistake of my life buying the E71. Never did I feel in the past when I bought 5110, 3310, 3315, 6600, 7610, 6800, N91, 6610, then there was this phone with a camera that could be twisted around, N70, N72, N73, E61i and finally this E71 and for the first time I felt that I literally wasted my money by buying this phone.

I am so frustrated that I have decided never to buy any Nokia phone ever again. This is not only because of the bad product like the E71 but mainly because of the kind of response I received from Mr.Zubair Ahmed. I say it again that he does not deserve the position of a manager because he can not take simple decisions like changing the set immediately, which the salesman advised me 100% replacement within 48 hours in case there is a problem with the set. The manager was so irresponsible that he not only can not take a decision but he stoops down to the level of accusing the customer itself for any issues with the mobile.

I want to raise a formal complaint about the Manager of the store Mr. Zubair Ahmed and also about the phone. I want to see what actions Nokia takes about my concerns. Of course I do not expect much from Nokia as it has such amazing employees.

Here is a list of issues I had with the E71
1. The Memory got corrupted for absolutely no reason.
2. The battery does not last more than 24 hours in standby mode.
3. The battery does not last more than 2 hours in talk mode.
4. The applications do not work properly. For eg. The GPS, which is supposed to be free for the first 3 months.
5. The mobile hangs completely after I run GPS. I can neither switch it off nor do anything else with it. The only way left is to remove the battery and the put it back.
6. The camera clarity is not good, though company claims it is a 3.2 MP camera but it is definitely not upto the mark. I’d say the N73 is anytime a better than E71.
7. The keys are too close to each other.
8. The headphone jack not good either. It has to be inserted upto a certain point in the socket or else the sound goes off.
9. The e-mail could not be configured on the phone even after following the steps mentioned in the catalogue.
10. Overall I would rate E71 only 4/10

Of all the phones that I used, I was most satisfied with the E61i. It is indeed a wonderful phone.

Oh yes, E61i reminds me of one more thing about the so called manager Mr. Zubair Ahmed. 26th July I bought the mobile and on 28th July I asked him to exchange the mobile with an E61i and can you imagine the response from Mr.Ahmed? He offered me only 15000.00 Rupees for a mobile that was bought just 1 and ½ days back from his shop itself and that too it was only lying in my house without being used.

Can I get some kind of response from anyone who is sensible enough to understand my concerns, someone who is in authority, someone who can understand and analyze the situation and take decisions. I would really be grateful.

In case I am writing this to the wrong department or people, can you please forward this to the relevant department and relevant people.

Thank you,
Aninda Kumar

My No. is +91 [protected]
Yes, I must agree with the above complaints. I too have been a nokia fan for some time and was enthused to purchase the new E71, however, I have, within a matter of 4 months, been dissuaded by the phones performance. I have experienced much of the above issues and will no longer recommend or, moreover, use nokia products until they can resolve the memory card corrupt issue (being that I lost some important data before having a chance to back it up). Maybe YOU ARE better off with an IPHONE.

Nokia E71 — Poor Product and support

The new business mobile E71 is a poor product, not user friendly. within 2 months the mobile had shutoff automatically and rebooted several times. Also the GPS and MAPS are not working effectively.

Nokia E71 — REPLACE MY PRODUCT

I am a Permanent customer of Nokia mobiles from the last 6 years.Recently I have purchased Nokia E-71 from a nokia dealer, But it maked me shocked when I removed the upper screen cover of it the inside part was full of dust which should not be there.

When I took the phone to the dealer and told him about the same he refused and said he cannot do any-thing, talk directly to the NOKIA company.
What the hell is this?
Why it happened. when the cover is closed from where the dust came. Why your authorised retail point is denying to know the real facts.
This time i am totally dissapointed by the performane of NOKIA company.
Plz revert me back-as i have spent Rs 20, 000/- on a phone and not getting the real worth of it.
My bill number is:-1876-Phone-NOKIA E-71.
I would be very thankful to you i[censored] revert me asap.

Regards
Mandeep Brar (Customer)
[protected]]

Nokia E71 — wanna replacement of my phone

To, Sir/Madam i m saquib from sasaram, bihar, india. On 23rd of may 2009 my brother had buy nokia e71-1 imei:[protected] for me rolla, sharjah, u.a.e. From 2nd day o[censored]sing this mobile i got a problem that it doesnt go in menu menu. When i try to use 1touch key 1 symbol comes below battery indicator n it doesnt go in menu option untill i switch of the mobile.its working after putting on but it comes in same condition after sometime. Time is not fix in starting its occures in 24 hour but now may be in 2hr or 1hr and one more prblm is that one time i was playing game of my mobile not online then mobile was haned, when i remove baterry then again it starts to work same prlm occrd 1time during taking a photo.. N there is no solution in our nokia careSo i m really tense
Oh Comeon there is no big issues like u people are creating Havoc
softwares issues are monir issues and can be solved unless untill uconsider them as a nightmare
U Seems to be very emotional while writing this complaints
complaints are just a concern of words rather then filling up pages.

Nokia Comes with 48 hrs DOA(Dead On arrival policy) if any problem occurs dealer have to change the set.

U said Here is a list of issues I had with the E71

1. The Memory got corrupted for absolutely no reason.

Ans Might be there some problems with the memory card u shd hv gt it replaced
But it usually happens coz of common virus trojan horse

2. The battery does not last more than 24 hours in standby mode.

Ans yes the max TT available in indian Nw is 24 Hrs with 3G Its 75 Hrs

3. The battery does not last more than 2 hours in talk mode.

Ans Thats The max Talktime BP4L Battery can deliver in india.

4. The applications do not work properly. For eg. The GPS, which is supposed to be free for the first 3 months.

Ans Yes there was some problem with GPS applications with E71 All it was required a sw update
as Agps is a 3rd party application

5. The mobile hangs completely after I run GPS. I can neither switch it off nor do anything else with it. The only way left is to remove the battery and the put it back.

Ans I Told u just need an sw update

6. The camera clarity is not good, though company claims it is a 3.2 MP camera but it is definitely not upto the mark. I’d say the N73 is anytime a better than E71.
E Series phone dont have clarity that can be shared to N series phn forget it

7. The keys are too close to each other.
sorry nobody can help u with this


8. The headphone jack not good either. It has to be inserted upto a certain point in the socket or else the sound goes off.


9. The e-mail could not be configured on the phone even after following the steps mentioned in the catalogue.
U Need a rental connection means internet connection NOP do not help in exchange mails

10. Overall I would rate E71 only 4/10

i would says it 6/10 but its the max a mobile can earn no mobiles can earn more then this.

Come on dont be emotional with these small minor problems
go throug manauls thorougly
It happens when u overspend on a product

1 of 1000 is always unsatisfied
Find satisfaction find a solution.

Rgds
Gaurav Kochar
my mobile IMEI no is:[protected]
my mobile no is:[protected]
please find out my mobile,
Hi, i bought Nokia E71 on 8-May-2009 and within a month I am tired of its behaviour of memory reading. it started with the lost of images from the memory card but at the same time memory scan was showing that data was still there. After one day when data came back it was completely restructured...all of the folders created by me were not there and all images appeared in the root folder. This was the starting story...after this same thing happened with videos and other files. i thought problem is the sandisk memory card which i upgraded and uploaded with almost 2GB of data in 4GB space but i was wrong...
i deleted all of my stored data from memory card and started using the cell phone...now the same problem come up with the messages and phone memory data...then i realized that i have been robbed by Nokia. This is not a phone that cost 4000 to 5000 buks it costs 4 times that and a consumer can not accept such a slow processing and buggy box for his money.

NOKIA E 71 — MOBILE

I HAVE TAKEN MOBILE MODEL NUMBER E71 ON 11.6.2009 NOW I AM HAVING IN THIS HAND SET
AND I AM NOT GETTING RESPONE FROM YOUR NOKIA CUSTMER CENTER AND I THINK I AM A
FOOL WHO HAS SPEND 19000 RS ON THIS MOBILE MY CONTACT NUMBER IS [protected]

Nokia E71 — after purchasing mobile is under maintenance

Dear sir,
This is to bring in your kind notice that I have purchased one Nokia E 71on 29th April, 09 via Bill No.442 Book No.9, Suryanssh Communication.No. 41/1B-2G, Friends Tower, Near Syndicate Bank, Sanjay Place, Agra- 282002.
The problem I started getting is the set started getting hanged. I put the mobile on complained to service center via job sheet No[protected]/090604/13, ASC No-243_433527 dated 4th june 09.
Nokia Care center gave me the new Nokia E71, IMEI No [protected]. And this is to my surprise that this set also started giving me the same problem of hanging. I handed over the set to Turbo Infotech F-7, first Floor Maruti Plaza Sanjay place agra-282002 on[protected].
Since then i have not getting any answer which could give me the setisfection.
What I feel about Nokia is a great company where I was not expecting this type of service to happen for Nokia E series mobile. Now I feel fadup with the set and the company as I m not connected to my bussiness and my near and dear. Now tell me what I should do? I am deeply thinking to go in consumer court and will put the matter in the press for not providing the utmost required service.

Looking forward for your prompt response

Sameer Bhardwaj
[protected]

Nokia E71 — theft/stolen

hi mam/sir
my nokia e71 cell has been stolen today(15 sep 09) at RK puram sector 13.... my e71 IMEI no is [protected]. please help me to track my cell... and please mail me at [protected]@gmail.com.....
My nokia E-71 cellphone has been stolen on 16 sep 2009' at Arundalpet Guntur Andhra Pradesh.
E-71 IMEI Number: [protected] .. please help me to trace my cell... and please mail me at [protected]@yahoo.co.in for any clarifications...
You're stupid and just unlucky.

Suck dick, Indian fag .
Dear Sir,

I have lost Nokia E71 Handset during transit in Bangalore. IMEI number of my mobile is [protected] it is just 3 months old...

can you please trace it..

Thanks

Nokia E71 — Mobile phone theft

Dear Sir,
This is to inform you that I have lost my mobile phone today at approximately 09.15 A.M. while I was riding a motorbike near BC block on the 1st avenue, it unknowingly fell out of my pocket on the way.

My mobile phone model was Nokia E-71 bearing IMEI No. [protected], WLAN: 00247D4A4617, ITEM: 002F3N1, which was purchased on 16.03.09 from M/s Wireless Communication of BF-192, Sector-I, Salt Lake City, Kolkata – 700 064.

I would further request you to kindly make any possible arrangement to block the phone with the above mentioned IMEI number so that it does not fall into wrong hands to make sure that no one can use it for any wrongful means.

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