Nokia Mobile — undue delay in servicing

This complaint is regarding the present abnormal delay in servicing Nokia mobiles from the Nokia care centre.
I had purchased Nokia mob model 5220 from the shop at Manjeri namely Mobnet Mobiles at Manjeri on 15th July 09. Since the set faced complaints just after few days this was handed over to the above service centre on 1st August 09.
The centre has to send the set to Delhi (thousands of kms away) for repairs which will take around 15 days or more. This method of meeting the complaints is pathetic in these days of modern marketing system. A customer who spent around Rs 8000 for a Nokia mobile and for a repair he has to suffer for more than 48 hours is unwelcome. In India we now see that services to any customer products of daily use viz tv, wm, vcd, laptop, camera, cars, etc are met within 48 hours. Mobile is rather a minute/second used item for a customer, the services of which need to be essentially met within such time schedule especially by such an internationally recognized and reputed company like Nokia. As you see while thousands of Nokia mobiles are marketed among public with vast variety models from poor to rich and when care centres are limitedly available and almost every mobiles are required to be sent to Delhi for repairs involving undue long delays, the customers are the sufferers. A concrete solution to these customer sufferings is imperative.
My mobile model 5220, with jobsheet no.[protected]/090801/16 dated 1st Aug 09 is an example to above submissions. Now I am a sufferer without a mobile phone use for an indefinite period over an outdated and obnoxious marketing system of Nokia. The care of the Nokia Care, Manjeri issuing to me with a useless device, that too without a charger for interim use is rather a matter o[censored]npleasant and unethical dealing undeserved for a “Nokia customer”.
The present system of Sole Dependency to Nokia Care Centre Delhi by majority of Nokia mobile customers needs to be revamped, for the best interests of both the customers and the company, and it is hoped an effective solution will emerge soon.
May I get a satisfactory reply to this. Thanking you.