[Resolved]  Nokia Mobile — Inferior service quality of Nokia Care

Dear Sir / Madam,

Please find the following details for further action:

1. Complete address of the Nokia Care Centre

Nokia Care Premium Services
Service & Communication Solutions
A-180, 1st Floor, Sukhdev Nagar Market
Opp. Defence Colony Red Light, New Delhi-110003
Tel[protected] Mob- 91 [protected] [protected]@nokiacareindia.com

2. IMEI (International Mobile Equipment Identifier) /Serial number/ESN (Electronic Serial Number) number of the mobile phone



3. Job sheet number

[protected]/091123/59

4. Date of submission of the handset

August'09

5. Date and place of purchase

13/10/2008
The Mobile Store
Essar Telecom Retail Ltd
B-1, Inner Cercle, Opp Marina Hotel
New Delhi-110001
Ph[protected]

6. Your alternate contact number



Now they were asking another Rs 10,000.00 to get the set repaired further.
I refused to pay further as it was their fault then why should I pay for their fault
I had some hard discussion with your Centre Manger (Mr Gurmeet Arora-[protected]) and ultimately I asked for my money back (Rs 5100.00) which was refunded along with my set, which is beyond repair now. They returned it in very bad shape.
Ever if I get a chance to show it to you, any one can be amaged to see it!
I have lost Rs 15000.00 by losing my good one but costly set.

Please help!!!

[protected][protected][protected][protected][protected][protected]
Sun, 11/15/09,
From: contactcentre.[protected]@nokia.com
Subject: Nokia - N6210 Service Provision
To: .com Date: Sunday, November 15, 2009, 12:52 PM

Dear Mr. Bharati,
Thank you for e-mailing Nokia Care.This e-mail is in reference to the service provision of Nokia 6210. We regret the inconvenience caused. We would like to inform you that in order for us to assist you in the best possible manner, we would require your handset to be present in the Nokia Care Centre. Hence, we request you to submit your handset in the nearest Nokia Care Centre and revert with the requested details. We recommend you take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
1. Complete address of the Nokia Care Centre
2. IMEI (International Mobile Equipment Identifier) /Serial number/ESN (Electronic Serial Number) number of the mobile phone
3. Job sheet number
4. Date of submission of the handset
5. Date and place of purchase
6. Your alternate contact number

The above mentioned details are vital for us to further assist you.For location of Nokia Care Centre nearest to you, kindly access the following web link:"http://www.nokia.co.in/A4536241"
Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia 
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support  to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.Please help us improve our services by clicking on the following link:
"http://digiumenterprise.com/answer/?inv=10263160&chk=93CSB5NH"

Kind regards
Ashwini CR
Nokia Care

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-----Original Message
From:.com"
14/11/2009 05:24:55 PM"mailto:contactcentre.[protected]@nokia.com"
SubjectWebForm Automated Email

Salutations:Mr
First name:
Last name:
Country:INDIA
Language:English
Gender:M
Contact topic:Nokia services and software
Contact subtopic:Other services or software
Message:I'd got my set repaired at yr Nokia care centre (Service & Communication Solution, A-180, 1st Fl, Sukhdev Nagar, New Delhi-110003 Ph[protected]/[protected]) and they charged me Rs 5100.00 for LCD, flex and others. Which was properly checked and estimated in their job sheet. But every time they retuned my phone after repair, I complained abt the key pad not working properly. It is literly damaged (key pad no 3). I can not leave my costly set with them because it hampers my activity. They've simply damaged it. May I expect right solution from you.

Regards
[Phone model:6210][Mobile:][Province:][City:][IMEI:][Product code:][Operator:][Operating system:][Web browser:][Online shop order number:][Product software version:][Maps application version:][Navigation licenses purchased:][Map data installed:][User ID/user name:][Service name