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Nokia Mobile - Request to replace the present defective Nokia handset with a new one |
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63 Reviews
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Arpita Malo
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Date: 11.06.2008
To
(Sub: Request to replace the present defective Nokia handset with a new one.)
Dear Sir,
I had purchased Nokia Handset (Model Name - 5610d-1, ESN/IMEI NUMBER– 358652013624412, PRODUCT CODE – 552318, INSTRUMENT TYPE-PHONE, TECHNOLOGY TYPE- GSN) on 02.02.2008 from Paragon Shop, Udaipur, Rajasthan.
From the day of purchase, the handset is showing the frequent problem of sudden switching off. This handset has been sent more than three times to Nokia service centre (Rama telecom) at Udaipur, Rajasthan, but the problem still persists. Here I would like to mention that this service centre is around 15 kms from the place where I stay. It’s really problematic and very tiring for me to go to the shop after the regular office work. For my official work I have to travel a lot in different parts of India, where mobile is an absolute necessity to keep a track with the clients and also with office. For this problem with my mobile my work is also getting affected.
Due to repetition of this problem, I request you to kindly change the present handset with a new one for your customer satisfaction.
I hope this letter will be addressed promptly and my problem will be resolved within 7 days of time span.
In case it is not resolved within a week’s time, please mention whom shall I contact next for getting an early solution.
Yours faithfully,
Arpita Malo
Production Planning Engineer
Sterlite Industries India Ltd,
Email Id: arpitamalo@gmail.com
Contact No- 033-24103817 (Kolkata Residence)
Present Mobile No -09928706424
Address for Correspondance:-
Adhir Chandra Malo
C/15, Brahmapur More
P.O. Brahmapur Battala
Kolkata-700096
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 62 Comments |
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Comments |
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Dear sir,
i was purchased NokiaE63 on 08.07.09 from a auth.dealer named MUSIC PLANER, Sector - 15, Faidabad .the handset having the problem of volume low, sometime show problem in headset since second day . not showng the names incoming call which are saved in contact. my handset IMEI NO.359319026096637
I visited music planet many times, they always told me that if ur headset showing these problems please refresh this through *#7780# and ur problem will be solve as they suggest i tried this trick but one day later i m facing the same prob. then i again visit nokia service centre (music planet) and now they told me that i have to submit my handset bcos they want to check the problem thoroughly.i gave them my set for checking the main problem . today i called them to know the status of my handset, then they said they need more time to solve this problem bcos at the time of reparing or installing the software my handset is dead through them . now they told me that they have to send my headset to main nokia centre in new delhi & it will take more 10 days .I am requesting you to give me a brand new mobile because the repaired mobile might give some problem in future and i don’t want to take back this repaired mobile. kindly replace this handset with a new one because within 20 days of its purchasing it require repairing then what will happen in future?
my phone no is...
Ritika Kapoor
9717152174 / 9711150306
riti_kapoor2004@yahoo.co.in
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Date: 08.08.2009
To
(Sub: Request to replace the present defective Nokia handset with a new one.)
Dear Sir,
I had purchased Nokia Handset (Model Name - 5130c-2 Red, IMEI NUMBER– 354179036937682, INSTRUMENT TYPE-PHONE) on 05.03.2009 from The mobile store limited, Sriram Tower, Lucknow
From the day of purchase, the handset is showing the frequent problem of sudden switching off & showing contact service.. This handset has been sent two times to Nokia service centre at Nishatganj, Lucknow, but the problem still persists.
Due to repetition of this problem, I request you to kindly change the present handset with a new one .
I hope this letter will be addressed promptly and my problem will be resolved within 7 days of time span.
Thanking you
Yours faithfully,
Shaivi Verma
Lecturer
NIEC, Lucknow
Email Id: shaivi_v@yahoo.co.in
Contact No- 09307086266
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To
The Customer Care,
Nokia Mobile.
Reference: Purchase of N-97 Mobile with IEMI NO.354225036069255, purchase from Chawla Brothers, Authorized Dealers Nokia, Sco. No. 1035, Sector-22, Chandigarh. Phone No. 0172-2707938, vide bill No. 3417 dated-27-07-2009.
Please refer to the above said Purchase from your authorized dealer, I have been along standing customer of your company, but the above said purchase has made my belief of good quality of your product go awry. The said set purchase, less than a fortnight ago, the said set started showing bad performance on the first day, itself. On persual to the nokia care center, Seven mobile, Sco No.66, Sector-7, Panchkula with contact no. 9257310555, on 30th July –2009, the set was shown to them and they rectified the same, with assurance that there was some problem in the software of the set.
Though I was totally against any sort of repair of a new set yet I accepted on their assurance under their warranty Job Sheet No.246433527/090730/1 dated 30thjuly-2009.
After a week the problem reoccurred and the same was handled by them on 14th august-2009 with job sheet no. 246433527/090814/2.
I am really disturbed, and seek immediate replacement of the set, otherwise I shall be compelled to seek legal remedy.
Anticipating a quick response, as my business is suffering due to often reoccurrence of malfunctioning of the said set.
Yours
RAHUL KOHLI
# 1238, Sector-7,
Panchkula.
Mob. 09876213800.
E-Mail: kohliconstruction@yahoo.in
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I purchased Nokia handset ( 5130c-2 W.Silver, IMEI: 355246032197121) from Sri Kumar Electronics & Communicatins, visakhapatnam, Andhra Pradesh on July 29th 2009.
this mobile has no battery back up. the cell phone gets heated up during charging, while attending phone calls, listening to music or any minute transactions that are made.
yesterday the cell got switched off automatically and it is not being on from then. any attempts made to on the cell ends in making my mobile getting heated up. so i took off the battery to avoid this.
kindly suggest me how i should move regarding this and please do reply as soon as possible.
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HI,
I bought New 7210 Super nova mobile on last beofre Sunday(16-08-2009) from Mobile Store Anna Nagar, I had a problem with Battery Backup. I did all their instructions, but eventhough the battery backup is not happening. The Battery fully charged then I can able to talk maximum 45 to 50 min after its getting power off status. So I am fully worried about that product and I can't able to use it also. So kindly please help me on this issue and please give good solutions.
Your fixing the enough rate for that mobile and we are also paying that much of amount and buying, then why your selling like that mobile, its making a problem for all.
INI no : 35523106273367
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maine nokia 6300 jiska IMEI No.359347022892345 hai ko vapi nokia care me 02/july/2009 ko diya
par aaj 28/aug/2009 tak nahi mila
thank you nokia care
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i have purchased nokia 5130 on 17/10/2009 from vijay sales borivali mumbai india. from the day of purchase it is going in switch off mode for every outgoing & incoming call. i visited vijay sales for replacement of h/s. instead of replacement vijay sales diverted me to nokia care for loading of s/w. after loading of s/w, now it is working satisfactorily. but why the new h/s is showing such problem of switch off? why the h/s is not replaced by the dealer like vijay sales? we are not expecting such type of services from nokia company, which is the multinational company. now we are using the same repaired h/s instead of new one. kindly help.
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Dear Sir
Maine apna mobile nokia navigator 6210.service ke liye apki branch nokia care A-17 krishna nagar
tonk road, Jaipur-302015 Rajasthan me 02/sep/2009 ko submit karva ya the.jo ki abhi tak repaier
ho kar mujhe nahi mila hai.
Job Sheet no.108433527/090902/13
thanks
anurag gupta
Contact No. +91 9982509860
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DEAR SIR,
MERE PASS N70 MOBILE HAI LEKIN WO PANIME GIRNE SE AB WO CHAL RAHA NAHI MAINE DO CHAR SHOP ME SURAT ME BATAYA PHIR BHI REPAIR NAHI HUA.
PLZ. MUZHE KUCH SOLUTION BATAO JO KI MOBILE REPAIR HO JAYE
ASHOK PUSDEKAR
SURAT
09725871382
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i buy nokia 6303 classic
after that i check CALCULATOR is not available in this .
but in booklet it shows their must be calculator
so plk resolve this problem
my mobile no= 09805322366
mobile serial no is-- 358281030389591
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dear sir
i purchase nokia mobile hand set 1209 on 12/11/2009 from tele world pune bill no 685 dt 12/11/2009. this mobile hand set is not given battery backup above 24 hrs & switch off .
i complaint to nokia care new india telecom 209 adinath shopping centre pune.on 31/12/2009. this centre is taken mobile 15 days & change software & send to dehali nokia company. i collect the mobile on 21/01/2010. & charge it but after 24 hrs mobile is given battery low signal & switch off . i explain you i am recive only two incomming calls in 24 hrs & then battery is low. why i am surprised .
nokia care center is not change battery with 6th month warantty. & mobile warantty is 1 year.
i am very bad feelings & nokia center person is harrisment me.
thanking you.
from ravindra dalu pimparkar.
mob 9822826155
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Respected Sir/Madam,
I bought Nokia 3110C mobile during Feb2009. It was working fine at the beginning.It started maiking problem very soon. It will be switched off automatically and cannot be able to switch it on again. Once, it got serviced then working properly, but only for few days. Again the same problem araises.I am facing this problem for last 3 months ie. a quarter.When asked for reason of this, the care centre person coulnot identify and tell it.They are saying, "mamdam, we are unable to find out the problem.If this araise again, you please raise a request to our company". The problem araises again. I bought it in Nokia Priority Center, XCut Road, Coimbatore.TN.Now I am in Chandigarh.I have serviced in both city's Nokia Care Center. I am requesting you to replace this hand set with a new handset as soon as possible. Contact me through the Mail Address mentioned above.
Dhanalakshmi
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Dear Sir,
I purchased the mobile handset no 6303 from chandigarh nokia center on 18 dec;09 but suddenly it was swith off just one week back .I am outstaion so i this given to Akshay Care-Pune for check up but they people unable to restart this and saying that this will be send to delhi office for checking or repair.I sit here more than 3 hours but tollaly waste no result found .From that day i am facing lot of problems and Nokia Care no taking bother.
In futuer i will not suggest to others for purchasing the Nokia Set.Pls issue me new hand set i will not accept the repaired set which i purchased just one month back.
My concern details as below :-
Nokia ---6303 C
L- 35825603869855
NCS - 19898
Regards,
Rakesh kumar
97795-80714
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Respected Sir/Madam,
I Suresh Narayankar bought a Nokia 5233 handset from a retailer situated at L.B.S Marg Bhandup and the handset started giving me problems from day 2 itself when approached retailer he advice me to go to Nokia care hence I did. On visiting I had a complaint of my handset and concerned person saw the handset and did the usual procedure to which he concluded that this is not a normal problem and had to be solved at head quarters bought the handset on 12th February 2010 and handed over to service center on 19th February to which they gave me a target date as 3rd March 2010 and till yet I haven’t got the handset when asked the concern person they replied to me as it is a major problem and said it will take more time. As to my knowledge Nokia is a MNC company and I expect a good service from you. Attaching cell information below.
I hope you would understand my problem and solve it to the Quickest as the handset started giving me problem within 7 days I demand a replacement and hope that Nokia would look into this matter. Already I have faced enough problems from Nokia care by having to visit them frequently.
I hope Nokia co-operate with me as my friend who had brought Sony Ericsson handset got it replaced and I hope that Nokia too is a good company like Sony. Or else I would have to take other actions.
Thanking you,
IMEI number: 358321030688343
Product code: 059474
Warranty ref nummber: APAINY222133089
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Dear Sir,
I have bought nokia 7210 supernova few months back. Just after 2 months it started showing problem. It become hot while talking for more than 5minutes. I had submittted my set for more than 1month but the problem still exist.
I had purchased Nokia Handset (Model Name - 7210supernova EMI code 351962037165715.
Mycontact details
Chandrakant Agrawal
9685205511
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Sir, Maine 4 months pahle Nokia 2700 classic mob. liya tha, kal mera mobile Varanasi, Cantt Railway Station pe with Bag and other things chori ho gaya, ab mera no. Switch Off bata raha hai, mai ye janana chahta hu ke kya mera mobile me koi dusra sim lagane per servilance se Trace ho sakta hai, to mob. ko khojne me aasani hoti, mera pass us mobile ki rasid hai, kyoki maine bahut se logo ke pass second hand mobile use karte samay normal sets ko Trace karte hue dekha hai, mera to multimedia set hai. mujhe reply ka intajar rahega.
please, guide karne ki kripa kare
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I purchase a nokia 5130c2 mobile but my mobile is working very very poor and in my city nokia costumer care centre don't give me right answer my mobile software crroupt is every week plz solve my problem or replace it from new set.
PLZ DO IT AS SOON AS POSSIBLE AND TAKE ACTION AFTER RECIEVE MY MAIL VERY SOON
CONTACT ME - 09897568960
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dear sir,
this is Ekta Pawar from moradabad. I have purchased my phone few months ago. I felt proud to be an owner of it.my mobile model is 5130c-2 with the EMI no. 355246030019806 on 24 july 2009.but after 1 month my all expectations were shattered because my phone didn't started whole day.then i gave it to customer care of nokia in moradabad.it was okay but now once in a month or twice in a month it becomes lyk dis and causing very inconvenience for me.kindly replace it with the new one.
with regards:
Ekta Powar
09808559561
pawarekta2806@gmail.com
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dear sir,
this is Ekta Pawar from moradabad. I have purchased my phone few months ago. I felt proud to be an owner of it.my mobile model is 5130c-2 with the EMI no. 355246030019806 on 24 july 2009.but after 1 month my all expectations were shattered because my phone didn't started whole day.then i gave it to customer care of nokia in moradabad.it was okay but now once in a month or twice in a month it becomes lyk dis and causing very inconvenience for me.kindly replace it with the new one.
with regards:
Ekta Powar
09808559561
pawarekta2806@gmail.com
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05/05/10
sir
i was purchased nokia 5800 xpressmusic .The model is Nokia 5800d-1 NMS Red IMEI: 357988030856343. i had puchased 3 months back but i got lot problems this mobile. last month i was contact nokia care chittoor, andrapradesh they will take 25 days to ready my mobile.so i am waiting for 25 days i get back my mobile it will exactly 3 days now i phase same problem now. The problem is when i switch off and on or when i change another sim the mobile it not working touchscreen. I phase lot of problem in emergency times and one one time i get more angry my nokia mobile. please rectify my problem or replace new one. I am not believing NOKIA CUSTOMER SERVICE CENTERS.
WITH REGARDS
NAVAKANTH.K
+919945877528
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