Nokia Mobile Model 500 — Bad service and goods

Address:Delhi

I bought a new Handset of Model 500 from Seema Telecom, Geeta Colony,Delhi on 7-7-12. I was told that phone has 20 days standby and 6-8 hrs talk time. But it was discharging in maximum 18 hrs in standby mode and 30 minutes in talking . I visited Nokia service center M/s. Maa Communication, Shankar Vihar,Delhi-92 appx. 15 days back and they format the phone and reported ok. In the process i lost my valuable data but problem remained as it is.

Later on I visited another service center M/s.Varun Enterprises, Shakarpur ,Delhi-92 to discuss my problem and they reported that battery is faulty and need to be changed. I shown the bill and they asked me to give sticker . I requested them the replace the battery as all details including battery number was written on bill but all in vain. Rather one of person misbehaved and suggested me to go to Consumer Forum.

I again reached to them on 3-8-12 with Mobile box and could able to find sticker on it. After longtime I was attended and behavior of staff was so rude that every client was fighting with them. I thought it will not happen with me but they also treated me with same stick. When i complaint it with their Owner who happen to be a old lady and i thought she will be well behaved but to my surprise she was more rude and careless about the customer and she was using c grade language which can not be justified with any of associate of reputed company like Nokia. I am really shocked with the level of people and feel it as nightmare. They asked me to call me after 4 days and take battery. But after many calls they gave me another battery after 8 days and God knows whether it will work well or not.

I complained it with Nokia through phone and e mail but there is no reply from there side till now. I am surprised to know the carelessness from company like Nokia. I have bought lot Phone from Nokia and still have more than 5 phone with me but now I will not buy any phone further and also recommend other to not buy it .They are not only producing the poor quality but their customer service is worst. Their service franchise is even more worst as they have got training from Nokia.

Deepak Gupta
Mail Id: [protected]@gmail.com
X-1909 Rajgarh Extn.,
Gandhi Nagar, Delhi-31
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Nokia India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    51%
    Complaints
    7892
    Pending
    0
    Resolved
    3915
    Nokia India Phone
    +91 12 4483 3000
    +91 22 6776 9000
    +91 33 4006 2264
    Nokia India Address
    SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
    View all Nokia India contact information