[Resolved]  Nokia Mobile Phone (N73) — PHONE AUTOMATIC OFF SUDDENLY

I HAD MAILED BELOW MENTIONED LETTER TO AUTHORISED RETAIL SHOP WHICH IS SELF EXPLANATORY :


TO, 09.03.09
M/S NAWAZ ENTERPRISE
161 M.G.ROAD
KOLKATA-700007

KIND ATTN: ASIF JI

DEAR SIR,

I HAD PURCHASE 1 MOBILE (NOKIA N73) ON 12.07.08 FROM YOU .

THE ABOVE PHONE BECOMES AUTOMATIC OFF 4-5 TIMES BETWEEN 01.02.09-06.02.09. AFTER TELEPHONIC TALK WITH YOU, I IMMEDIATELY HANDOVER MY SET ON 07.02.09. I GET IT BACK ON 10.02.09 AFTER SERVICING.

ON 14.02.09, SUDDENLY I FACE SAME PROBLEM (AUTOMATIC OFF). I IMMEDIATELY CONTACT WITH YOU & YOU TOLD ME TO HANDOVER THE SET AGAIN FOR SOFTWARE UPDATE & INSTALLATION OF ANTI VIRUS (RS.100/- PAID FOR ANTI VIRUS). I RECD. MY PHONE AFTER INSTALLATION OF ANTI VIRUS & UPDATE SOFTWARE.

TODAY (09.03.09), SUDDENLY I FACE SAME PROBLEM (AUTOMATIC OFF). I AGAIN IMMEDIATELY INFORMED TO YOU & YOU TOLD ME TO COME WITH SET FOR CHECKING. SINCE 11TH MARCH IS HOLI, I WILL COME WITH MY SET ON 12.03.09.

I AM TOTALLY FRUSTRATED WITH THIS SET AS THE PROBLEM OF AUTOMATIC OFF IS CONTINUING. SINCE THE SET IS IN WARRANTY PERIOD, I WOULD REQUEST YOU TO PLEASE REPLACE THE SET IMMEDIATELY.

C.K.KHEMKA
[protected]
178 D.J.ROAD
P.O.BHADRAKALI, DIST : HOOGHLY
WEST BENGAL
PIN-712232