[Resolved]  Nokia N73 - 5 (Rm - 132) — Problem in operating

Sir / Madam,

I (Mr. Armaan Shafique Hazarika) purchased one of the hugely popular products of your reputed Company [Nokia N73-5 (R-132)IMIE NUMBER [protected]] on 8th Jan, 2008 from Dibrugarh (Assam, India). But to my utter disappointment it has been showing a problem in its video/audio section which I was not aware of at the time of purchase.

The recorded video files when played do not run smoothly but run with jerks. The matter was reported to Nokia Care Service Centre here in Dibrugarh. The transreceiver was checked twice and Software updated thereby. (Copy of the Job Sheet with number obtained). But the problem was not solved. The Service Centre has confirmed that the solution to the problem is beyond their capabilities. (Copy of the acknowledgement obtained). It was further added that it might take around 30 days for the handset to be sent to Gauhati (Assam, India) for further investigation and this sounds very inconvenient to me for a new handset purchased hardly two months back.

By virtue of Warranty Coverage, I now through this E-Mail would like to bring the matter to your notice for necessary action from your end at the earliest.

(a) Address for correspondence:

Mr. Armaan Shafique Hazarika
Amalapatty, Bye-lane Manikpur.
Dibrugarh (Assam, India).
Contact No. [protected].
Email: [protected]@rediffmail.com

(b) Nokia Care Service Centre
Dibrugarh (Assam, India).
Job Sheet Number:[protected]/080226/10
Dated: 26th Feb, 2008.
Email: [protected]@nokiacareindia.com