[Resolved]  Nokia N73 Music Edition — Irresponsible Nokia care people (Mysore)

Hi,
I user of nokia N73(Music edition) frm past 2 yrs tot o[censored]pgrading to a new firmware gave my mobile to the nokia care in Mysore near to Akshay Bhandar and opposite to JSS law college Kuvempunagar..
I submitted on 29th oct.
I went to the care to collect my mobile on 6th of tis month.
They said ur mobile is takin only 70% software hence v cant help, the best part here is they ask me to get it ready by any outside service shop (Tis is interesting... if v go sayin tat the problem cud not b ssolved by an ousider they say v cant check tat mob cuz its repaired by some1 else).
And they ask me to sign a letter giving that my mobile is dead and approve for hardware checks.
I said i cant approve my mobile as dead since they created this problem they are the one who are responsible for it, i was using it frm 2 yrs suddenly these people spoilt my 14K worth mobile in few words...

Pls help me out in doin the right thing for the above said problem...

Thank u