[Resolved]  Nokia N73 — software updation & security code needs to broke

Address:

Pune, Maharashtra

Hi
I have submitted my mobile on 18th June 2010 the consult person told me that it will take 30min to solve the issue I waited for 40min then they tell me that it’s a handset problem, the software is not uploading in the handset & they called me after 7 days. After 7 days I gone waited for 15min then the Mr. Mahesh he said that he have to send the handset in the NOKIA COMPANY for this problem. He told me that he will give me handset on 15th July2010 at any coast. I told him that I want my Handset on that date. On 15th July 2010 I called on ([protected]) twice on third time they picked up my call, after going through the consult person at last I spoke with MR Mahesh he requested to me to give him 2 days of time to sort out the problem. I told him that I waited for a month you told me that you will send my HANDSET in the NOKIA COMPANY he told me that your handset is out of WARRANTTY so it came back. I told him that in your JOBSHEET it’s mentioned that my HANDSET is out of warranty. He told that he needs 2 days of time. I told him that I can give last 2 days, you are not thinking from my site. When I called him in the morning he told me that he will call in the evening & he will give me the STATUS about my HANDSET. I got a call in the evening he said me that he still needs 7 days, he said that the HANDSET is not detecting the SOFTWARE. He needs to check the problem of the Handset & again he is sending the handset in the Nokia Company on SATURDAY he will finally give my HANDSET.
The Thing is on namscareonline.com on this site its showing that my HANDSET is already repaired.

I only want my Handset & my complaint should go to the CONSULT PERSON IN NOKIA COMPANY. They can see what’s going in the SERVICE CENTRE & you should put the E-mail Id of the consult person of NOKIA COMPANY who looks after all the complaint from their CLIENT.
I am the big fan of Nokia my first mobile was NOKIA 3100 & currently I am using N73 & I will always use NOKIA MOBILES. But do something about this ISSUE if you can otherwise it will be a bad remark for the NOKIA FUTURE your service centre people what they comment they are not on that comment. If they can’t update a SOFTWARE & cant break the CODE what is the use of them they called themselves TECHNICIAN.

My JOBSHEET NO IS[protected]/100618/96
ASC NAME = Kaustubh Telecom
My E-mail Id – [protected]@yahoo.com
Regards
Salim Shah





JobSheet Status Enquiry

JobSheet Status Enquiry
JobSheet Number [protected]/100618/96



JobSheet Details
Customer Name SALIM Job Sheet Status Closed - Repaired
Job Sheet No [protected]/100618/96 Date 18/Jun/2010
ASC Name Kaustubh Telecom