[Resolved] Nokia N97 Mini — defective spare parts replacement | |||
Our thousand one hundred fifty)I wnt to bhatta communication situated in North Lakhimpur Town which is the sole nokia customer care Centre authorised by nokia for changing the casing om my hanset Nokia N97mini, they said that I will have to change d whole things including the touchpad.they have taken advance from me and took almost one and half months for getiing the thins changed f Rs'4150/(Rupees four thousand one hundred fifty). But as soon as I came out of the service centr I felt the the sound of the audio speaker was not clear and d touchpad is also not working properly. On the very next very day I had to leave for guwahati city where I found my audio speaker copletely dead .'being helpless I had to replace my audio speaker for rs.950/ and d touchpad problem remained. I came to to the original nokia centre where I replaced the casing of my set and presented the handset. They asuured me that they will fix d problem within a day or two.but I hav got fed up going to them time and again for taking delivery of my handset. Ir has already a months lapsed and they are still saying that d spare partis out ofstock. Being helpless I am thinking of going to consumer protection act There contact no is.[protected], [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Nokia N97 — Bad Customer Care
Dear Sir,I had purchased a Nokia N97 handset from Nokia's authorized dealer on 10th October,2009.
2 months have passed by and the device's vibration stopped. I gave it to Nokia care to fix on 18th December,2009. It's been 8 days now and these people still haven't given my phone back to me. The phone cost me 32000 and this is the type of service I am getting.
In today's competitive market environment it's sad to know that a company like Nokia delivers such a pathetic show.
Please do something about this ASAP.
Thank you
Hi,
Sorry to hear about your experience. Please write to us on [protected]@ovi.com and provide us with the following details
1. Contact Number
2. Your Location
3. Device IMEI number.
We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.
Do include the complaint link in order to speed up the process.
Regards,
Team Nokia India.
Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.
Sorry to hear about your experience. Please write to us on [protected]@ovi.com and provide us with the following details
1. Contact Number
2. Your Location
3. Device IMEI number.
We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.
Do include the complaint link in order to speed up the process.
Regards,
Team Nokia India.
Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.
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Nokia — Replacement of N 97
Hi,I recently purchased a Nokia N 97 handset from Nokia Priority Store (Fonecity) in Velachery, Chennai. Just after a day of purchase, i started facing some problem (hanging probelm) with my handset. I immediately reported the same to the Prioirty Store, to which they commented that it might be some setting problem and they'll fix it.
Immediately i also logged a compliant thorugh the Nokia website and asked them for an replacement. To which, Nokia replied that there is a certain process that needs to be followed before going for a replacement and adviced me to take the handest to a Nokia Care.
I took the handest to Nokia Care and informed them about the problem. They said that it was a software problem and hence they'll upgrade the software. Even after upgrading the software, the problem was not solved and then they said that they'll have to send the handset to the head office at Gurgoan for further inspection and the process will take more than 10 days.
I collected the handset after 15 days and to my utter dismay, i found the problem unresolved. I immediately gave the handset back to Nokia Care and asked for an replacement. To which, they replied that they will have to again sent the handset back to Gurgoan and escalate the problem. But they cannot commnet anyhting on the replacement request. This process will again take more than 15 days. I didnt had any other option, bnut to handover the handset to them.
This incident has caused quite a bit of harassment and i feel embarassed to dicsuss the problem even with my friend and family, as i purchased this high priced handset agaisnt their wish.
I am seriously thinking of intiating legal action against Nokia.
I would be greatful if anybody can guide me in this process.
Thanking You
Vishal Betala
[protected]