[Resolved] Nokia — Nokia E6 Hardware Problem | |||
sir i was purchased Nokia E6 having [protected] dated 1/11/2011 i facing following problems 1) After 2-3 months i observed dust on phone screen, upper right corner. 2) After 7 month my sliding lock key was break, i contacted to your care center, c.c. said me that you should change whole center body of Rs.1700 for just sliding lock key. 3) After 10 months i observe that my phone back cover having vertical sliding gap of 1 mm, due to this gap may be dust in phone. I contact your main c.c.center Rajesthan he order back cover for replacement. But i have not sure incoming cover is fixed without gap if central body is defective. ok see what happen. -- Ashok Khade +[protected] know nokia people say me that your handset was out of warranty i want to question to nokia that at 26/9/12 1) for my breaked slide lock key why i change whole body ? like if handle of four wheeler was break change whole car body this is wrong that nokia should think on this, who yours team work for like this issue ? this is absolutely your faults. 2) vertical gap is perfectly hardware problem why you people not inspect well ? consumer is not mobile experts or we have only this work,for this you people work. 3) for my 6 years old Samsung Mobile i never face such problems , that i observe dust in phone within 2-3 month. you people should think on this issue and act well manner you are work with Democratic nation. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi,
We have forwarded your concern to the team. Someone will connect with you soon regarding the same.
Regards,
Nokia India Team
Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.
We have forwarded your concern to the team. Someone will connect with you soon regarding the same.
Regards,
Nokia India Team
Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
51%
Complaints
7893
Pending
0
Resolved
3915
+91 12 4483 3000
+91 22 6776 9000
+91 33 4006 2264
SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
View all Nokia India contact information
Nokia — Nokia E-6
I had purchased a Nokia E-6 mobile from Mulund west in January 2012 at the cost of 15,500 Rs.Since the same month i have been various facing the various below problems. After complaining for around 6-7 times and writing emails to their head. I got my handset replaced 15 days before around 12th June 2012.
The very next day i again started facing the same issue of my handset getting restart and network issues.
Since then i have been regularly following up with nokia on email. But no response neither a call from them to ask me what has happened.
I want my money back or a brand new handset (box) of the same to be assured.
Request if someone can help me solve this issue. Some guidance on what can be done further.
Please contact me on [protected] or [protected]@gmail.com
My earlier complaint below after which nokia gave a swapped handset to me
Dear Sir/Madam
I had purchased nokia E-6 from an Mulund shop in January.
Since that month onwards i have been facing problems with the mobile. I have visited your nokia care in mulund atleast 8 times. Once they had sent my handset to the HO and other times they tried to do something at their end.
I appreciate them for their service, but still my problem hasn't been solved. Still facing the following problems.
1. Major Network issue at every place (my wife using nokia x-3 has better network than my phone at the same place)
2. Phone getting restarted atleast once everyday
3. Phone getting hanged.
4. Also have already changed the vodafone simcard twice
5. Net connection lost (also because of network issue)
6. phone keys not working suddenly (once in every 3-4 days).
I had also requested the head of the mulund nokia care branch to request HO to replace this handset. The same might have been communicated to you but the request denied.
I have been frustrated day in and day out for these issues and it has affected my business too.
This is strong request from my end to ask you to replace my phone or solve my problem permanently.
Also provide me an alternate Email Id wherein i can raise this issue.
With Regards,
PRAGNESH LODAYA