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Nokia |
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14 Reviews
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Sreejesh Raj 777
on May 23, 2012
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Poor Service
Hello Sir / Ma'am,
I would like to bring to your notice the horrible experience I had with your much touted Nokia Lumia device. I purchased this Nokia Lumia 710 device from one of your priority shops at Marathahalli, Bangalore on 13 April 2012.
For the THIRD time, I returned my Lumia smart phone for repeat issues - the phone has stopped connecting to 3G, poor audio / call quality (distorted voice), heating issues, screen flickering, getting switched off automatically sometimes. I have asked for a replacement, but Nokia is refusing that and asking me to take the same phone which they say is repaired.
As instructed by Nokia Care, I have submitteed the phone to Nokia Care at Marathahalli for the THIRD time on 13 May 2012.You may find the details below:
Nokia Complaint Number assigned (through Nokia website): 1-12322520026
Job Sheet Number: 518465550 / 120427 / 21
Date: 13 May 2012
Model: Lumia 710
IMEI Serial Number (*#06#): 359300048040795
Software Version: 1600.3015.8107.12070
Battery No: 07291
Charger No: 03466
My details:
Phone number: 8951831103
Email id: sreejeshraj@gmail.com
I have even contacted the nokiaindiadigitalmarketing@ovi.com. They said that they will contact me and later sent a mail saying that all issues are resolved! I will never purchase another Nokia device and will discourage everyone considering the same if the device is not replaced to my satisfaction.
Kind regards,
Sreejesh.
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 13 Comments |
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Comments |
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I bought a nokia N91-6 mobile phone,IMEI No.-352769010060816,
on 19/05/2007.It was giving problem of screen flickering since i bought it but did not bother since i was not in a position to give my phone for repair since it was important for me to be available on phone that time.After that it kept on giving problems,so at last i had to give to nokia care for repair on 8/1/2008.The employees at nokia care dont even pick up my phone when i call them and when i visit them , they just have another day for me to visit them and collect the phone.But everytime they have some excuse or the other for not giving the phone.Sometimes they say it is not repaired and sometimes they say it is repaired but they havent got it.It is really the worst kind of service i have received in my life.15 days have passed and i dont know,wheres my phone.The person there doesnt even talk properly which is really insulting for me.The repair centre where i have given the phone is telesphere,sco 37,sector 11,panchkula.I really want a replacement now since i cant accept such an expensive phone worth 17k to not work properly in sucha short span of time.
My Phone No. Is - 0172-4635682.
Please Kindly Do Something To Help Me.
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Hi,
My job sheet number is 285343506/080409/4.
I have purchased Nokia N81-8 gb in Febuary for a very high price.
I had problems connecting it to a computer through the data cable(USB Port in the handset was not working) and also its sliding mechanism had some problems.
Though I have heard about the poor service of Nokia care I had no other options and I gave it for service on 09/Apr/2008. I gave it in Kormangala Branch Nokia care, Bangalore. They asked me to come after 10-15 working days.
I went to the service center after three weeks back but they said that they will call me and they dont have any information regarding my cell phone.
The service executive who sitting there gave me a very pathetic.
I expected much more from Nokia because the phone I bought was a High End model.
Still i dont know how many days i need to wait and now its price is reduced by 5000 rupees.
Regards,
B.Himakanth.
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Nokia Care Centre, Ameerpet, Hyderabad, is one of the worst centres in some services.Whenever You call to that centre a lady will be at the receiving end and you ask something she will say "i dont know". if you ask about the repairs or accessories the answer will be "No Stock". if you guys ask about the cost of accessories the answer will be "Go to Nokia Priority Shop". And the answer will be from the other persons who may be sitting nearby to the telephone that the receiver will be getting by saying" One Minute Sir". I hope this kind of mistakes will not happen in the next years. Because We believe in Nokia Brand and its services.
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Sir,
I have given a Nokia mobile - 5220 for the service on 3rd Mar 10, to the Nokia Care Centre which is located in Gandhi Bazaar Main Road, Basavangudi. I am not receiving proper responce till date from the centre. Kindly look into the matter & resolve ASAP.........
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Dear Sir,
I am very sorry to inform you that by mistake i have purchase a Nokia 5530
model vide bill no 3880 Dated 17-04-2010.from day one its create problem four times
the same mobile has been given to your service cent re for repairing on 19-06-10,28-08-10 and 30.08.10.till today its lying at your service centre .
So it is requested you please replace this phone ASAP.
Service Job Sheet are attech herewith.
Thanks
Farmeet Singh Chugh
9999996587
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sir,
I have purchased mobile on dated 20.12.2009 and its display is disappered and service center is not ready to do repairs under warranty.
You are requested to pl guide for the repaires under warranty,
regards,
rpshah
9823081362
mobile 3110
IMEI NO.356418023041472
PUNE
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I have deposited a Nokia 5130 handset to Nokia care at Allahabad on 7th of April 2011.
Since then I am getting only assurance not the hand set.
Who will be responsible for warranty this one month. Now my warranty remains only for 11 months and if kept for some more days with Nokia it will further reduce.
I purchased handset to use not to keep it Nokia. If Nokia wants the hand set to keep with him please don't sell Handset and keep with your self.
If this is the service of Nokia, perhaps I must had purchased some other brand without warranty which would have given me less pain as I would be mentally prepare that It don't have warranty.
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Hello..
My Name is Naveen. I paid 12500 Rs for my Nokia C6 and what do I get instead?? Pain .. Yes from Nokia Care - Mysore. Within 3 months of purchase I faced a problem with Video recording (breakage in clips), took my cell to the nearest Nokia Care - Mysore. Till then my cell had no other issues. I got a call from the Nokia care in the evening and they dont me that even the display isnt working. Then they calmed me saying its under warranty and would get it done free of cost. They took more than a month to return my cell back. Then after 6 months i again faced an issue with the display this time they told me that the warranty of my mobile was over and they charged me Rs 100 for servicing (I had no bill at that time - as the mobile was gifted to me by my dad and he had kept the bill with him and unfortunately he was out of town for sometime). Later they informed me that the issue is with display and they couldn't do anything regarding this and asked me to wait for 20 days as they would get the display from the company by then. After 1 month of waiting I returned back to Nokia care center with the bill ( where my purchase showed me that the Mobile was still under warranty - i.e it had not been a year since i purchased the cell). They told me that the mobile warranty would be over in few days and asked me to renew the free service scheme by paying Rs.500. They again asked me to pay Rs100 for checking my cell again, for which I fought and they had to agree. Now they call me and tell me that there is a problem with the slider (heaven knows from where did this problem come, as the issue was with display till then). And now they say for this there is no warranty and I need to pay them Rs. 2405. So totally I have to spend around 15,000 where the customer satisfaction I got was Zero. Can someone help me to sought out this issue. Let me also tell u that I haven't even dropped or roughly used my cell.. I have taken care of my cell like a kid and this is what I get in return.
Regards,
Naveen
9980806733
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Still waiting for that "someone" to contact me...
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Where is this "someone" from your team?
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WHERE IS THIS "SOMEONE"? STILL WAITING FOR THAT SPECIAL CALL..
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DO NOT BUY NOKIA PHONE! - Nokia Hello Sir / Ma'am,
I would like to bring to your notice the horrible experience I had with the much touted Nokia Lumia device. I purchased this Nokia Lumia 710 device from one of the Nokia priority shops at Marathahalli, Bangalore on 13 April 2012. For the THIRD time, I returned my Lumia smart phone for repeat issues - the phone has stopped connecting to 3G, poor audio / call quality (distorted voice), heating issues, screen flickering, getting switched off automatically sometimes. I have asked for a replacement, but Nokia is refusing that and asking me to take the same phone which they say is repaired.
I have submitteed the phone to Nokia Care at Marathahalli for the THIRD time on 13 May 2012.You may find the details below:
Nokia Complaint Number assigned (through Nokia website): 1-12322520026
Job Sheet Number: 518465550 / 120427 / 21
Date: 13 May 2012
Model: Lumia 710
IMEI Serial Number (*#06#): 359300048040795
Software Version: 1600.3015.8107.12070
Battery No: 07291
Charger No: 03466
My details:
Phone number: 8951831103
Email id: sreejeshraj@gmail.com
I have also contacted many people who had issues with their Nokia devices and NONE of them were happy with Nokia Care. They just want to fleece the customer even if the product is well within warranty period citing stupid excuses. You will NEVER get any replacement, however genuine the issue be.
Kind regards,
Sreejesh.
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WHERE IS THIS "SOMEONE"? STILL WAITING FOR THAT SPECIAL CALL..
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