[Resolved]  Nokia — Repairing of broken screen of Nokia Lumia 520

I am continuously communicating with Nokia India for repair of mobile still under warranty for more than a month but instead of getting my set repaired, i am receiving repetitive answer from it's representatives. Neither cost of replacement nor expected time of delivery is being confirmed to me despite of rigorous follow up. I had never expected such treatment to a customer specially from brand like Nokia. I suggest others not to buy a Nokia product as after sales service offered is of poorest grade. Reminder Regards, Triyogi Sahu _____________________________________________ From: Sahu Triyogi Sent: Tuesday, August 27, 2013 9:32 AM To: 'contactcentre.[protected]@nokia.com' Subject: RE: The Service Request No. is 1-[protected] More than one month from date of first complain & more than one week from date of deposit of mobile to Nokia Care have passed, but I am yet to receive the responses, leave the question of early delivery of repaired set apart. I am now unable to state the right word to define my experience with Nokia Care. Please look into matter instead of sending standard replies before customer looses his/her patience. Regards, Triyogi Sahu -----Original Message----- From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com] Sent: Tuesday, August 20, 2013 12:45 PM To: Sahu Triyogi Subject: The Service Request No. is 1-[protected] Dear Triyogi, Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected] This email is in reference to the concern with service provided by Nokia care center. I sincerely regret the inconvenience caused. In response to your e-mail, I would like to inform you that the case has been forwarded to the concerned department and one of our representative will be contacting you at the earliest. Thanks & Regards, Akshay Kamal Nokia Care Representative India [THREAD ID:1-6MWG8Q3] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: Sahu Triyogi Sent: 19/08/2013 02:22:35 PM To: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com> Subject: RE: The Service Request No. is 1-[protected] As discussed on 16.08.2013, phone has been deposited to Nokia Care-Bistupur(Jamshedpur) & attached Service Job Sheet has been received. This is for your information & record. Regards, Triyogi Sahu -----Original Message----- From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com] Sent: Tuesday, August 13, 2013 6:26 PM To: Sahu Triyogi Subject: The Service Request No. is 1-[protected] Dear Triyogi, Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected] This e-mail is in reference to the concern with service provided by Nokia Care Centre. I regret for the inconvenience caused to you. In response to your email, the case has been again forwarded to the concerned department. Our representative will contact you at the earliest. Thanks & Regards, Harsh Pahwa Nokia Care Representative India [THREAD ID:1-6MWG8Q3] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: Sahu Triyogi Sent: 13/08/2013 09:22:28 AM To: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com> Cc: "[protected]@nokiaindia.com" <[protected]@nokiaindia.com>; "[protected]@nokiaindia.com" <[protected]@nokiaindia.com> Subject: RE: The Service Request No. is 1-[protected] Dear Sir/Madam, Almost 20 days have passed but neither screen is made available nor price of same is told to the customer. Both the Nokia Care at Jamshedpur are either helpless themselves or trying to sell the spares at higher prices than real. I wish to look, if this kind of customer harassment can be brought into notice of consumer court? Regards, Triyogi Sahu -----Original Message----- From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com] Sent: Sunday, July 28, 2013 9:48 AM To: Sahu Triyogi Subject: The Service Request No. is 1-[protected] Dear Triyogi, Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected] This e-mail is in reference to the concern with service provided by Nokia Care Centre. I regret for the inconvenience caused to you. In response to your email and as per our telephonic conversation with one of our representatives, I request you to kindly place an order at Nokia care Centre to get the spare part arranged. Please let me know if you require any further information. Thanks & Regards, Aniket Singh Nokia Care Representative India [THREAD ID:1-6MWG8Q3] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: Sahu Triyogi Sent: 27/07/2013 10:39:23 AM To: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com> Subject: RE: The Service Request No. is 1-[protected] It is 5th day from date of registering complaint but haven't received any response from your side. Can somebody confirm that how many days I need to wait for replacement of my Lumia 520 screen. Regards, -----Original Message----- From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com] Sent: Wednesday, July 24, 2013 2:09 PM To: Sahu Triyogi Subject: The Service Request No. is 1-[protected] Dear Triyogi, Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected] This e-mail is in reference to the concern with service provided by Nokia Care Centre. I regret for the inconvenience caused to you. In response to your email, I would like to inform you that the case has been forwarded to the concerned department. Our representative will contact you at the earliest. Thanks & Regards, Harsh Pahwa Nokia Care Representative India [THREAD ID:1-6MWG8Q3] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: Sahu Triyogi Sent: 23/07/2013 03:32:34 PM To: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com> Subject: RE: The Service Request No. is 1-[protected] Dear Madam, My reply is as follows: 1. Alternate contact number.[protected]AM-5:30PM)/[protected] after 07:00PM 2. Best time to call. As stated above 3. Date when you visited Nokia Care Centre: Visited on 22/07/2013 at 01:30PM 4. IMEI number of your Nokia device: IMEI:[protected] Regards, Triyogi Sahu -----Original Message----- From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com] Sent: Tuesday, July 23, 2013 3:20 PM To: Sahu Triyogi Subject: The Service Request No. is 1-[protected] Dear Triyogi, Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected] This e-mail is in reference to the concern with service provided by Nokia Care Centre. I regret for the inconvenience caused to you. In response to your email, I tried to contacting you but that time your number was not reachable, I request you to revert with the details mentioned below so that I can assist you in best possible manner: 1. Alternate contact number. 2. Best time to call. 3. Date when you visited Nokia Care Centre 4. IMEI number of your Nokia device. Further, please note that only our backend team is authorized to process your request for device replacement post technical diagnosis of your current device. Thanks & Regards, Shikha Shrivastava Nokia Care Representative India NOKIA Support Services: 1. Find the nearest Nokia Care Centre: Type “NCC<space>City Name” and send it to 55555* (e.g. NCC DELHI) 2. To book an Appointment with Nokia Care Centre, visit http://www.nokia.co.in/appointment 3. Online Support: http://www.nokia.co.in/support 4. Protect your Nokia Device -Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre 5. Warranty Terms & Conditions: http://www.nokia.com/in-en/support/manufacturer-s-limited-warranty/ * Premium SMS charges apply [THREAD ID:1-6MWG8Q3] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: Sahu Triyogi Sent: 22/07/2013 03:45:41 PM To: <contactcentre.[protected]@nokia.com> Subject: Email to Nokia care [First name:TRIYOGI NARAYAN] [Last name:SAHU] [Personal ID:] [User name:] [Language:English] [Country:INDIA] [NA id:] [User name confirmed:] [THREAD ID:] [Channel:] [City:Jamshedpur] [Street address:POST BOX NO.-16, RAHARGORA, BEHIND CUMMINS, NEAR GOVINDPUR] [State:] [Salutations:Mr] [Phone model:Lumia 520] [Fax:] [Landline:JHARKHAND] [ZIP:831016] [Gender:] [IMEI:] [ANY FIELD NN] [Type:Complaint] [Topic:Nokia Services and Software] [Sub topic:2] [Message:Screen of my Nokia Lumia 520 got broken 10 days back as it slipped off my hand accidentally. I searched for the spare screen at your Nokia Care Sakchi as well as Bistupur center in Jamshedpur but got informed that same is not available at their end. It took me by great surprise that such a big brand like NOKIA can not ensure the availability of spare screen for their one of the largest selling phone even for more than a week. But greater surprises were yet to be confronted. Today morning after getting confirmation of availability of spare screen from Nokia Care Sakchi-Jamshedpur over phone, I rushed to the service center for replacement immediately. Since I had already confirmed the price of screen from other Nokia care units, hence I carried only Rs. 2,000-2,500 for payment against replacement. As I have stated above, It took me by great surprise once again, when they asked me to pay Rs. 3,850 before replacement & reduced the amount to Rs. 3,200 on my refusal to pay the additional cost. Since Rs. 3,200 too didn't look realistic to me, hence I demanded for signed & stamped bills towards replacement before they go ahead for replacement, so that I can take up the matter with Nokia, but once again they refused to do so & immediitely declared that they have no more spare screen for Nokia Lumia 520 in their stock though had confirmed the availability of 5 spare screens. It is really humiliating for a Nokia user & people having faith in this brand. If this is the way Nokia users are dealt with, then I am sincerely concerned about the brand value of Nokia in future. ] [Operator:] [Software version:] [Application name:] [Application version:] [Order number:] [Connection type:] [Computer OS:] [Preferred contact method:email] [Repair Status:] [Repaired In:]