Nokia — request to change my handset .

Address:Chennai, Tamil Nadu

Dear Team,

Welcome Greeting….

I purchased a Nokia c5 mobile from Universal Mobiles on 2/oct/2011 costing around 7675 with tax. While purchasing the handset I was given with a warranty of 1 year. In the month of Aug-2012, my hand set was dead. So I went to the universal for assist. They did not responded me properly and suggested me to go for Nokia care. I went to Nokia care located in chrompet(GST Road), I really had a very bad experience with the Nokia Care executives. Their behavior is not proper and were not been professional at all.

The moment I given my handset to them, they had dismantle the handset and gave to me saying that the front camera is not functioning. After a very long conversation they had refused my request saying they cant able to do anything. Then finally they had argued to make a payment for servicing the handset. They had charged me 2016 for servicing the handset which was under warranty cover. Mr. Suresh, who is the Executive in Nokia care had promised that they will give a swap of the mobile, if they could not able to give back all functionalities working and they requested me to pay servicing fees with tax.

Initially they had accepted to give back all the functionality back. But when I had received the handset I found many functionality not working - Keypad, Front and back cameras(Whole Camera functioning). Also they were saying that L3 level had rejected and waived my warranty. Again had a conversation with the Executive Manager and they have processed my handset for further servicing and informed they will let me know the response by 10/09/2012. But till now I didn't get any response about my mobile status.

Therefore, I experienced a very improper behavior with the Executive. Its been really non ethical behavior with this Nokia Brand and Nokia Customer Care. I do understand no one will be personally damage the Handset. Even I had accepted to pay more cash, but this is really Non Ethical. I am very much frustrated and depressed with the Nokia care peoples.

Kindly arrive some sort of solution for these kinds of issues happening with the Nokia care centre, which may improve the customer satisfaction towards Nokia products.

Details of the purchase
Address: Univercel mobile expert, Chrompet
Date of the Purchase : 02/oct/2011
Inv No : p.tam/11342
User : Thirumurgan
Bill Value : 7675

Nokia care Details
Address: Handfones Care, No-5 GST road Frist Floor, Chrompet, Chennai-600044
Job sheet Number :[protected]/120820/42
Date : 20/Aug /2012
Ncc :914_465550
Executive details : Mr.Suresh

Warms Regards
G.Jakathish Kumar,
IT Business Side,
+91 [protected].
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Nokia Mobile — Improper functioning of Camera

Repected Sir/ Madam,
I purchased an Nokia Mobile Express music on September, but its camera is improper from Day 1 where we get blur image and i had visited the customer service centre in 1st week of mobile purchase itself but customer service was improper and they said its the regular problem and neglected the complaint,
Please take necessary actions againt Nokia Customer service centre of Koramangala Branch,
Thank you
Hemanth.S
[protected]
Hi,

Sorry to hear about your experience. Please write to us on [protected]@ovi.com and provide us with the following details

1. Contact Number
2. Your Location
3. Device IMEI number.

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

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