Respected Sir/Madam,

This is to inform you that i have purchased Sony Ericsson K 790-I model mobile handset, on 2nd April 2008, from your dealer M/s Samartha Electrical &electronics situated at ponda, Goa(India).
Within a month of the purchase of the said set, i noticed that some of the photos clicked with the set were getting overlapped with the next photograph.Thus the clarity of the photos was disturbed.
Secondly, while searching the contacts with the joystick the set used to get stuck .Also sometimes the set used to get switched off suddenly.THe left photo key was not workiing properly since the purchase of the set.This caused me a lot of inconvienience.One day the ear speakers were not functioning for 8 hours, which later got rectified automatically.I had brought all these problems to the dealer's notice, which were temporarily fixed by master reset.But the problems arised repeatedly.
I bought handset on the recommendation from my friends who were satisfied with a similar set.But unfortunately i have to inform you that i am not at all satisfied with either the handset or the service provided by your service centre in Goa.
Recently, unfortunately my hand set fell on the floor from a height of approximately 2.5 feet.When i contacted the dealer he said that the display was disturbed and would not function again unless replaced whichis not included in warrenty.I wish to inform you that no damage is occured to the set externally.
I would also like to inform you that my friend's similar set fell from a height of aproximately 15 metres(from 2nd floor), but no damage was occured.The set is in proper working condition.
i really cant understand how the display of my handset was damaged after falling from a negligible height, whereas many of my friend mobiles of different companies like Nokia and Motorola keep falling repeatedly n still are always recovered in working condition!!
I have faced a lot of difficulties because of the set has all my important details regarding my work are in the mobile and the mobile is not functioning for the past 15 days.I am in great need of the said details as i am experiencing family problem(my wife is admitted in the hospital).
i would be happy if the neccesary actions are taken at the earliest.
Thanking you,
Anand Deshpande
(mobile no. 9011025857)