Dear Sir,
It is a matter of deep regret and utmost concern that a reputed organization like yours has failed to carry out its customers.
July to my address. The consignment number of the parcel is DO3490781. The parcel this time took quite a long time to reach to my address. The parcel was received on 7th of August.
The delivery man who delivered the parcel in our absence to our neighbour, who is 96 years old man. On delivering, the invoice receipt of the parcel was not given and also the copy of the bill was missing. We were not informed of the delivery. Subsequently on opening the packet, I was pained to discover that 7 dress pieces(worth Rs 1600/-) were missing from the lot.
Upon enquiry from the sender in Bolpur, it was confirmed that the packet contained 38 pieces of dress materials.
I also deem it important to inform you that the packet had been tampered with from inside and the original bill which was inside the packet was given in hand while delivering. Also an enquiry from the local DTDC office (Ranihat branch) it was found out the weight of the packet was 7.685 kg when despatched from Bolpur and also the information showed that the same amount had been received in the DTDC office(Ranihat Branch) i.e, 7.685kg. But the same packet when weighed after seeing the things were missing was 6.394kg.
Repeated request to local DTDC office to locate the missing articles has failed.
I hold an doubt that the articles were lost in transit. Due to this utter carelessness. I have undergone great financial and mental trauma. I request you to locate the missing articles at the earliest or compensate me for the same.
Awaiting your reply.
Thanking you Your’s Sincerely
Archana Sahu Was this information helpful? | 
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