OM KAIZANS CONNECTS I T (P) LT

Aug 22, 2012 by

indianbpocheats

I have experienced with Virender Gupta, MD, OM KAIZANS in the following way for two contracts:

a) Case-1: The OMKaizans was introduced by The Mirror consultancy [Hyderabad based co.] to us. They charged 50k as introduction fee [for OM KAIZANS] from us and they pushed away by washing their hands. The OM Kaizans had a MOU with us to co-ordinate with the client for QC & Billing. They charged 1.2 lacs for their services. Once MNC company contract was given to us, they do not have complete data for a month. With hectic follow ups and requests in different times it was given 19k records instead of 25k records. We have completed the 19k Records entry and Virender Gupta has co-ordinated with the client for QC. They have reviewed and pointed out the QC mistakes from their Data issues also. For the 100% billing we should comply 85% accuracy. Finally we have proved them most of them are related to their data issues [like; .dom was there instead of .com in e-mails and the scanned images were not clear]. They did not bother on our requests. Many times even Virender co-ordinated well with both sides, but the stupid MNC client did not bother to respond back. Finally Virender made his hands up for our 40 man months efforts. He said the client terminated the project. Even he did not get any communication to us from the so called famous MNC client. I also asked him to show a alternate project for the money taken from us. He felt it is gone case. Here the issues we found with Virender is; i) If he is a well experienced BPO consultancy running company holder, why he has not made all these enquiries to give good servcies ? ii) Always reaching him is very difficult. He will come on chat for sometime, but the committed points can not be fulfilled ontime at any time. Most of the times we need to keep on waiting. When he go on personal leave no response. We have wasted our time very much in this contract. Virender agrees on all these, but he do not want to respond back when we want the solution for the efforts made and the money paid to him. Even now he neither respond to e-mails nor respond to phone calls. This is his professional attitude. Please note this point. If any consultant behaves this way, how can you run your BPO center ? Please evaluate them very well in all possible ways, by not only verifying their physical verification but on their services also.

b) Case-2: When we were having close working relationship with Virender, he introduced an Indian telecom FORMS data entry projects. There was a mediator between the Indian Telecom client and to the vendor. Virender’s role is to co-ordinate with the Vendors and the mediator to have contracts for data entry slots. Each slot contains 20k forms. Virender charged some amount [1.7 lacs] with reduction prices; with the Case-1 working relationship. But after completion of the contract entry with the so called mediator, we came to know they even do not have technical infrastructure to supply the scanned forms. And also we came to know most of the forms were in Hindi hand written, where it was not mentioned to us before entering into the contract. We have spend 20 man months of resources efforts to train and keep them ready. We used to get 150 records weekly twice with lot of unclear data hand written issues. We used to make the tracking sheets to reject and accept. Ulitmately we have setup a kind of project monitoring office, where it is not part of the contract. The mediator company told us they will take sometime to come back with clear applications and the data. We have waited two months by holding 30 resources. Finally we came to know they do not have applications and can not be given 40k applications per month. I would like to ask here to Virender the following questions:
i) Is he not having evaluation criteria like he evaluates BPO centers for the source data providers ?
ii) Do he needs only money to fill his pockets [ I do not want to say much here] ?
iii) Can’t he be professional to close these issues ?
iv) Is he sacred of taking the calls from the evaluated vendors ?
v) Is he scared to respond back ?
vi) Why he is not capable to have controls in his business agreements for Mediators or clients ?

When I asked to refund the money for the above two cases, he is hiding himself without returning the calls and e-mails.

HERE I DO NOT WANT SAY ANY COMMENTS ON OM KAIZANS. ANY PROFESSIONAL PEOPLE CAN UNDERSTAND FROM THE ABOVE CASE HISTORIES THE EXPERIENCES WE HAVE FACED FROM Feb 2012 to June 2012. THEY HAVE WATSED OUR TIME AND MONEY APART FROM THE CHARGES THEY HAVE MADE FOR THE ABOVE TWO CASES BY HANDLING SOME IMMATURED CLIENTS. THEY DON’T EVEN RESPOND. IT CAN BE CONSIDERED AS ABSCONDING CASE OF OM KAIZANS FROM THE BPO OR IT INDUSTRY. AND PLAYING WITH THE BPO CENTERS LIKE ROGS.

Complaint Against Virendra Gupta

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